Category: | Hardware Store |
Address: | 1417 S Holly St, Denver, CO 80222, USA |
Phone: | +1 303-691-3435 |
Site: | coloradohelpfulplace.com |
Rating: | 4.1 |
Working: | 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–7PM 9AM–6PM |
CR
Creature Canopy
First of all, I’m never going to Home Depot again. I’m always greeted with excellent service at Ace and friendly associates who swiftly direct my inquiries, but my experience today with the manager of the Ace at Holly and Evans, James, galvanized me write a review; which I rarely take the time for. I went in looking for a bunch of strange items to build part of a laptop stand I am building for my drummer’s live rig, so we can put our mixers and laptop all in one place. I had some ideas of my own, but I am so thankful that I ran into James, who took an interest in the project and helped me to conceptualize its construction. I choose my words carefully, because not only was he friendly upon greeting, but he, an employee of the store, actually took an interest in helping me realize my crazy scheme. I’ve never experienced anything close to this level of service, especially at a chain. “I need a dowel and a ladder rack.” “Okay let me show you to ladder racks.” “Mmm, I need something with a flat bottom.” “We don’t have anything like that, but let me ask, what are you using it for?” “I need something to hold a laptop, since they don’t sell musician’s laptop stand tall enough for my needs.” “You need it to hold a laptop? Come this way, let’s look at some sheet steel.” And on and on, through using PVC pipe, instead of a dowel, helping to create a steady surface, how to cut the metal so we could wrap it around the computer for safety, how to cut holes in the sides so I could access the ports in my computer, how to mount the thing to the crate it all goes in, how to make the PVC collapsable with joints and sanding one end of the pipe,what kind of bolts to use so that the bass vibrations of the stage wouldn’t rattle anything lose. I honestly could not have realized my goal without his help. He basically built the thing for me. Which is, I think we’d all agree, well beyond his duty. And speaking of his duty, he also dealt with a bevy of other customers and an online returns issue that arose (wrong colors, nothing bad) all during the two hours he spent helping me. To top it all off, he stayed to help me complete the project for 15 minutes after close, without even hinting that I was inconveniencing him, or that the store was closing. And he was happy the whole time! At this point, I’d like to give an ancillary shout-out to Roz, who helped James make some cuts in the back, as well as the clerk and other employees, who showed no sign whatsoever of being upset with me that they weren’t able to leave home yet. While I was checking out, James ran up beside me and handed me something. He must have run from the back of the store where I’d left him. “You’ll need this file for the cuts on the metal, so it’s safe” What an excellent experience, I will forever go to Ace on Holly and Florida for any and all hardware needs, basic to crazy. I know that I will always get whatever I came for quickly, but also, help in figuring out what it is I didn’t know I did need.
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Johnny Shen
Talk about going above and beyond for customer service! I had excitedly bought a new lawn mower ($185) after purchasing my first home and could not be bothered to read the instruction manual (since Im a guy) before playing with my new toy. All went great for about 2 minutes, it was cutting grass like a charm, when all of a sudden the engine started sputtering. Then the recoil rope wouldnt budge any longer. Panicked and slightly upset, I quickly took it back to ACE for the manager and staff to look at. In a few minutes, they diagnosed the problem right away. My moronic self forgot to add the motor oil that came with the mower and now the engine had seized. Right out in the front parking lot, James the manager (on his lunch break!) and his staff quickly tried to fix it, first by trying to loosen the ?motor by striking at it, and when that didnt budge I was sent to buy some anti-seize. I had voided the warranty by not adding motor oil so repairs wouldve been costly ($400), but the ACE staff were not giving up yet. After meeting them out by the back dock, James got down and dirty and loosened the main part with antiseize and voila, got the entire mower to work again. Spectacular job! Anyway I hope they wont get into trouble for this since this was not in their job description to help repair...but the guys felt really bad that I had literally just purchased it and were doing all they can to help me fix it. My hats off to you gentlemen for the attention to my predicament and giving me a crash course on basic engine troubleshooting/repairs. I dont think I wouldve gotten this kind of service, dedication, and expertise at a HD or Lowes. Thanks so much for being there and I know I will always go back for future purchases because I can count on them to come through. And James, hope you finally got to eat your cold pizza... :)
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Amanda Anderson
Went to this store when I first moved to the area for a drill bit to cut glass. I have worked in hardware for many years including being an assistant manager of an Ace Hardware in NY. When I walked in, I was shown to the drill bits, but they didnt seem to have the diamond drill bit I was looking for, the woman who showed me the section went to get someone who knew more about power tools and bits. This man walked over and handed me a tile bit that can be used for glass. I explained that I had one of these but it takes a long time to get through the glass and that a diamond tip bit would work better for my project. Then I was lectured on how you are supposed to drill slowly. I wasnt talking about the speed, but the amount of time the project was taking, and if he didnt have what I needed, which wasnt that special of an item, he should just say so, or offer to order it for me. He stormed off muttering about "women" and how I "think I know what Im talking about but didnt know s***." Walked out with nothing and ended up at the Home Depot where the associate there got me the exact bit I needed and asked me to show him pictures of my lamps when I was finished. Will never step foot in this store again.
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Pamela Lee
I live a block away from the Tamarac store but I go out of my way to go to the Ace on Holly. Ive worked with James over the phone and he also helped me in the store. I have never experienced better customer service from anyone, ever. He goes out of his way to make sure he has done everything he can to find the item Im looking for and if not he searched on the computer. Although they were very busy James made me feel like I was the only customer in the store. I have met a few of the other employees and they were helpful and more importantly, very knowledgeable. The Ace Hardware on Tamarac and the one on S. Colorado Blvd. do not live up to the commercials on TV. You wont find helpful hardware people at those two stores.