AT&T

AT&T, 17675 Harvard Ave b, Irvine, CA 92614, USA,

Category:	Cell Phone Store
Address:	17675 Harvard Ave b, Irvine, CA 92614, USA
Phone:	+1 949-622-8240
Site:	att.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 10AM–7PM

Location

Photos 6

Reviews 8

Michael Pokorny

If it was up to me I wouldnt even give it a one star review. They blaintly lie to your face and over the phone as well as promise you one thing about your contract and then change it without notifying you about what changed especially the pricing. The store manager Nicole will basically say its her way or the highway all the while trying to lie through her teeth and then blame you the customer for it. Another associate Jodie attempted to assist my wife and I due to the fact that we werent able to have direct tv due to a tree in the way so we were told for compensation that uverse tv would be no extra charge and the internet speed would stay the same. Low and behold the pricing went from $95 to $115 and the internet speed went from 45mbps to 24mbps. My wife and I were never informed about these changes until I had to personally call in to ask about the tv and why I wasnt getting channels I was promised. As this issue progressed due to the lack of information they would release to me (not just from the store) but the fact they never once checked up on the situation and never nofityed me. I was told I was going to receive a call back from the store one two different occasions (I have been with at&t for about 10 days) and never heard a sound. As I brought this to Nicoles attention she said they were busy and she didnt want to call me back bc I was upset due to the fact that I have gotten 1 hour of sleep due to their. At first I was excited to be a customer with AT&T but now its just a burden.

Christopher Smith

Terrible, TERRIBLE service. Forgot the sales name, but he must have been new. I broke my phone and needed to get a new one. I was using a backup phone in the meantime. The sales rep told me I was not authorized to upgrade my phone because I was not an "authorized user" and I didnt know the account password. I was told to either get authorized on the account or find out the password and we could move forwards. The account user was not accessible at the time and so I had to wait a day. I got the account password and went back. Having the password and all applicable security measures I thought I was good to go but was told by the same rep that I had to be an authorized account user. I had the account password, a backup phone with the phone number on the account, all security measures needed and my drivers license to identify who I was. I wasnt going to make any changes to the account, just getting a new phone...simple procedure. Told me to get authorized. Went to another store and had no problems. He also continually told me, during this whole 3 day process to three separate store trips, to go home and I could do everything online... If I can do it online, why wouldnt I be able to do it in the store? Im in the store for a reason... NEVER RETURNING TO THIS LOCATION BECAUSE THEY DONT WANT TO HELP AND THEY JUST WANT YOU TO GO HOME AND DO IT ONLINE. Dont waste your time.

A Private User

I go into this store looking to purchase an iphone. After I give him my information, the employee DROPS it on the floor, and if that wasnt bad enough, he Rudely insisted on me to purchase the phone Even after I refused it to. I decide to upgrade my account at another store and by the time I get there...my account is..conveniently..suspended. I was unnecessarily without service an entire day. I eventually get my account unsuspended but then cannot purchase the iphone at the discounted rate because the employee at this store had my new account processed with the iphone that was dropped WITHOUT my authorization...behind my back. I now am using my old phone while paying for a new line. These incompetent individuals were specifically Nick Morris (assistant manager) and Nate (Sale Rep).. for identification.. they are fairly big guys. Overall, do NOT go to this store if you dont have. Within this same day, there were 2 other customers I noticed also complaining to these Reps. Be forewarned.

Tomer Emmar

I called AT&T to see if its possible to pay the Early Termination Fee in store and they said yes and the balance is $105 because we are almost through with the contract. I told my sister to go the store to pay the ETF so I can unlock her phone but one of the associates AND the Assistant Manager lied to her saying its not possible to pay the ETF in store. In addition, they also claimed the ETF was $150 instead of $105. I was convinced I passed my sister the correct information after thorough research but decided to double check so I contacted AT&T to find out that the sales associate and the assistant manager who backed him up actually did lie. See attached screenshot from Twitter. Im happy to have moved my entire family plan to T-Mobile. From $340/month at AT&T to $180/month at T-Mobile, Im saving my family approximately $2,500 a year for the SAME SERVICE.

Jarrod H

Bait and switch.... Plain and simple. Went in to do a phone upgrade . Knew the phone we wanted . Salesperson was helping us saying the phone we chose was their best deal they currently had for the price etc etc. He got the phone from the back and was scanning it in etc and then had to go talk to someone else because it was ringing up more expensive. Apparently the prices changed 2 days ago and they didnt update prices in the store and he wanted to charge me more..... He went back to talk to his manager a couple times to no avail. He apologized multiple times and recognized it wasnt right but ultimately nothing he could do. Called customer care and they agreed it was bait and switch and recommended calling the office of the president which will be our next move.

Richard Estrada

Customer service terrible. I paid using the kiosk, but when I called CS to confirm payment they couldnt find it. They said it could take up to 72 hours. Meanwhile they disconnected my wireless service because it didnt post. I called att customer service several times, even got cut off during a transfer. All the reps (Michelle, Erika, Harvey, Martin, Lorie) promised they would help, offered discounts and in the end nothing was remedied. While this may not be a sole review of this store, att csr phone operators should be a reflection of att in general. p.s. parking is terrible at lunch time because of Starbucks in the same lot.

Kent Madsen

Not good. I took my iPhone 5 here because it wasnt connecting to the LTE network even though Irvine had had LTE service for several months. I was told that my IPhone 5 had a problem, and I would have to contact Apple. I had to schedule a Genius Bar appointment at the Fashion Island Apple store to address my supposed phone problem. When I got there, it turned out my iPhone 5 was fine. AT&T simply had not provisioned it properly to access the LTE network. Thanks again for the incorrect information and wasting my time AT&T!

Paul Mehta

The salesman tried to cheat me every easy he could by hiding the fees for the free iPad they wanted to give me. Turns out, I was cheating myself by signing up with AT&T. Save yourself a world of trouble, hidden fees, and condescending customer service. Apparently they can add whatever they want to your bill without your consent, as long as they can it an administration fee. I switched to Google Fi, and I own my soul again.