DCH Toyota of Oxnard

Reviews 3

RE

Review Purposes

2 times I have I have dealt with DCH of Oxnard as a serious buyer of a vehicle, and both times I have had a horrendous experience. Do yourself a favor, go somewhere else for a Toyota. They wont negotiate prices at all. Who pays sticker price? The first time I dealt with them, I was looking for a specific new Tundra truck. I visited the dealer that was helping me out at least twice so hed remember me and build a relationship with the salesman. I called and emailed him over a period of 2 weeks. Finally he sent me some info, and specs on the one I wanted, he found it although he did not have it at the dealership, it was still on a boat. I drove from Santa Barbara a few days later on the weekend to talk numbers. I was passed to another salesman, ok no big deal, and was handed a sheet with the truck, specs, vin, price, etc. Ok, what can you guys do for me? Thats it, said the salesman. Thats it? I asked. Were not going to adjust the price at all. I was gone, went to Santa Barbara Toyota, talked to Conrad, he discounted the exact truck with the exact VIN, worked with me, he got the sale, and I got my truck. DCH wasted my time completely. 2nd Dealing...Was helping out my brother look for a used 4Runner. Saw a nice looking one online that we were interested in. It was certified, had low miles, price looked like we could work around it. Went to check out the vehicle. The salesman drove it to where we were standing and opened it up for us to take a look. It was filthy, had trash in it, looked like someone had kids in the backseat and smeared boogers all over the thing. It wasnt washed. It had a 1,000 more miles on it than what was certified for. Turns out the Manager, drove it for 2 days. Looked to us like he went to Las Vegas and back with a couple of STD ridden hookers in the back. We asked if the salesman could get it detailed and cleaned up so we could take a look at it once it was all cleaned up. He said no. No! When we asked how much they said the price and that they werent going to move from it. How can a dealership try and sell a vehicle certified pre-owned at a set mileage, drive it and add 1,000 miles on it with slobs in it, show it off with scuffs, stains, scratches, trash, clothes in it...and still call it certified? Still not detail it for the potential buyer? Not reduce the price even a little for the bad taste of seeing it in such a bad condition? Talk about a slap in the face. DCH does this and probably more. By the way, we went down to Manhattan Beach Toyota, found a newer model 4Runner, in immaculate condition, with less miles, for less money, and they negotiated with us a great price. Way Better service. DCH should stand for Dedicated to Customer Hell. Needless to say I will never deal with DCH again, I would be very eager to tell everyone I know looking for a vehicle to NOT go to DCH. Bunch of A_Holes. Really bad customer service, horrible sales tactics, I am really surprised they are in business.

CI

Cindy Gaskins

Today was the second time I went to DCH Toyota. The first time was for the 5K service on a car I did not buy at this dealership; it was an okay experience -- at 2 hours, it took longer than I expected but the waiting room is relatively comfortable, if a bit noisy and out-in-the-open. I tried to get the 10K service done today, but was unsuccessful. This will be my last visit to DCH. I had an appointment but, when I showed up, I waited first for 10 minutes directly outside my car; during this time several service reps walked by me repeatedly, but no one greeted me or asked me what I was there for. I assumed they were all busy. After waiting next to my car for 10 minutes, I went inside, where most of the service reps behind the counter were busy, but not all of them. Only one service rep, who was with a customer, looked up to say hed be with me. The reps who werent with customers didnt look up . After waiting inside for 5 minutes, 3 more cars pulled up directly outside. One customer came into the lobby, went directly to a service rep who wasnt with a customer and got his help, even though I was standing not even 5 feet from the reps desk and he looked right at me as he got up. Immediately thereafter, two service reps whod walked by me several times outside, greeted the two cars who pulled in after I did. I asked one of the reps why he hadnt helped me first. "Because I didnt know you had an appointment." Um, did it occur to you to ASK me whether I had an appointment? In short, I felt entirely invisible to at least 6 service reps; the only rep who said hed be with me when he could, was busy the entire time. The manager, when I explained what happened, suggested the reps all must have thought I was being helped (then why not *ask* a customer after a while if this assumption is correct?) Let me make a suggestion: its not a customers job to manage the line of people waiting and to ensure that people are waited on in the order they arrive, or some other defensible process; its the service reps jobs. If the reps there this morning receive training on what to do when an apparent customer arrives, it doesnt show. They were unprofessional and almost comical in their causal attitude toward just letting a customer stand aimlessly for 20 minutes and then help 3 other customers who came in almost 20 minutes after me. Moreover, when I asked the one rep why I hadnt been helped first, he didnt apologize or look slightly uncomfortable by what happened. So, heres another suggestion on how to improve the quality of service at DCH Oxnard: hire reps with common sense, if teaching them manners is unsuccessful, as appears to be the case with Luis.

BO

Bobby kaz

This past Friday on "Black Friday" we went to this store to lease a Toyota Tacoma with MSRP $38477. The salesman who helped us,gave us this rate ,$2000 down and $656 monthly payment. I looked at the information papers on the car window and noticed extra charges around $3000 in accessories. I asked the guy what are these charges for? He replied these are lo jack charges and other accessories. I asked if I can lease the car without the mentioned accessories and the price dropped down to $2000 down and $560 dollars monthly payment. At this point the sales manager Mr Oscar Gutierrez stepped in and he immediately started judging my friends and I by our race. He without any introduction asked " Are you guys Arabs? Where are you from ? What language are you speaking?". I noticed him being rude but still nicely answered his questions and proceeded on asking him about the car we were interested in and if he could make a deal with us. He replied " some cars are not for some people to buy. If you can not aford this car you should buy something cheaper ". I was shocked that he replied with such statement. He was clearly discriminating and belittling us. He was insinuating that we could not aford this car just because of our inquiries and because we were speaking a different language. We decided not to do any business with this store and simply left and bought the same car with the same condition same msrp even same color from toyota of Ventura for $2000 down and $450 monthly payment, 12k 36month. The Ventura salesman asked us why didnt you guys buy from Oxnard branch and we explained what happened. The Ventura salesman said, he like Mr Gutierrez Because of his horrible attitude He has had so many angry costumers come to Ventura and purchase from Ventura and not Oxnard branch. We bought the car from Toyota of Ventura. I will not recommend the Oxnard Toyota. As an individual I work hard for my money and I like to spend it wisely. As a manager he should know that when a costumer is asking prices is not because they are poor or they can not afford the car. Im a proud US citizens and proud of my heritage. He shouldnt have asked where are you from? what language you speak? He should have simply said how can I help you ?