AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	202 N Tejon St, Colorado Springs, CO 80903, USA
Phone:	+1 719-219-3087
Site:	att.com
Rating:	2.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–7PM

Location

Photos 12

Reviews 14

Jamese Lemon

If I could give them zero stars I would. How difficult is it to swap out a SIM card? I left the store not realizing my phone didnt actually work and when I called back there was no apology for the inconvenience just a curt redirection to AT&T customer service, who despite their best efforts, were unable to rectify the situation via phone. This retailer offers substandard customer support and subpar technological assistance.

Collin Duncan

Incredibly poor customer service. I was given false information regarding Next plan pricing that eventually caused me to lose the ability to upgrade my phone on the schedule advertised. So far, no one has attempted to rectify this mistake and instead, I have been bounced between three different stores in the area. I have filed a complaint with the BBB. Buyer beware, and stick with a corporate store!

Roger Plank

My wife visited this store today (02/27/17) at 1215 hours to purchase a phone plan. There was one person working and he was with another customer. At no time did he acknowledge my wife. She waited 15 minutes until another couple entered the store. The employee told them he would be right with them, at which time my wife left the store. Terrible customer service.

Kelsie Heermans

Mitchell needs some coffee and a smile. The other staff are helpful and kind. I wish I could Give a better review for the rest of the staff- they get a 5! When you have a frustrated customer who doesnt know technology like You do, take the time (and pretend to care). And dont hang up on people without saying goodbye, its rude.

Breanna Post

Poor customer service, waited over 30 minutes and they helped customers ahead of us. Fortunately we just opened an account at the Cheyenne location so we were already committed to att. If we came here first there would be no way we wouldve choose this company. This store needs more staff or better management.

Terry Robison

Should have read the reviews before going in this store. Needed help with phone. The sales person did the minimal, and did not follow through on making the note on my account. Ended up getting help from customer care. One more bad experience here and will go somewhere else.

Latasha Fulmore

Spoke with Aaron. Caused also of confusing on my wireless again, and didnt express any sympathy for the mistake made on his end.

David Hickerson

I never have been so total screw over and manipulate as I have with AT&T. It is time to leave them!!!

A.J. Handby

Professional staff and hassle-free experience. Thanks guys!

Jack Londry

Real clean store straight to the point employees.

MAYUR PATEL

Not professional staff like other ATT stores.

Erin Kennedy

Shaun rocks! Truly a consummate professional.