Mattress and Appliance Center

Category:	Appliance Store
Address:	481 84th Avenue, Thornton, CO 80260, USA
Phone:	+1 720-583-2147
Rating:	2.2
Working:	10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM

Location

Photos 32

Reviews 4

Devon Perry

bought a "reconditioned" fridge on 4.21.14, that broke down almost immediately, lost $200 worth of food, got another that broke and lost more food. Found an add of his on Craigslist for refrigerators, said "All has been tested by our master technician and comes with our free reliable warranty." I went to their store, Rich, the owner said, some are marked that the ice/water doesnt work and some are not. I picked one out for $375 that wasnt marked defective. setup delivery for that afternoon from 2-4, no call no show until 5:30pm same day. Delivery crew was unprofessional and showed no respect for my hardwood floors and cracked and scratched them. I hooked up the water feed and it none of the water/ice dispensing systems worked. Called they said they dont cover it and that it was never checked, thats why it wasnt marked defective even though it was. Then after we restocked the fridge a few days after delivery it quit working and we lost about $200 worth of items. They came out for a service call and said both of its circuit boards broke and instead of fixing it they want me to pick out another unit to swap for. Went back in, picked out another unit. Delivery crew was still dissappointingly unprofessional. This one the water/ice dispenser works, but had an old/bad filter. After restocking the fridge again, it stopped working and I lost another $200 of items. Came out for service call, said cold controls went bad, then he came back with the wrong replacement parts, then he came back and replaced the right ones. Then it stopped working again. Sent out a different technician who said it was the fan and replaced that. Now the fridge is working but the fan must not be on right because it runs all the time and it vibrates loud enough to hear over my tv in the other room and even in our bedroom, Rich, the owner didnt want to fix it because it was just loud, he said it is working. Regardless I got him to agree it was not working properly and setup another service call for him. Setup for yesterday 6/27/14 and told him I will be working but my wife will be there. He called me while I was working, I couldnt answer, so he left without doing the service call. I called him back and he said he left the area because I didnt answer and said he would not be coming today and we will have to reschedule. I have spent over $800 in total since April, countless hours of frustration, scheduling, and having to eat out for more money because we cant trust the products/services he sells. I have spent enough to buy brand new fridge, yet what I do have is an appliance that seems to be running but with issues.

peter hecking

BEWARE: Consumer Fraud I should have know better than to buy a used appliance. Anyway,... Had an older Kenmoore black, stackable front loader washer and dryer. The dryer broke and I figured before I pay a few hundred dollars for repair, I might just peek on Craigslist. Low and behold found EXACTLY the identical one for $200 used from this company: "Mattress and Appliance Center"in Thornton, CO. Perfect! Had appliance delivered, installed it myself and... unit was not working. Ok... happens, called back, was told I had to put it back out curbside, theyd pick it up and repair it. That took almost another two weeks. Brought it back, worked one day and same thing. This time the owner Rich comes to my house, we lift the unit back onto the floor. He replaces the motor AGAIN. Next day, unit not working again. They want me to pull it back out for pick up and repair. I said ABSOLUTELY not! I suggested to replace it with a different unit, no matter what color and brand that WORKS. Several days later they bring me a dryer that is not stackable and hence completely useless for the space I have. Since the owner Rich was at my house he knew there is no way to install a non-stackable unit. At this point I am losing my cool and send the driver back, call the store and voice my opinion in possibly not the friendliest tone. Now nearly two months without a dryer and going to a laundromat . I gave them the opportunity to refund my money for a unit they clearly are incapable of making work. Heck, I would have even accepted a brand new unit with and extra charge had they had the business sense to suggest it. All in all, its a used appliance. Things can go wrong. HOWEVER, the complete lack and disrespect to customer service and the timeline involved in this process is unacceptable. In the end I was told they would no longer deal with me. Apparently, I was too abrasive over the phone... after struggling with them for two months, that I would need to bring the dryer in, if I want it repaired. Again, I asked for a refund and was denied. UNETHICAL THIEVES Nest step: Better Business Bureau and Colorado Attorney General Consumer Complaint Devision

Jarred Morgan

Purchasing a Fridge from Mattress and Appliance Center has been one of the worst experiences I have ever had in my life. I bought my first fridge before just before Thanksgiving 2015 which did not cool to the temperature presets and so they sent a technician out to look at the fridge and determined it needed a new computer board which took over three weeks get it in because the owner had to pick it up from will call but did not for over a week. After being without a fridge for about a month, the part was installed which did not fix the problem. At this point I told them I just wanted my money back and was told that was not an option and that I needed to come pick out a different fridge. So having no choice I picked out a fridge and asked if my 90 day warranty would start over. Of course it would not start over it would still be from the time of purchase on the fridge that never worked. After receiving the new fridge and replacing all of the food that went bad due to the first fridge, we are back to square one with a fridge that does not work. It is now March 2016 and my fridge is not cooling again. I would highly suggest anyone considering to purchase a used appliance to take your business elsewhere. The whole experience has been has been horrible and am still without a working appliance.

Suzette Skidmore

BUYER BEWARE Complain Filed with BBB . They told me I would get a new used washer if it broke and instead they repaired it, kept it a week and claimed they put in a new transmission. When it broke again in less than 30 days they did not come to look at it to see if the repair they did was the cause of the break down. They claimed they dont have to stand behind their repair because now I am past the warranty date from the original purchase date. Crazy. Repairs are usually guaranteed for 30 days and since the washer didnt even work for the full 30 days after the repair and it didn’t even work for the full 90 days how can they claim the warranty was any good. I think a refund for the price of the washer is fair given it had more issues when they took it in to be repaired then they wanted to address. They had plenty of opportunity to address this issue and have chosen to stand behind a lame warranty and poor repair service. I believe I have given them an opportunity to correct the situation and since they don’t want to address it. I think it is important to have a complaint about their poor service and poor quality products documented to warn other customers.