PetSmart

Category:	Pet Supply Store
Address:	2440 E Charleston Rd, Mountain View, CA 94043, USA
Phone:	+1 650-968-1034
Site:	petsmart.com
Rating:	3.8
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–6PM

Location

Photos 100

Reviews 21

SS Ha

Brought my dog for a check up since this location was much closer to my new address. First visit was ok - nothing spectacular; older dog with chronic ear/skin infections. He was given a prescription (different from what he had been on over these past years). Fast forward 6 months later: I called for a refill. The vet "denied" the refill. Dog must come in for a check-up first. It had only been 6 months! When I asked for an appointment, they said that there were none available until the following week...Petsmart is in it for the money, and only the money - they showed no care or feeling for my dog, who was in pain. I am going back to prior vet, even though it is much further away.

Alan Calderon

Sales associates in the fish section are very rude. I was literally told to "get my crap together before I can take care of a fish". Sorry "Kassey", I didnt realize that I absolutely HAVE TO spend $50 dollars on all the materials you gave me (which just so happened to be the most expensive stuff). I suggest that if you dont want to deal with people, dont take a job that requires it extensively; the gravel you tried to sell me had a better attitude than you and was not as dry as your sales pitch. Thank you so much for your help, I now know why you said that if not taken care of properly, the fish will die; its probably because they have people like you there.

Evan Baldonado

Petsmart is a good store because of its low prices and wide range of items. The only complaint I have is about the feeder fish. There are 100+ goldfish in what looks to be a tank of about 5 gallons. Curious about how much the staff knew about the fish, I asked the person in the fish section what the dark coloring on all of the the goldfishs fins was. He replied that it was just "normal coloration". The "normal coloration" is actually fin rot, a disease. Overall, I will be shopping at Petsmart again in the future, but I really wish that they would take better care of their feeder fish. 3.5/5 stars

Abigail Harris

Wandered around looking for someone to help. Went in to adopt a cat, asked four people for help. They said the woman who helps with the Humane Society adoptions was "missing" and no one else could help. One worker walked away to get us help and we saw her helping someone else instead. The people who worked for the other agencies were more helpful than the other Petco workers. I even called and talk to the adoptions workers this morning and then drove 26 minutes to come and adopt. Terrible, terrible service.

Amir Barzin

We used the in-store vet service. Most unprofessional vets I have ever come across. We were left in the room for half hour and when I finally walked thru the backdoor, I found the vets and staff were sitting around talking and joking. The staff are nice, but the vet was very rude and was really pushing overpriced vitamins from in-store drug store. Stay away at all cost. Adobe is about a mile away and very professional.

Vic Lederman

I come in regularly to get supplies for the rodents I own. The shop is well stocked for supplies but I wish they had a larger selection of toys for rodents but their cat and dog selection is good. Its also worth mentioning that the starter cages they recommend are well below the acceptable size for housing pocket pets. Youd be better served getting a large Tupperware bin.

Saad Ahmad

Its a nice and clean place. Havent been to other pet smarts so I cant really compare. I ordered something for pickup and it was there the next day and picking it up was really straight forward. Prices are a little over the top for certain things such as toys etc. They do have a pet hospital and a boarding place if anyone is looking for those.

Eunsun Cha

Grooming salon review: they cancelled my dogs appointment on the morning, like 2 hours before the appointment. They take about 5 hours to get my dog done - too stressful for my dog. Pet supplies store is just okay. They have good selection of dog food and treats and everything. I dont know much about other pets stuff.

Dale Anderson

Very helpful employees, good selection of foods. My favorite local pet store! Pet food express is a local chain that does fantastic work to help dogs and cats in need. Its a little more expensive than the bigger chains like PetSmart but you know your money is going to a responsible company and a good cause.

A Private User

This was the worst place to take my dogs! After the first time they started crying when they saw the place! Then they claim that they screen for kennel cough vaccinations but my dogs got kennel cough right after and they did not come into contact with any other dogs! Worst place ever!!!

Alyx Barranger

Its a very solid Petsmart with lots of selection! Got some great car seats for the dogs right before my LA trip here. Their prices are definitely very competitive compared to other pet supply stores in the area. The staff has always been friendly and helpful when Im there.

Marissa Nordahl

Ashley in the Grooming department is seriously the best. Shes so sweet with the dogs and has SO much patience. Now that ive found her im too scared to go elsewhere, even if it means a 45 min drive (since I recently moved)... shes that good! Thank you Ashley!!!

Reza Shirazian

The whole company is run by a bunch of lazy teenagers. The grooming department sits around and chew gum all day. The only thing they seem to be good at is turning customers away. "we are busy" " we are fully booked" even when there are no dog on the tables.

Kimberly Ann Graham

Nice large store with a great selection. Lots of services including doggie day care and boarding. Our dog seemed to be having a great time when we picked him up. Just make certain you get all you dropped off with your pet back when you pick up.

Eddie Rodriguez

This place has become the de facto place for our little monster to go to. The day care has caring and patient staff. The groomers took several hours to get our dog done from the time of our appointment but he came out looking classy.

Joshua Madej

Nice location with plenty of products and good brands in stock, however had an issue when it came to checking out since the staff memeber helping us had just started working recently and was not certain how to apply a discount.

A Private User

Didnt have time to train my beagle. Brought him to Petsmart for grooming and I learned that they can train dogs also. So I had my beagle trained and they did a good job. The sure know how to take care of pets.

A Private User

This store evicted Bay Area Cat Rescue, who were supposed to be their partners, from their store, even before the cats currently staying there had found homes! I used to shop here but never will again!

Marissa Nordahl

Ashley is the absolute best when youre looking to get your dog groomed. She asked detailed questions and took special care with my pup today. I couldnt be happier, Thanks Ashley!!

Chung Wu

My daughter loves watching the animals! Theres a ton of fish, birds, geckos and rats. Plus a pet grooming shop and daycare, all behind see-through glass! Endless entertainment.

Bingying Xia

I adopted my cat through the Humane Society partnership at this PetSmart. Staff (both at the adoption center and in store) were very knowledgeable, friendly, and helpful.