FedEx Office Print & Ship Center

Category:	Print Shop
Address:	960 N Mountain Ave, Upland, CA 91786, USA
Phone:	+1 909-981-9850
Site:	local.fedex.com
Rating:	2.8
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 22

Reviews 33

Angela Marcon

I know that people dont generally make a decision 100% off of a bad review but this is one review you will wish you listened to. TERRIBLE customer service from childish and rude JESS/JESSICA. She will inconvenience you JUST BECAUSE SHE CAN and the manager will do nothing about it. I have never written a bad review before but the experience I had at this location was too horrible not to. The customer service and the way I was spoken to was absolutely unacceptable. You can really tell that she hates her job. I was shocked at the level of stupidity and bitchiness displayed by this employee and honestly, having her employed there is a HUGE liability. She does not care and will not be reprimanded if she mistreats you. Consider my experience and GO TO ANY OTHER FEDEX LOCATION BUT THE ONE LOCATED ON MOUNTAIN.

Jerry Lin

I like getting my packages sent to this location since I am usually not home to sign for deliveries. In that respect, I have had no problem with any of the friendly staff that have worked at this location over the years. That being said, service is extremely slow as they never have more than one employee working a station, nor do they triage any of the jobs to be completed. For example, many times I am third in line and it will take me over 10 minutes for me to pick up a package and leave a signature. Someone could easily have me in and out in under 30 seconds and I would rather not test the boundaries of the people ahead of me by cutting the queue. If there is no line, this place will get you in and out in no problem. The moment even one person is ahead of you, be prepared to wait.

Mike Tonioli

I paid $500.00 dollars to have 2 sets of plans copied. they said I could pick up the following day at 10:00, they called me that day of pick up and said they needed more time, I told them I would pick up the next day to give them more time. I went in to pick up and stupid me for not looking in the bag, I took them thinking for that it would be a professional job from a professional company, boy was I wrong The original plans were stapled back together all wrong and out of alignment and with standard staples, both printed sets were not in order and not even stapled together, you think for 500 dollars you guys could afford 6 staples......WORST JOB EVER!!!!!!!

Boyan Todorov

Extremely rude customer service. First at the store and subsequently on the phone. Called to have them check for a page that I have forgotten on one of thier scaners and the FedEx representative handled the request with the worst possible attitude. First the representative wouldnt even offer to check in the lost and found and then after waiting on hold for him for 10min another worker answered the phone asking me how he can help only to tell me that his coleage checked and didnt find my document. Very dissaponted with my experience at this location and would not return there again.

Derek Bargaehr

Ive never been handled rudely here, but I drop off packages here all the time and the employees are desperately slow. An employee working on a print job behind the counter will not come over and help with accepting or shipping packages, even when the line is out the door. Ive frequently waited 15-20 minutes just to get a receipt for a prepaid package, since neither the employees nor the manager ever hustle when theres a longer line. So bottom line - understaffed and underperforming.

Ruben Duran

I swear the worst customer-service ever they cannot teach me how to print out 3 copies black-and-white and gave me attitude when I asked about it and did not want to refund me when the worker messed up granted it was a few cents and the manager is the worst-ever you are in the business of customer-service and if you cant service your customers I dont know what youre doing here

Clay Belvoir

Lady was extremely rude when I inquired about printing and faxing a document. Did not provide simale direction and seemed irretated when I asked for clarification. This was on Friday, 11/13/15 at 11am. Terrible service and really got me upset and I just ended up leaving bease of it.

Daniel Wonacott

Absolutely horrible. Total incompetence, the worst customer service ever. I dont mind waiting, as long as someone is paying attention to what youre trying to get done and communicate clearly. These idiots dont listen to you, they dont care... Vacant, uneducated morons.

Phil Young

Always great service and people working at this store are polite and helpful. I have had a Fed Ex account for years and use the shipping and printing services all the time. Very convenient location for me, as I live up Mountain Avenue in Upland. Keep up the good work

Andrea Melgoza

I came here on a Sunday September 20, @5:45 pm. I dont remember the girls name, but there were 2. And I walked in & I asked if she could print out some copies for me.... and she sent me away to the self service kiosk. Rude.

Erns Valdez

Brought in two oversized pieces to be shipped. Staff were all amazing In helping me with my shipment. Even though this store is not the closet to my home/business I will return to this store for future shipping.

Lucas S

Honestly came in to print 1 picture off ky phone and was unable 2 do that because you need a flash drive. Biggest bs i have ever hear in a world with bluetooth and usb drives

Mike Balahadia

Very unprofessional set of people to be working on this industry and location!!! UPS across the street is much friendlier and nicer to bad my return label is for fedex.

Richard Magana

Had an issue a while back about returning a package that was not ordered and the female manager in charge was extremely disrespectful and condescending.

Nydia Morales

HORRIBLE CUSTOMER SERVICE!!!STAFF ACTS LIKE YOURE BOTHERING THEM IF YOU HAVE A QUESTION!!!!WILL NEVER VISIT AGAIN!!!THIS PLACE SHOULD BE AUDITED!!!!

Betty Montemayor

Great place with parking. Usually not to busy. Sometimes there is only one employee so it can be hard to get help if you need something.

Jim Bell

I have worked with them a couple times and they have done a great job for me. I am placing another order with them on line this week.

laura demirjyn

Not enough staff for the time, fax machines kept jamming, and charging for each page that was jammed at $1.89 a page

Kameron Study

High prices to use computers that couldnt even load my stuff kicked me out and wasted my money here.

Professor Scot

It serves its purpose. The wait for packages isnt usually too long. Extra star for nice people.