Category: | Computer Repair Service |
Address: | 2082 SE Bristol St #207, Newport Beach, CA 92660, USA |
Phone: | +1 800-985-7570 |
Site: | android-genius.com |
Rating: | 4.3 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM Closed |
KE
Kenneth Gerasimov
AVOID AT ALL COSTS! There are a million of great repair shops all around, and many of them are mobile that come to you (and are cheaper!). Here is why you should opt for one of those other options- I dropped my S6 edge off for a simple battery replacement at 12pm. I got a pickup time at 2:15. I arrived at 2:15, and the door was locked with note that they were away, and they had a number you could call (although they had my phone..). This is already kind of a red flag, when they give you a specific time to pick up your phone, and there is nobody there at the store. By the time they arrived at 2:45 (after me waiting for half an hour outside), they told me they need an additional 15 minutes (this is when they started to actually work on my phone). After 20 minutes of waiting at the store (along with 2 other people who had very similar stories as me), they told me that my phone is being difficult and they didnt know when it will be done, and to come back later. I call them at 4PM, and they said they can probably fix my phone, but they would probably need to crack the back (at an additional cost.....). I just said i want my phone back, and go to pick it up. Now here is the kicker-- I expressed how unhappy I was with the runaround I got, and the guy i was dealing with (he identified himself as the owner) told me that he waived the diagnostic fee for me (first time I ever heard anything about a diagnostic fee...), and that if I was not happy, then I would have to pay the diagnostic fee. I asked him several times to please just give me my phone back so I can leave, and he would not-- threatening to charge me a diagnostic fee or to tell him that I was happy with his service. I didnt want to get the police involved because he was piratically holding my phone hostage, so I told him I was happy to get my phone back. If youre the owner and you are reading this-- We both know you lied to me several times throughout the transaction. This holding peoples property hostage until they say they are happy with your service does not seem like a "genius" thing to do.. It seems shady.
MI
mitchell mellinkoff
This place sucks. They told me one price when I dropped off my phone to get the screen repaired and I ended up paying 20 bucks more because "the galaxy s5 uses different glue on the screen". Also when he handed me back my phone I turned my screen on and it started pressing all kinds of buttons on my screen without me touching the screen. He got it to stop temporarily some how but my touchscreen has never been the same since. Some times my screen wont react to my touch and I have to shut the screen off and turn it back on to get it to work. Furthermore, the next day I noticed there was a scratch or Crack under the screen, so I called them back, and the guy I spoke with started yelling at me, saying that they told me sometimes the LCD gets scratched when the glass is replaced, I couldnt believe his attitude towards me, so I just hung up, and just gave up on the place. Then two weeks later I pulled my phone out of my pocket to find that my screen cracked some how, just walking from my house to my car, I looked a little closer and it seems the new glass was not glued on correctly so there was space between the glass and the LCD which made it more vulnerabe. Lastly their shop smelled like Marijuana when I was in there. Very unprofessional and not family friendly, or friendly at all for that matter. Horrible customer service and production. I would have been better off keeping my phone the way it was before I brought it in there. I could have saved myself a headache and $120. So the 5 star review I originally posted, for the $10 discount, is off of here now
GA
Gabriela Kruse
STAY AWAY FROM THIS PLACE! I came here to get my broken iPhone screen fixed. I got a quote for $80 which made me super happy. 9 days later i reached for my phone in my purse and it came out almost in two pieces. The screen came totally off. Ive never seen such thing so I immediately went back to the repair shop. The owner Brandon was arguing with me for the first 15 minutes how all this is my fault and what could i have possibly done so that the screen came completely off. He just wouldnt admit that the work he did was poor. I had to head back to work so I left my phone there to get if fixed again. He said they only give warranty on labor not the parts which i think is hilarious because obviously this is just a really bad job. Anyways, few hours later I came to pick up my phone. They charged me $90 this time because i bought an extra tempered glass to protect the new screen. I was not very happy but what could I do. Now the best part - its 5 days later and the screen is coming off again in 3 corners. I emailed them right away and he told me to stop by any day after 10am. I was standing in front of the shop today from 10am till 10.15am - the OPEN sign was on but the door was still locked and they wouldnt answer the phone. Good job guys, i really wonder how you stay in business doing such an awful job and argue with your customers. So far I spent $170 for nothing. Again, stay away from these people. They will just rip you off and you will end up going somewhere else to get your device fixed. Save your money, time and energy.
MI
Michael Schroff
I cracked the glass on my Samsung Galaxy S5, so I called around to a few repair shops in the Newport/Costa Mesa/Irvine area, and fortunately found Android Genius. Not only where they close by, but they were the most reasonable, honest and efficient at repairing my phone. Vance and Chris were great, and I immediately got the sense that they knew what they were talking about, when it came to probability of success, the possibility of a more complicated repair and the most likely final bill. They took care of me right away, giving me a very accurate quote and estimated time of repair. My repair needed a little extra work and an additional part that needed to be delivered, but they handled it with minimal delay, and I still got my phone back in the same day. I was very happy with the outcome, and I highly recommend Android Genius. (Note: I saw the bad review posted below, but I did not experience anything like that, and Vance was extremely conscientious of his work and the quality of service)
RO
Roger Martinez
The store was really disorganized, and I was really disappointed with the service I received. I went in for a cracked screen on my iPhone 6, and they somehow broke the Home button and the touchID fingerprint scanner. The flimsy screen they put on there broke within 48 hours after they refused to honor any kind of warranty. I should have known not to take it there when the tech couldnt remember the conversation I had with him an hour before arriving and had red eyes straight from a Cheech and Chong movie every time I went in. They dont actually carry any screens in stock, so you have to call ahead to order one. The 2nd time I went in to repair the bad screen they had put in, I had called ahead to order a screen and they had sold it despite my confirmation that I was heading there in less than an hour. These guys are definitely not familiar with iPhones.