Capitol Yamaha

Reviews 6

KI

Kierra Labarre

I have been a customer at capital Yamaha for my 2005 and 2003 Yamaha r1s I have been very displeased with my experience overall it cost me a lot of money and only got a rear tire done the bill was 500 bucks just for my parts and they said bring the bike back to service and they will do my chain and sprocket sat there I agreed at this time I left my bike for a period of about a week when I called nothing had been done to my bike after me sounding displeased over the phone they hopped right on it though they were quick to call me back to let me know that they would not work on my bike due to the fact of exhaust issues granted I do have cut off exhaust and it is just one more thing on the list of things to do on my bike they called up and they attempted to rack up another $1500 worth of bills on my bike I told them I did not want them to do anything else my bike except put on the rear tire still cost me $100 just to install that and remove the front tire and turning around it was not removed from the room it was just removed from the bike and turned around I pick up my parts and my bike after a few days go by I decide Im going to do the job that I said I would do I remove my rear tire I cut my rear chain the old one that is . As I go to put on my new sprocket that I ordered from them I see that it is the wrong sprocket for my bike they tell me I have an aftermarket her and thats why it does not fit maybe so Im OK with that Im OK with getting the sprocket right returning it and them getting the part right but that is not what they told me I am told that they will not return the part and that I must buy a new one at this point Im pretty much fuming very quiet thinking to myself I will never do business with them again as it turns out I now have to buy a new sprocket and a new chain because I kept my old chain off and in order to do my sprocket conversion it will require me buying a new chain thank you capital Yamaha for taking care of your customers I will never see you again

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JO

Joe Ward

Just bought my first motorcycle from them. A 2017 Yamaha FZ-10. They gave me an amazing deal and there was no messing around. Riding out on my first motorcycle was a pretty great experience. They let me scoot around the parking lot a bit before I got out on the street. Nobody bothered me by trying to tell me what to do but they made me feel comfortable with all of it. They even offered to follow me on one of their bikes. By the time I got home all I could think was what a great experience I had. No haggle pricing, quick sit down for papers, meet the guys in the shop, get my keys, go... Im already planning on bugging them for accessories and such. Trying to get through my break-in period so Im sure Ill be seeing them for service soon. Im usually worry about service departments but their guy (Rich) gained my trust right away. Another thing worth mentioning was the speed in which they responded to me. I had sent emails to a few Yamaha shops asking for quotes. One which I had recently visited in person. Capitol Yamaha (Pete) responded within just a couple of minutes, another shop responded almost a day later, and a third finally responded while I was buying the bike. The place closest to my house (the one I visited) hasnt even gotten back to me yet and Im on my second day with the new bike. They didnt just sell me a motorcycle. They got a good customer too. Ill start with them for parts/accessories and I wouldnt even think of going to a different shop for service.

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MO

Mo Tayeb

Lets start with Peter Brown, Rude Is a understatement the way i was talked to was extremely rude and disrespectful. When does a salesmen tell a person he is wasting his time and a complete liar, i was quoted a certain price at a different dealer. when asked if they would price match he told me I was wasting his time and to call him back when I stopped lying. I have no reason to lie. When I asked to speak to a manager he proceeded to tell me he is the manager. I have called two other places and asked about the price match and they decided to tell me it was a good deal and i should buy it. Do me a favor and AVOID at all cost UNTIL they get rid of their salesman/manager. Bad service starts from bad management. Another Dealership has earned my business due to the fact that they where very respectful and awesome, SORRY for wasting you time Capitol Yamaha & Peter Brown. TAKE YOUR BUSINESS SOMEWHERE ELSE. Imagine what will happen after you buy something at this joke of a dealership if this is the way they treat you before you buy.

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MA

manpreet bains

One of the worst customer services ever I went there to pick up an oil filter and oil for my bikes oil change and after waiting at the counter for 10 mins like an idiot i just left. The guy behind the counter, i think his name was Mike didnt even acknowledge me. He was two feet away from me and he didnt ask me if he can help with something or anything. At first he was with somebody on the phone so I waited for him to be done but after getting off the phone he just walked off and went in back and just start talking to some other guy and then he comes back and at that point im still standing there and he does some paper work and then again goes to the back and start talking. Then i just left. Ive seen some bad customer service but they by far take the no. 1 place. Wont ever go back again to them.

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TH

Thomas Lorenz

Best service Ive had with any mechanic. Ever. Whenever I bring a bike or car into a shop I usually get told to wait or go away until my vehicle is ready. The mechanic that helped me this time was extremely helpful and knowledgeable. His name was Tyler by the way. As he was changing out some parts and checking all my fluids he had no problem breaking it down for me step by step and told me what things I should buy and could easily install myself. All while not skipping a beat of work and smiling. Ill be returning to this shop for everything I need for my bike. Thanks again Trevor. Your attitude and help made a big difference.

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KE

Kelly Foreman

This has to do with the corporation of Yamaha. If you get a lemon, Yamaha will fight you for over a year. They will stress you and your dealer but not offering to do what correct. In Cali, one attorney has 3 slam dunk cases. And no resolution yet. Yamaha will force it into trail. Mean while we have a unsafe, or non operating back your paying for. I bought a bike, 1000 miles and 4 weeks it went down. And the dealer tried hard. Now they are at a loss. Suck because Yamaha offers wonderful bikes. But as a consumer, with warranties, lemon law, whatever, there is no protection

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