T-Mobile

Category:	Cell Phone Store
Address:	299 E 17th St a, Costa Mesa, CA 92627, USA
Phone:	+1 949-646-1934
Site:	t-mobile.com
Rating:	4.1
Working:	9:30AM–8:30PM 9:30AM–8:30PM 9:30AM–8:30PM 9:30AM–8:30PM 9:30AM–8:30PM 10AM–8PM 11AM–7PM

Location

Photos 16

Reviews 27

Christopher Fant

Had password issues, rep wiped phone and then reset Google password, locking me out and as a result refers me to a cell phone repair shop down the street. Do you know what happens when you reset the Google password? The rep didnt either and to get me out of her hair she refers an android software issue to a cell phone repair shop that wants $120 to resolve. The answer was simple, you have to wait 24 hours to sign back in as a security measure by Google. This is free, just costs you time and a headache. For no reason should that rep refer this issue to a outside mobile repair shop for an issue she created because she was outside the knowledge cause and effect. Bad business and a bad brand ambassador for T-Mobile.

Sukhraj Beasla

Its kinda rare to find a cell phone store location that I like and Ive been to almost all of them. Ive been here twice and each time it was quick and painless. This location is small but the staff seem to know what theyre doing, are responsive, quick, and get you going without any hassles, unnecessary talk of upgrades, etc. My last visit was the fastest ever - 10 minutes at the most. Wow. I came in, told them what I wanted, they started the process, we talked shop for a bit, and voila! All was done and handled and the price point was good too. Couldnt be happier.

David Miller

The worst cell phone carrier I have ever been with. No service any where I go. Got suckered in by Dianne and her lack of knowing the process of switching over from another carrier. Told us we could keep our devices and still qualify for the reimbursement program. That wasnt right. Called her on it and their solution was to spend more money. Had to pay my other carrier $700 out of my pocket because of her mess up. Now it will cost me another $1,500 to leave....its worth it.

ananda barragan

Employees are eager to help young people they think they can sell to but when it comes to seniors they have no respect if they think they are not going to make a sale they become rude my mother went in she wasnt understanding what the sales person was trying to sell her she called me wanted me to talk to the sales man he refused to talk to me and gave my 70 year old mother a really bad attitude i cancelled her phone and switched companys

Tod Overton

The staff are impressively knowledgeable and genuinely interested in helping their customers. They like working for T-Mobile and know their products well. This location is a little small but convenient if you are in the area. If they dont have the phone youre looking for here they will find it at another location.

Susie Lage

I always go to this T-mobile for service changes/adjustments. Since it is small, it is never too busy, and all the staff usually know what they are talking about. This store does not, however, have a huge selection of phones.

Martha Jimenez

I agree Louis did a great job and helped me out with everything. I would highly recommend everyone come here if your in the area. I live in fv and drive all the way over to this location because of the great customer service.

A Private User

louis p, helped me pick out my new phone and showed me how to use my new phone. he made the process very easy. I would recommend anyone to go see Louis, he is extremely knowledgeable and friendly.

Erick Peyton

They were great! I was worried because I had a lot to do, 3 new phones and one cancelled line but they took care of everything in a timely manner. Thank you for your help.

Kathy Hillman

I went to t-mobile on 17th street in costa mesa. David helped me with my phone. I would recommend my friends to go and see him. He had a lot of patience with me.

Albert Baloiu

The people here tend to be very helpful and attentive to your needs. Ive gone here for most of my plan needs because of convenience and service.

Trina Macias

Best people work here honest helpful and they actually care about there customers unlike many of the other stores I have been to.

nicholas b

Not bad, not great. Pretty much as expected from a cell phone carrier (10 minute wait before you talk to an employee)

Joel Poindexter

Fair price and consistent coverage. Also I got free socks from this location on T-Mobile Tuesday. Free socks!

Maria Magana

Great customer service the employees are great they all seemed to care about the customer. Fast service

Jacy Armbruster

They totally helped us out even though we were changing to a different carrier. They were great