T-Mobile

Category:	Cell Phone Store
Address:	720 S Harbor Blvd, Santa Ana, CA 92704, USA
Phone:	+1 714-873-2092
Site:	t-mobile.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM

Location

Photos 13

Reviews 23

Nathan Rowe

I would have to say from the time of heading inside the door and from the time I left it was a great experience. The greeters were very friendly and the expert helping me with my phone problems was fantastic and had excellent customer service. Marshall took excellent care in troubleshooting my phone and easily helped me with my problems. I have been to many other T-mobile stores which have taken me an hour or more just to finally be talking with an expert. This store and this team helped me within 20 min during busy store hours. I recommend this store and this team of awesome employees 100%. Enough said.

Michael Ramirez

I just called because I have a note 7 that I need to replace with something else and Ive been searching for an iPhone 6s plus or 7. Finally this location says they have the iPhone 7 BUT CANT DISCLOSE THE COLOR? what sort of nonsense is that?? They expect customers who are already being inconvenienced with having to return handsets they have chosen because of a recall to also have to deal with this low level of customer service? Its almost a misnomer to call it service at all. Very displeased.

Manuel Gomez

Porque tiene personal que son bilingües y no te entienden pides una cosa y hacen otra cosa ,después de una gran discusión porqué no puede regresar el dinero te piden arreglar el problema con la compañía. Calificación es de 0

Francisco Valdez

This store isnt that bad, if you go in during the afternoon and on a weekday youll get pretty quick service so youll be in luck then. The only complaints that I have are they dont really have different capacity sizes or colors for their more popular phones and the only other thing that bugs me is that they constantly play Spanish music, which is a personal preference, and sometimes you can barely hear the representative thats helping you.

Manny Cortez

STORE 2939 HARBOR/MCFADDEN , I am completely UNSATISFIED with how T-MOBILE has trained their representatives, because JESSICA VASIL DECIEVED me about additional charges, I felt betrayed. PLEASE T-MOBILE HIRE BETTER QUALIFIED PERSONEL TO INTERACT WITH CUSTOMERS. Thank you.

David correa r.

en esta tienda si saven a tender muy bien a la jente y muchas gracias a (JORGE) siempre nos a tiende muy bien.

Mike R

Bad Service. Staff only care for new customers. Everyone else is set aside. As a customer I had to wait about an hour to get helped. While new customers got helped right away. This was happening almost every time I walked in.

Erika Vazquez

Really bad experience at this place. They told us we we would pay $140.00 for 4 line but they end up chargings $200.0 tuve una mala experincia me cobran mas de lo que me dijieron.

Bong Concepcion

Staff are helpful and attentive. This is a busy location and staff makes sure that waiting costumers know how the queue is moving. Finding parking can be a challenge.

Sara Allen

Omg horrible experience at this store :( , they need to get people who know their stuff , these people are clueless I GUESS TMOBILE HIRES ANYONE now a days huh?

Joseph Hernandez

When you have at least 6 people assisting customers and it takes about 35 minutes to get help, thats a bit ridiculous.

Nagi Tawfik

Staff are Ok you need to ask for all the deals and promo they have because they will not tell you if you didnt ask

Juan Pez Martinez

No me gustó el servicio

GENESIS DELGADO

Takes for ever just to pay your bill.... over all great employees

Mz Lyn

I didnt like the fact that nothing in the store was in English

Ericka Odesanya

Waiting an hour to pay a bill... smh. Mini Mexico ass store.