Verizon

Category:	Cell Phone Store
Address:	3770 W McFadden Ave h, Santa Ana, CA 92704, USA
Phone:	+1 714-775-0600
Site:	verizonwireless.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 19

Reviews 17

Brandon Le

Sales representatives only interested in making a sale. Customer service is utilized only in this aim. Ultimately everything can be exceptional, and there be a bad Sales Rep, which will make the whole experience go down the drain. Incentivization may need restructuring, but the Reps basically seemed like Car Salemen. One called me bro, after he almost bumped into because he was unaware that he, being on the floor is in the customers area. In customer service, you work there 40 hours a week sometimes, but you do not own the floor space customers. After I thwarted an upsell, the rep was disappointed and turned slightly aggro. Brushed into me while walking by. Mostly the guys were disrespectful, classless (2 of 3 for sure as I dealt with them) lackeys. Ill never go back again, and I am cancelling my cell phone coverage with Verizon. Reception is horrible. Price is $120/month, though I find out they are offering the same for $60 to new sign-ups. Customer service hasnt really fully addressed my full needs or asked the questions that show they care and are trying to help resolve issues and ensure satisfaction.

A Private User

This place has the worst customers service and especially the managers. I came in and no associate bother to ask me if I needed help. Then I stood there for 20 min and yet no help. I decided to sign myself in the screen for help. Then the manager was no help at all. I went so they could resolved my problem I stood there for an hour and they didnt resolve it. Its sad because I been a customer for 3 years I felt like changing to another company who gives me good customer service. Not satified :(

A Private User

This was the worst experience I ever have had. I bought one month of internet for $80 and they charged me close to $300! Now I have their support team harassing me several times a day to pay or they will flag my credit. I cant afford their horrible hidden fees. All I signed was for the authorization of my card for the amount of$0.00 Im suing and encourage others to the the same who have had similar experiences. They have no right treating the american public the way they do.

Mike Hoelscher

It might take a little at time but they have good costumer service Believe me Ive tried every cell phone company out there they have we were serviced and Verizon specially when you try to call customer service theyre a lot better service than any other provider out there maybe in a long haul truck driver running the whole country believe me they have the best service

Donald Steward

Bs bs bs save the small talk and do your jobs waited 10 minutes to get put on the list by rumplestilskin then another 25 for help - I listened to 2 guys that were helping customers bs about theyre life rather than getting the job done - 1 star to the 1 person who knew my answer and fix due to knowledge at a previous job other that Verizon

Dale Gallosky

I came in here for a return and even though my return would have taken 5 to 10 minutes, I had to wait in line behind 8 people! I had to wait through phone upgrades, phone issues, and new customers. I waited for over an hour, for a simple 10 minute issue.

JeZ Cole

Ivan helped me resolve a problem that another Verizon location failed to do so after I was there for three hours. Ivan answered all my questions and helped me with some technical issues I was having with my phone. Thank you Ivan for all your help :)

Giovanny Santos

Has accessories and phones customers need. Some of the specialist there dont do their job right or always promise something wrong to the customer.

MyLifeAsDora A

I was addressed as soon as i walked in. The guys were efficient and friendly. My experience was excellent. In and out in 20 minutes.

John Cha

Selection and customer service, plus there is a great taco place next door that specializes in tortas

Micaela Chavez

The worst costumer service I ever have received in my entire life. The management service sucks

Abner Rivera

This place sucks! What type of store doesnt sale you the phone

Cesar Jimenez Puga

Mal servicio