Ace Hardware-Alameda Station

Category:	Hardware Store
Address:	417 S Broadway, Denver, CO 80209, USA
Phone:	+1 303-733-3200
Site:	acehardware.com
Rating:	3.5
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–8PM

Location

Photos 70

Reviews 16

Amy Elizabeth Bennett

Its so sad that I must write this negative review. Ive been a loyal customer for the many years that Ive lived in the Baker neighborhood. However, they have not responded to the numerous letters, phone calls, and emails that Ive made to both the Alameda Station Ace and the Cherry Creek Ace, owned by Andy Carlson. In October 2015 I made my annual purchase of Amaryllis flowers, buying six this year as I intended to give two as gifts. I late January only two of the six had bloomed, of the four that didnt bloom was my gift. I went to the store with pictures of the non-blooming amaryllis to get a refund for them. Dave, the manager refused to give me a refund or even any succor because I had no receipt-who keeps receipts from October all the way to January. He also refused to look up my Ace Rewards account to confirm my purchases. Its now May and I have still not had a phone call, email nor a letter to resolve this issue. Andy called me once and said hed get back to me, but he has not. I wrote to Corporate and they said I would be getting a message from a manager. I have not. I tried one last time two days ago, but have not heard anything. So, I must now boycott this store and travel to Home Depot. And all over $20.00,a rude manager, and zero communication.

John Adams

I bought a propane tank from this Ace Hardware about 2 years ago. It sits under the grill at my house. Ive gotten it refilled at this exact Ace Hardware location twice. I bring it in today to get refilled and am told its too beat up. They cant do anything about it. They cant refill it. They cant replace it. The Ace employee advises me to take it to Safeway (across the parking lot). Safeway will exchange it, he tell me. I can assure you that the tank is in the exact same condition that it was in when Ace sold it to me 2 years ago. Its literally sat under my grill and made two short trips back Ace to get refilled. Ive never had a problem before. Fortunately, Safeway did take it. Super smooth exchange. Hooray for Safeway! Ace Hardware though, has lost my trust. They just flat out refused to help me, even though the propane tank was originally purchased and refilled multiple times by them. For a business that needs to win on customer service (because they definitely arent winning on price or selection), I dont even understand how they can be so brain-dead with their customer service and support

Adam Dickey

Awful customer service!!! I bought an item, then found it for about $5 cheaper in their website. I called them from the parking lot, which they told me to bring it in to fix it. When I brought it in, I waited for a store manager to come up to the front only to tell me that "we dont honor our online prices as each store is managed differently....sorry." Are you kidding me!?!? I used to shop at their store all the time as it is close to work, but nope...not anymore. If you are really going to turn down a customer over a lousy $5 than Ill drive out of my way to shop elsewhere.

Jerod Smith

I went in here yesterday looking for a replacement to a springed ball bearing clasp I have at the top of 2 closet doors I have and had the pleasure of speaking with "Terry or Kerry." He educated me on why these seem to fail from time to time but that they didnt carry them. He then indicated to me that he recently removed some for a friend and had a couple extra in his truck. He fetched them for me ang gave them to me free of charge. I tried to slip him cash and he wouldnt accept it. What a great guy and the reason I will always stop here first.

Jeremy Wilson

Great local place, often has what I need when the Santa fe HD does not. For high end or specialty items that you dont have time to order, its best to visit one of the bigger locations like lakewood. I now visit this location first before other options or online ordering. The staff is very nice for the most part, but everyone has bad days and its usually at the register in this case. All around great little location for basic needs.

Vagabond Cowgirl

i called for a price and availability. went by to pick up and although the price on the shelf was exactly what i was quoted it rang up $1 more. thats a 20% markup on a $5.50 item. i didnt correct the clerk because its not the first time ive found false advertising there. i really dont like Home Depot but this Ace isnt any better.

j p throo

these folks are very attentive, helpful. definitely a feel-good store. ive shopped there many times over the past couple-three years ( theyre just barely a bit more than a mile from our washington park home). real down-home kinda folks, and, it being a hardware store, is filled with all kinds of cool stuff.

Jesse Anderson

Privately owned, so the inventory online never reflects what they have in the store. If it says they have it online, make sure to call the store to check before making the trip. Did this a few times before I learned my lesson. Not sure why they even bother with the online inventory.

A Private User

This Ace has very friendly employees and is much better than the nearby Home Depot. It has pretty much everything you need and if they dont have it on hand, they can order things in for you from their nearby warehouse, which usually only takes 1-2 days.

Andrew Nuntapreda

Dont fill up propane at this location because it is overpriced.... and if youre lucky enough to deal with Mike, youll even get some extra grumpy service to make you feel better about getting price gouged. Lucky enough Dusty at the register was nice.

Stephen Holst

This place makes me want to stop going to Home Depot. The size is smaller but they still have lots. The service people are very nice and made me feel very welcome. Its nice having a place like this so close to the light rail stop too.

Christian McWilliams

Planned to buy paint and paint my apartment. I guess I dont look like someone who can be trusted to walk around a hardware store with a backpack on. no thank you Ace, I can go to a place that doesnt accuse me of being a thief.

Yolanda D

Justin was great .I have two Home Depot accounts but every time I shop there I am invisible to the associates. They scatter when they see me. I will be shopping at this location from now on. Thanks for your help.

Max Destito

Have to leave my backpack at the front? What about my $2,000 computer inside of it? Or the $700 dollar iPad, not to mention 100s of dollars of school books. Home Depot will gladly accommodate me and my bag.

A Private User

I always go here first and only head to the Home Depot if this smaller store doesnt have what I need in stock (which isnt that often, actually). The staff here is very knowledgeable and helpful.

Andrea Mast

The people here are so friendly and helpful! Feels like the little hometown hardware shop and they have everything you need. I would drive out of my way to come to this place over closer stores.