Kay Jewelers

Category:	Jewelry Store
Address:	750 Citadel Dr E #1022, Colorado Springs, CO 80909, USA
Phone:	+1 719-591-7416
Site:	stores.kay.com
Rating:	1.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 10

Reviews 10

Kaci Steili

We bought some jewelry there a couple years ago and decided to come back when we were looking for wedding rings. When we arrived and started looking at the engagement and wedding rings we were approached and they didnt even bother to ask our names before pressuring me to open an account. My fiancée already had one but after them saying we couldnt view anything without "getting an estimate" I decided to do one. They said they were running my credit but instead they opened a new account for me. When I was approved for a large amount the original man passed us off to a VERY pushy woman. She pushed lots of stuff I hated but cost a lot. She kept telling me the price didnt matter but how great the sale was. When we said we were leaving she told me she would put the ring I said I liked in for sizing. I said no, I never said I was buying it. She said if I changed my mind and decided not to buy it I could return it later. I again said no and she insisted on putting in the sale. I bluntly said no, I do not want you to and we left. I was so mad and uncomfortable that I will never return. We went to Zales and not only were their rings prettier, but the people there were kind and patient not pushy. NEVER going there again and will be contacting someone to close the account I was never told they were opening.

Joseph Malan

I stopped in to have a timepiece adjusted. The fit was perfect, but afterward I was asked to create an account with Kays. I declined, but the sales associate pressed me, saying it would help her win a drawing at work. No mention of benefits to the customer. She was kind and had done a fine service with my jewelry, so I acquiesced and joined. Whilst filling out the application, I was disturbed to learn that my current and prior addresses were required, as well as personal contact info, employer info, and my SSN. Certainly I was less than comfortable to dispense such personal details, so I falsified most of it. On top of this, I was charged $40 for the four minute (I timed it) effort to remove one link. A bit outrageous, I think. Overall the staff were kind, professional in appearence and friendly, but the experience overall was lacking and disconcerting. Would not reccomend.

Annalynn Hixson

I lost the center diamond of my engagement ring that was less than 6 months old. I took it in since it was under warranty and requested repair. I waited approximately 30 minutes before anyone approached me. The guy who helped" me started pushing me for an upgrade. I was heartbroken to lose the diamond in the first place. I cried because of the sentimental attachment. I didnt want to upgrade. They pushed me and coerced me. Even brought over a second sales person who said if I could open a credit account I could get a larger diamond. I was very offended by their pushy tactics. And when I finally got thru to them that I wasnt spending more money, they turned rude saying it could take up to six months to get my ring back. This happened March 15th. Two months have passed and I still havent gotten my ring back. I will not purchase another item from this place.

A Private User

My husband bought me a diamond bracelet from this store in October and I take really good care of it and one day in March it just broke! A piece totally just broke off. Luckily he purchased the warranty. So they had to send the bracelet out to be fixed for a whole month! Thats not the worst of it, when I picked the item up I couldnt believe the condition it came back in!!! One of the diamonds was black and looked like it had been squeezed and the part they put back together was all dull didnt match at all. I explained this was horrible service and the bracelet looked more damaged then when I brought it to them. I asked them to give me a new replacement seeing as I had the other one for only a few months! They refused and now I have been waiting another month to see how it comes back! Do yourself a favor and go to another jewerly store!

Nate Who

Went and got a necklace for my girlfriend. I got the one I wanted but felt like the sales men who sold it to me tried to hustle me. I went back the next day to find out why I didnt get the warranty I thought I was going to get and told him i wanted or no go. I asked for my money back or for what I was made to assume I was getting. After almost an hour of waiting and talking with them just to give me my money back they finely gave me the warranty. But idk was in the mall a week after or so and felt just a bad vibe walking by and felt the guy who sold it to me originally stalked me down the corridor of the mall. But who knows but thats why I give them 1 stars

Tanner Eden

Do not do business with these people. I ordered my ring and asked for an engraving. It took a month to get my engagement ring in when we were told it would be 10 days. My fiancés parents had to miss the proposal because it was supposed to be on the day we were promised the ring would come in. After having my ring for one week, two stones fell out. I took it in to get it repaired and was told it would be 10 days. It took a total of 24 days! I will never shop at Kay again.

Sarah Davis

I bought a new promise ring, size 6.5, needed it sent out and sized to a 6. 17 days later no call or anything. It was due back yesterday and I hadnt received a call saying if it was in or not. I just called the store and they said they sent an email regarding it. I checked all of my folders and its not there. They said they dont call anymore which I feel is very informal especially since I spent $600 on the ring. Im not pleased at all...

Christopher GIlbert

Every single time that my wife and I come in to get her ring cleaned (which was purchased at this location) we get a comment about our "small" diamond. Its either about upgrading or on one occasion it was mentioned three of four times about our "small Leo diamond" or that "tiny" diamond. I get it, its sales, but how much do you need to be belittled about a purchase before it goes to far. Its frustrating, but it is what it is.

Mika Anglin

They totally forget youre even there if youre not there to buy anything. I went in to get my ring cleaned and I asked a guy if he could do mine and he said he would when he was done with the one he had. Never came back to me and totally ignored me. I waited for like 30 minutes until someone finally came over to ask if I needed anything.

Rodney Shipp

I went in to get info on a engagement ring. I was swamped by many clerks. I told them this visit for info. Looked at 8k ring. Then was pressured to open a account. I said no many times. After saying no. Like the ring, but do the clerks will buy elsewhere. Car salesmen arent this rude