The Home Depot

Category:	Home Improvement Store
Address:	22855 Victory Blvd, West Hills, CA 91307, USA
Phone:	+1 818-887-7083
Site:	homedepot.com
Rating:	3.6
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM

Location

Photos 100

Reviews 6

Jon Scheerz

So dissapointed Im the management and staff that managed a poor situation in the store tonight I watched someone go to a register and be told he can use it after the guy made a deal about how it was his register After ringing in an item the other guy was beligerent and was rude to the guy he told to ring his stuff. Then out right made an issue and lied to the staff about how it was his register and he was waiting. This man was rude, Sadly the guy kept teasing taunting ringing things up on him and wouldnt just let him finish even though he was waiting for a clerk to help him He was nudging him poking him and just being mean after he said go ahead The other guy pushed him and honestly I would have also. I would have stood my ground and not have left either since the guy was so rude to him after saying go ahead and use it The sad part is the staff did nothing. A issue arising in the store. The guy who came up to ring a few things and supposedly budded in line but really didnt since the other said go ahead. He asked for a manager he asked for help from an associate and then when he was badgered the manager still did it Even after he pushed the guys for being such a jerk, mgmt still didnt show up to even kick them both out or offer any options. The staff stood around laughing and acting as if they cant do anything The woman could have started ringing in the guys purchases who was originally there first and told the guy to use his register. But she didnt Staff could have aided and made a pissing contest better and management didnt even step in when the customer badgered asked Personally Im glad he shoved the guy to the ground. This guy rude mean and lying through his teeth to staff that he didnt say what he told the other guy Shame on the two guys Shame on management Shame on the staff Hopefully Home Depot will train better and iltimately offer a safe place for others. Anytime a fight can break out. It is the teams job to call the police, security or management and non of it happened

tracy elchyshyn

I wanted to take a moment and tell you a tale of two companies. 14 months ago we bought GE water heater from home depot. Two days ago the water heater went out. The Gas Company Workman told us these certain water heaters are nightmares and there are some serious issues with them. We called GE and they said they would overnight us the parts for free, but if we had bought the water heater more than a year ago we would need to pay the labor. We couldnt find our receipt so we called David (a manager) at our local Home Depot in West Hills. He was so helpful! He spent time explaining that GE should pay for the labor because it was under warranty and telling us to call them back and speak with a supervisor. Needless to say we kept getting the runaround at GE. When I called David back, he went through our credit card, found the receipt and explained our options. He said that we could return the water heater at a prorated amount or we needed to look at how much they would charge for the labor. When I tried to call GE back to obtain this info, they had closed early! Two nights of cold showers were getting to all of us, so I called David back. He was so kind, caring and empathetic. Unlike GE he was willing to go above and beyond. Thanks to David we are bringing the water heater back and should have hot showers within the next few hours. Thank you home depot so much for having managers like David who are so willing to really listen and HELP!!!!!! We will no longer be buying GE products but we will definitely be lifelong Home Depot customers.

Renee McGinnis

On May 10th we went to the home depot to order our Weber Grill. We wanted to make sure that we had it time to be built and delivered for a number of bbq parties we had schedule over the next few weeks. A week later I get a call that its not in stock and I need to come to the store, cancel my order then go online, order it and have it delivered to the store so they can assemble and the call for delivery time. Frustrated I go to the store, they say I can have the floor model. Its all scratched up and they cant do anything with the price b/c its a weber but I have a bunch of people coming over to grill, so I take it. We try and grill and it takes 3 hours for chicken to cook. Big disaster. So we call to get this replaced. They now have our grill assembled at the store but every time we call we are placed on hold for 20+, no messages, and still no delivery time set. Beyond frustrated with this month+ process to get a Grill for summer. At this rate, summer will be over by the time we actually grill up our first steak.

Steve Hamburger

Home Depot is absolutely the WORST on their phone service regardless of the store......they have a MAJOR customer service issue. You call in trying to reach someone in the Kitchen area or other area....you call their extension it rings....you get put on hold to a line that keeps you there...then someone comes on the line....transfers you to the extension.....and it rings...and then transfers to another continuous loop...saying "Welcome to the Home Depot your call is very important to us, but all associates are busy at this time assisting other callers, please remain on the line and your call will be answered by the next available associate"........then someone comes on again transfers you again and the continuous link continues.....(music plays in the background..."give me a reason to believe in". After another 15 minutes on hold it rings again......person comes on line and takes phone number and name phone number....

Jeff Buuck

Every organization has its share of good employees and bad ones. Fortunately, the managers at the West Hills Home Depot are really good employees. After explaining my situation to one manager in particular, I got the impression he actually wanted to help. He didn’t know if he could do anything, but at least he promised to look into it. Over the next few weeks, an entire team invested considerable effort in trying to make a customer happy. Now this happy new daddy has one less thing to worry about! I certainly didn’t expect that level of excellent customer service from a “big box” store. They deserve to be commended for going the extra mile. As a result, I would definitely recommend the West Hills Home Depot for any home improvement projects.

Brennan Thicke

Do not order anything from this place!!!!! They screwed up every order (4) or called us two days later to tell us they were out and that they couldnt "find" our refund so we had to go through our bank. We also bought a $1200 refrigerator and it was delivered broken. Left it plugged in for three days and no refrigeration. And then we tried to get a replacement or pickup and refund and one month later they do not pick up the phone or respond or call us back. Need to go through the bank now. Home depot has gone downhill like crazy. 8 years ago this was not an issue. Horrible management.