Bose Showcase Store

Category:	Home Audio Store
Address:	845 Market St #425, San Francisco, CA 94103, USA
Phone:	+1 415-348-0382
Site:	bose.com
Rating:	4.5
Working:	10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 11AM–7PM

Location

Photos 17

Reviews 23

George Bonaci

I received two sets of headphones for Christmas that I wished to exchange for store credit towards a large sound system. I was told they cant do returns, exchanges, or store credit without proof of purchase... When asked why the sales rep said it was to show proof they were purchased through Bose, even though there is a review below of someone purchasing from amazon and exchanging for a new pair. When asked how the warranty would work if we wanted to exchange our headphones due to a defects, we were told this too would not be possible in store. It is ridiculous that the store credit policy varies so widely from person to person considering I only wanted to use the store credit towards a larger purchase. If Bose is unwilling to support their own, brand new, sealed products (regardless of where purchased) in store then they should not be selling them through third parties.

A Private User

I had a broken set of Bose speakers that had an expired warranty by a month. This store accepted the warranty anyway, and replaced my speakers within 5 minutes, no hassles, no problem! I bought the speakers from Best Buy, but they honored my request to have them replaced right there in the store. It was truly one of the best customer service experiences Ive ever had with a company! I will go back and buy more products there because of the excellent service.

Michael Collins

Great little Bose store in a great mall. I have purchased the Soundlink Mini and the new Bose SoundTrue earbuds. The big benefit to buying items in store is that the staff registers it for warranty on site. This is so important because Bose has the best warranties. My headphones usually break within a year because of heavy use and they have always replaced them, often with newer models. This has let me get new headphones almost annually at no charge.

Thomas Cantyousee

My parents and i just went by and looked around. But one of the employees, his name was Andre, gave us really great service and advice. Even when i said, that we aint gonna buy anything, he led us in this little cinema for a big presentation about the new, tiny speakers with a great sound. it was really impressive. and altough we didnt buy anything, Andre was very polite and really informative. Thank you, Andre, it was a pleasure!

Girts Folkmanis

Bose stuff might be overpriced, but the customer service is amazing. I had a pair of QC15 headphones that I got for free by signing up for a credit card. No receipt. The right speaker would occasionally emit very light rustling sound. Even though they could not reproduce the problem, they replaced it on the spot with a newer model, and gave me a receipt with a new 1y warranty.

Matt Kemp

I broke the jack on my headphones on the flight to SF. Headed into the store to buy a replacement cable and they very kindly gave me a replacement cable for free. Friendly staff and great service!

Doron M

A waste of time. Very unprofessional. They dont know Bose products. When Ive asked to listen to a system, they have left the loud background music on.

Harry Hoang

I went to the bose store today for some shopping for some workout earphone. I really love the customer service there. It should be more than 5 stars

Mimi Fincham

Customer service is awesome! Allan and Manmeet were both professional, friendly, and incredibly helpful! I will definitely continue to shop here.

Janel Henderson

I really like this store they offer great servixe and go out of their way to ensure u pick the right product that fits your needs.

Ryan Parker

good product if your looking for something that has sound get bose top the line trust me beats audio is nothing compared to bose

Taeho Kim

Super friendly staff!! Gave me a free airline adapter (which I was going to buy extra for my old QC25) with a purchase of QC35!

Pearl WINCHESTER

Best customer service ever !!! Quick and efficient to solve my problem with my bose headphones. I recommend !