Zales - The Diamond Store

Category:	Jewelry Store
Address:	750 Citadel Dr E #3020, Colorado Springs, CO 80909, USA
Phone:	+1 719-597-5636
Site:	zales.com
Rating:	3.1

Location

Photos 13

Reviews 7

Kaci Steili

We came in looking for a wedding set for me and a wedding ring for my fiancé. We went to Kays and after getting HORRIBLE service we went here because it was recommended to us. We walked in and were helped right away. The Disney collection instantly caught my eye and I wanted to see almost all of them. She was extremely patient and never once pushed me to another case or suggested anything. She didnt push for any upgrades or bigger sales she just showed us what we liked. She helped us pick the perfect rings and was very knowledgeable. The rings were put into sizing and were even rushed for us so I could get my ring in time to see my mother. We will never shop anywhere else. The people here are kind, not pushy, and genuinely care about their customers.

Paul Crutchfield

We brought in a broken 14k white gold chain. While not finding us in their database, Elma was nice enough to accommodate us with a new chain for free. We didnt realize until we got home that the 14k white gold chain was replaced with a silver chain. We called up and came in the next day and Ron gave us a new 14k white gold chain in exchange for the silver chain that was originally given to us by Elma. Alls well that ends well but it was a bit of a hassle.

Emily Jude

DO NOT USE THIS LOCATION. Took my engagement ring in on 12/26/15 and they told me it would take 6 weeks for it to be customized to my finger and such... called to check on it 6 weeks later (since we havent heard from them) AND they dont have my ring, nor do they have my number or name in the system.... Thank God for the warranty and Chapel Hills location. AVOID Citadel location at ALL costs.

Byrd Wilks

The worst experience ever! If you can avoid going in this store I certainly would. They were rude manipulative and very unhelpful! I was told I would have to pay $1200 in repair fees for my ring even though I have the lifetime warranty for my diamonds and my brackets..... DO NOT DO BUSINESS HERE!

David Ottoes

I am so glad I went there and got amazing necklace for a great price. Luisa is amazing. She knows so much and I know she will help find the right piece at the best price. Do yourself a favor and try them out.

Zach Shutte

Treated my wife and I so well and they always do a great job on cleanings and dippings. We live in Georgia now and do not even get a fraction of the customer experience we recieved from Alma and Rachel.

sabo west

Worst of the worst. This company is a rip off.