Apex Jewelers

Category:	Jeweler
Address:	10970 S Parker Rd A4, Parker, CO 80134, USA
Phone:	+1 303-840-3731
Site:	apexjewelerparker.com
Rating:	3.4
Working:	10AM–4PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed

Location

Photos 88

Reviews 4

Spencer S

Took my Casio G-Shock in to have a simple battery replaced and all seemed fine until a week later when it got wet. Water had gotten in the watch so I took it back and the salesperson opened the back up and the gasket had been put in wrong and was now ruined. They took it in the back and said they didnt have the exact g-shock gasket but the one they have would work. They gave me the watch back and it still had water in it. I asked if they could dry out the water since the new gasket would prevent the water from ever coming out. They dried it over night and assured me that it was good to go or so they thought. The new gasket was not working and it leaked again but this time the whole watch stopped working. Took it back again and they said they would send it to the manufacturer with a 1 month return time. After 5 weeks and me initiating the call to see if it was back my watch was back, but still not working properly. The owner / jeweler or whoever he was said they could send it back again and have them try to fix it and that the last time they did a "pressure test" and the gasket was fine it was now the buttons on the watch were leaking. Wrong, the watch had never leaked before they opened the back and ruined the gasket. I told him it was not fair to me to be w/o a watch for another 5 weeks and that I did nothing wrong and just wanted a watch that works, he then said he did nothing wrong either. I said really, you put the gasket in wrong and caused all of this. Finally after going back and forth with this arrogant, cocky jerk he said what do you want me to do buy you a new watch and I said yeah I think that would be fair. So I went and bought a new watch a Kohls, which by the way was on sale, and took it to him with the receipt. After he aggressively put the money on the counter I began to turn around and leave. He then pointed to my old watch and barks, " I just bought that watch I think its mine." I handed it over and to my shock he took it threw it like a baseball in the trash. I just looked at him and thought what a small little man. Thats the last time I will ever go there and Ill never recommend them to anyone.

Trevor Wignall

If only there was an option to put on NEGATIVE stars. I had brought in several pieces of my moms jewelry along with my girlfriends $600 white gold ring (I know it is white gold because I had them test it in front of me where I got it from) I only needed the simplest of things done to these items like sizing up/down, broken clasp ect. I had to wait two weeks and never got a call from them so I finally called myself and they said "oh yeah they have been done for about a week now" so I went in to puck up my stuff and they couldnt even find my girlfriends ring! and he refused to even acknowledge the fact that it was ever even in their shop! meanwhile the whole time the "owner" was cowering in the back, so the lady (I think her name was tara) was very rude to me she disappeared into the back and they suddenly they found it, probably on the floor in the back or something. but the bracelet I had gotten back they only fixed half of what needed to be done and they did a half assed job at that! the ring I had sized for my girlfriend broke a week later in the same spot they sized it at because he refused to listen to the fact that it is white gold and NOT sterling silver! I told him we would like our money back because we were not at all happy with ANY of the 6 items we brought in and he refused because "the service had already been done" what service other than messing up a bunch of valuable jewelry? Anyway I will never go here again for any reason and I will strongly discourage others as well unless you want to be treated poorly, talked down to, pay for property damage, and get ripped off. I will say I went over to PINE TREE JEWLERS less than a block from this DUMP and not only did they fix my girlfriends ring for FREE because of what happened but she had also noticed my ring was a little beat up so she rounded it out and polished it free of charge too.

DAN TURNER

We spent around 4k$ for an engagement ring and band,(at Shane Company sorry Apex you didnt have what we wanted) however we had a family heirloom, miners cut diamond we used as the center stone. The stone is from the 18 hundreds and a cut no one does anymore, long and short the stone is not replacable. The other guys were able to approximate a value when they were installing the stone for insurance purposes. Yesterday my wife feels one of the prongs getting loose. So we take it in to Shane to get it repaired. The sales lady was not at all happy when we told her we just needed a minor repair. They are very quick to tell you "we are not on commission " but it was obvious she did not want to help with this warranty repair. She took it to her jeweler that sugested we leave it and get the prong replaced. We agreed and started the paperwork. 20+ min later we were getting late to our next appointment when they decided they could not give the diamond any value so if anything happened to it while being repaired we would be out of luck. They were able to give the diamond a 10k $ value when we were getting it installed! Needless to say we felt they were intentionally going to harm or loose the diamond so we left without the repairs. We went to our neighborhood jeweler Apex jewelry in Parker, what a great experience. We were willing to pay to get it repaired, they checked it out and said it was a simple fix. The jeweler came out and repaired it with us watching in less than 5 min. To top it off he didnt even charge us! Apex has our business from here on out!!!!

Penni Olson

This place is truly the biggest rip off and worst customer service EVER!!! My now fiancee and I went it and designed a ring to made. I told them the kind of stone I wanted. They gave us a quote and said they will order the stone and let us look at before they make the ring to be sure it was what I wanted. We had to put $500 deposit down. After 2 weeks we called because we hadnt heard from them so we called and they had the stone in.They told him it was a AAA aquamarine. In the meantime we found something else we liked better. When my fiancee went in to cancel and get the $500 deposit back they refused to refund his money. It was a heated argument and basically we ended up with a stone and no ring. I have taken the stone to a reputable jeweler and had a refractory test done on it and it. The stone is real but it is terrible. It has inclusions and carbon spots in it. Definitely NOT worth the $500 they kept of our money. DONT EVER GO HERE!!! IT IS THE WORSE JEWELER IN HAVE EVER BEEN TO!!!!