T-Mobile

Category:	Cell Phone Store
Address:	2367 Foothill Blvd, La Verne, CA 91750, USA
Phone:	+1 909-392-8028
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM

Location

Photos 5

Reviews 16

John Gonzalez

I went about 2 weeks ago because I was having trouble with my Samsung Galaxy S7. It kept restarting and draining the battery fast from 100% to 0 within 5 mins and I didnt know why. I told an employee at this store and he said they didnt do any diagonostic tests and I asked what would be the best thing to do and he suggested an upgrade as the best solution for my problem. I told him I dont have that kind of money and he said he didnt know how else to help. Instead I did my own research and bought a battery on Amazon. Luckily I was able to solve my problem without the help of the employee who I thought was suppose to be knowledgable over the cell phones Bottom line: They were of no help and I was a bit disappointed with this store.

Eme Rios

Went there a few weeks back and the young lady I spoke to although nice was not very knowledgeable and actually turned off the data plan on my phone when I was actually adding another line. They told me they didnt have the new phone I ordered but didnt place the order to mail it until a day later when I came back for something else even when they told me they did. They also didnt tell me that I had to expect an authorization via email before the phone was mailed out. I was notified of the additional paperwork by another T-mobile. All in all, it took way too long to get the new phone. Dont think ill be going there again if I can help it. Not reliable.

Fernando Parra

My wife and I come all the way from the Inland Empire because this is the ONLY T-Mobile store that Actually helps us whenever theres something wrong with our service instead of the regular "we cant do anything about it" help . Walked out with two iPhone 6s , and even hooked us up with a big discount on the best cases ,. Thanks a lot to the store manager Khalis and Lupita !

Brian Garant

Went there a couple months back and had to deal with the worst staff ever. The girl I dealt with was incredibly condescending without actually knowing what she was doing. Avoid going here and make the trip to ANY other TMobile shop should you be unfortunate enough to need their help. Better yet, call the TMobile service line and save yourself the trouble.

H Santos

Very slow and unprofessional , i waited a half hour then they took me someone that walked in after me before me. It took me 2 min to pay my bill then another 10 min to get the printer working for a receipt,thats a record for just paying a bill, 40 min in total. They have no sense of urgency either...never again.

Cynthia Sal Ido

Gustavo and Stewart were wonderful. They helped with with everything I needed. Even stayed late to finish helping me with my new phone. They both have great customer service skills and great attitudes. I highly recommend going to this location. They will go above and beyond to help you.

Kinan Bran

They have no clue of whats going on . Couple of them were kind of rude , better not to go to an authorized dealer but rather head to the one at Montclair plaza much better service there because its the corporate store

A Private User

excellent customer service. This place has not let me down. They helped me with a free SIM card for my s2 and later when I picked up a note 2.

Shonique Payne

It was good they gave me great deals and helped me make the right choice for what kind of phone i want especially james

Cai Lux

The worse T- Mobile store that you could ever go to! Very slow, unprofessional, and lazy!

Angelique Gonzalez

Staff are slow! Had to wait over 30 minutes for assistance

Rodney Heinrich

The employees stayed after closing to finish helping me.

andrewpowell1943 Powee

Very helpful for some technol problems, good staff.