Cellular Plus - Verizon Wireless
| Category: | Cell Phone Store |
| Address: | 9205 N Union Blvd, Colorado Springs, CO 80920, USA |
| Phone: | +1 719-358-8149 |
| Site: | cellularplus.com |
| Rating: | 4.2 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 11AM–4PM |
Location
Photos 1
Reviews 28
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Mark Anderson
I am going to start by saying this was the worst experience I have ever had in a Verizon store, I think this may be due to the fact it is indeed not a corporately owned Verizon store. The prices here were higher than what Verizon has to offer so if you want to pay more, stop by. The representative that I dealt with was Cody and that was one of the shadiest interactions I have ever had, he told me the only way to change my plan was to move to the unlimited plan that "included" a jetpack, he said there was no cost.. When I got my bill I was paying 20$ a month for the jetpack and it was indeed not included, when I tried to return it he said my plan would be the same cost whether I had it or not which is an outright lie. If that wasnt enough he told me that he would waive the activation fee (40$) but my next bill would be higher because of proration, again a lie as that 40$ activation fee posted on my bill. This was the worst experience Ive ever had and will never be coming back. I have told my friends and family the same thing.
CO
Colorado Richardsons
I was very disappointed by the service I received at this location. My husband and I repeatedly asked the salesman for the exact amount that would appear on our bill and we were given a specific number, but then I got a text from Verizon saying my bill would be $50+ more than I was promised. When I noticed the discrepancy I called this location and was informed that my only recourse was to call Verizon directly to haggle. It was frustrating that I was mislead to begin with, but unacceptable that the manager at this location did nothing to rectify the problem he created. He insisted that both my husband and I misunderstood the salesman, despite the fact that specific pricing was discussed at length multiple times. If youre dealing with this location be sure to get everything in writing.
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Timothy Ohlsen
I bought I "lifetime guarantee" screen cover from this store along with an EXPENSIVE AEG case on 7/25/17, 2 days later I dropped the phone and cracked the lifetime warrant screen protector; I returned that day and the individual said they were sold out and they would call me when some more came in. they never called so I went back on 8/11/17 and the girl (Elisabeth?) was not at all helpful; she informed me that I needed to contact gadget guard and they would send me a new cover. what a waste of my time!!! some one could have explained that I need to "register" my cover when I bought it or when I returned 2 days later and they were out. guess I wont go back to that Lazy A store.
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Brandon Lee
The employees here are so helpful, I just recently bought a tablet and had a few questions so I just ran into this store and Sam was so helpful, he was able to answer all of my questions and even show me some new things! Before I left Sam asked if there was anything else he could do as well as just taking a quick look at my account, turns out I didnt need to so much data so he even ended up saving me some money as well! Awesome store I recommend them.
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Hannah Simonson
First time Ive been in and had an amazing experience! I was greeted right away when I walked in and the employee that assisted me was very knowledgeable about my device. Usually I have to take my whole afternoon off to get a new phone but I was in and out in no time and I didnt even feel rushed. I highly recommend this location!
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David Pollack
I went into this location because my current provider plan contract had ended and I wanted to see what Verizon had to offer. Sam was so knowledgeable and explained all my options. No high pressure, and great customer service. Sam handled my switch over and took care of everything for me. Highly-rated and strongly recommend.
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Richard Knarr
Cody and Nicho are an asset to your company! I am always welcomed with a smile and kind words, helped with all my cellular needs, and sent on my very happy. Customer service is a dying trade. Its nice to see it alive with the employees at the Verizon store on N. Union!
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Tristin Cates
I love how slow this store always is!! All the employees are incredibly helpful and knowledgeable. They take their time with me every time and make sure all my questions are answered. This is the only Verizon store I ever go to!
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Gabriel Cooper
Screwed us over big time. Signed us up for the BOGO offer for a samsung galaxy s7. Then THEY screwed up the paperwork and now saying its on us to get verizon to honor the deal. Im sure the owner will be thrilled to hear this.
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Bret MacMillan
Probably one of the best stores Ive ever been to. Staff is extremely helpful and kind and Sam even went out of his way to call me and let me know that I can get a discount on my service. I wont ever go anywhere else.
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kiana vines
Caleb Miller was awesome! Helped me with everything I needed! Everyone was friendly and willing to make sure I had the best experience possible! Made the transition to move to Verizon super easy!!!
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SHERRELL HAYNES
Really great. Very helpful associate (Caleb Miller). Very knowledgeable. Was able to explain everything. Took his time and answered all questions. Enjoyed the experience.
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Jennifer Tyler
Anthony has assisted me on 2 different occasions and has always gone above and beyond to help. I will continue to go to this location for all my Verizon needs.
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Zachary Roberts
Went into the store frustrated with Verizon as a whole. I then talked to Steven and he explained all my frustrations patiently and in depth! Love that store
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John Tyler
What a waste of money I would buy a phone off line horrible to deal with insurance claims horrible company looking for another provider as we speak
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Ashley Foley
Had a good experience at this store. Everyone seemed super knowlegable and helped me with my phone. Recommend them for sure. Happy customer. :)
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Nick Jimenez
Eric Oconner gave amazing customer service. He answered all my questions and went above and beyond to go over anything i might have missed
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Phil Koontz
Liz was amazing. She was very knowledgeable and friendly and went out of her way to make sure I was taken care of. Thanks Liz!!
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Joe Frasca
The staff at this store really care about getting you the best deal possible. Very positive experience without waiting too long.
CO
Cody Ray-Snyder
Liz was outstanding! I would always recommend going to her! She gave me a free homephone and saved me lots of money!
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Charles Williams
Everyone was so helpful. Niko and caleb really took care of me. They all smelled nice too!!
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Hannah Simonson
These guys rock! Thanks Liz and Tristen for your help today Im loving my new phone!
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Daniel DiCenso
Elisabeth was very knowledgeable, fast, and professional.
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Shan Muhamad
Really friendly staff. I had a great experience!
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kristy callihan
Fast and friendly service from Tristin.
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Enrique Gonzalez
No waiting and very patient staff.
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Jeremy Jarecke
No waiting, quality service
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Katie-Beth Price
Rude employees.