FedEx Office Print & Ship Center

Category:	Print Shop
Address:	365 Broadway, Millbrae, CA 94030, USA
Phone:	+1 650-777-1200
Site:	local.fedex.com
Rating:	3.2
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 30

Reviews 21

Andrew Trott

I walked in expecting to be able to send a small number of documents to LA, and include a self-addressed pre-paid return envelope to allow them to send them back to me in a few months. A reasonable request, you would think, for a place called "Print & Ship Center". I was greeted by someone who had never heard of doing such a thing, and transferred to the manager almost immediately. The manager confirmed almost immediately that I could do this thing (encouraging!) but explained that since this was Fedex Office, not Fedex, I needed to perform all of this through a self-service process that involved me setting up an account with Fedex (she couldnt do that for me). Not ideal, but OK. 10 minutes later after setting the account up and going through an arduous process at a keyboard myself, I was informed she didnt know if the return label she was planning to print would actually work to return the documents, and that I should call a 1-800 number to FIND OUT MYSELF, from FEDEX (yes, the very place Im sitting in) if that was the case. I gave up and walked to UPS. Version of this story at UPS (1 block away): Walk in, describe what I want to do in the exact same words, quick nod and apology for delaying me for 10 seconds while helping another customer, finished and paying within a minute for the whole thing. Even apologized on behalf of Fedex for the bad service.

Susan Louie

I like that one can submit a print request to Kinkos online or email but the service is poor. The site says a confirmation of the job will be sent at least 1 hour after Kinko receives it. I waited 4 hours and didnt receive a confirmation. I called and was told the job was completed. Ok when I went to pick it up, the employee was working with a customer with a large project. There was a line forming with customers like me there to pick up a completed request. The employee never acknowledged us or attempt to ask us what we were in line for. When I tried to ask the employee working the parcel/package if she could assist since she finished with her customers, she replied that she couldnt. After waiting almost 20 minutes and customer #1 still half way through her project, I left in frustration. Very poor customer service at the Millbrae store. I heard the Kinkos employees in San Mateo are more customer service oriented.

April Shoemaker

I couldnt even get to the shop. It looks like there would be plenty of parking but none in the parking lot, or the adjacent public lot, or the street. I couldnt get my work done due to no parking. Very frustrating.

Rags Pix

I use this location because of good service, accessible equipment and free parking The staff is efficient and knowledgeable I usually walk in for architectural prints Well run shop, keep up the good work

A Private User

Best service ever. Great location too! i think that this should get an award. I loved it sooooooo much that im giving them the official Nice Job award, presented by me!!! This place is great.

Ziyan Huang

I got there twice and every time I need to wait for a long time to get helped. The employees are slow-actioned and focus on their things which seem not rush. They dont care about customers.

Patrick Au-Yeung

Fast, reliable service. Staff is generally friendly. Its a big space so its a little difficult to find where things are located. Passport photos are on the expensive side. $16 for two.

Andy Kwan

Slow service. Employees enjoy chating with each other on non-work related topics. A simple pick up with 2 person infront of me was a 20 mintues trip.

Ginger Gibson

They were very patient. Great customer service from both the employees and there is plenty of parking on the other side of the street.

Meng Yan

The shipping system got stuck several times and we waited for a long time. The staff are not professional

Jami Hackler

Fast helped me correct my production mistakes efficiently, and a really fun final product.

Grace Corr

Danny is a gem! Courteous, knowledgeable and EFFICIENT!

Ahsan Rizwan

Great store very convenient. Very helpful staff.