Verizon

Category:	Cell Phone Store
Address:	2981 Michelson Dr a, Irvine, CA 92612, USA
Phone:	+1 949-756-3515
Site:	verizonwireless.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 14

Reviews 4

Julio Diaz

If their was a zero star I would put that instead of one star. January 14, 2017. It was in October 17, 2016 that I decided to "upgrade" to a new cell phone provider. Why?? Well I had been with sprint for over 4 years and wanted to upgrade with the Service everyone claims Verizon has. I decided to terminate my lease with sprint to open two lines with Verizon. (BIGGEST MISTAKE). On October 17, 2016, I went to this store location, and was greeted and everything seemed great. I mean I was opening two lines and not returning anything or complaining about anything. Well it all went smooth, I didnt even get upset after realizing all my memory on my I-cloud was deleted and had lost all the pictures and only memories I had from my grandpa who had passed away recently. During this purchased, I traded in one phone. It was an I-phone 6, color gray with a 16 GB memory. The person who helped me advice me that it would be better for me to trade it in and that they would give me 300 dollars for it and the money would have been deducted on my monthly billing. I agree and thought it was a great idea. I explained to her how sometimes it was difficult when getting a good service connection at work and home. I work in Tustin and live in Irvine across from this store location. I opened one line for myself and another line for my mother who had metro PCS, which was great for her with the service. However, I thought it would be nice to surprise her and give her and early gift, surprisingly it only upset her, after noticing how bad the signal was. It was awful. After I notice the service wasnt what I expected (literary the same day) I decided to go back to the store and explain the problem to see what they could possibly do. Well they didnt help me at all, they put a ticket in and after that the tech never contacted me to explain what had happen. I was left wondering and thinking that I was being ignored. I went back to the store after I spoke to customer service and I asked for a signal booster, but they couldnt give it to me because they had to contact someone else to get the approval. It got to the point where I was just being ignored at the store. The day I decided to return my two phone lines and cancel my lease was probably the worst. I walk in the store with my bag from Verizon with the phones inside and did not get anyones help, it wasnt busy at all. Some employees were just sitting down on the computer or standing up looking at their little tablets. After waiting for almost 40 minutes and after seeing how they were helping other people that were just coming in my friend decided to get up and ask for help and not even then did they help me right away, they wanted to put me on a list and wait more. So at that time we were completely irritated and upset. I had to pay my restocking fees for the two phones and was told I would be getting a refund of 300 dollars from the trade in I did, and today marks about 3 months and havent receive anything. I have been calling customer service and even talking to the store manager and havent been helped at all. It was on Saturday 7 2017 that I spoke with customer service and went to the store and spoke with the manager Katie, she said the trade in department were suppose to mail me a check and that she wasnt sure why they didnt help me with that. Point is she hasnt reach out to me, she asked me to call her on Tuesday 10, and so I did and only to hear from an employee that she wasnt working, I asked the employee for the district managers number or email to contact them and he refuse as well as Katie did. This has been the worst customer service and experience Ive ever had, who would of known that by trying to get a better service was all going to turn this way. I didnt want to get to this point of writing a review, but I feel like anyone who is looking into switching to Verizon should know of their customer service.

A Private User

I was having some problems with my phone charger, so I happened to drop by the store today. One of the employees said that hed change my phone charger for me WITH NOT CHARGE if I brought it too him right away. So, I went all the way back home and took my charger there. However when I got to the store I couldnt find the employee Id been with before, so after waiting a couple of mins, I was just taken to ANOTHER employee. This other employee checked my charger 2 times, and said it was working fine. However, I explained to him how at home I had been having trouble with it, and Id even plugged the charger into different places to check!AND THAT there was no problem with our house because all the other electronics worked, EXCEPT THE CHARGER. So I explained to him how the employee I first talked to with said, if I went home and came back with the charger right away, he would just change it for me with no charge. However, he kept saying he couldnt do because he couldnt see any problems with it. THEN finally the employee Id first talked with finally came back from his break and said he couldnt change it for me because there werent any problems with it. BUT HE CLEARLY SAID BEFORE that if I brought my charger with me, hed just exchange it for a new one. HE NEVER MENTIONED that hed check it or anything, he said hed just change it for me. (its a pretty long story, but i think Ill just skip to the end) IN THE END, the 2nd employee I met at the store came to me with a new charger and SLAMMED it onto the counter. He seemed pretty mad which made me really uncomfortable. The manager had to come and handle things out. I dont think Ill ever go back to this verizon wireless store again. The employees Id meet were very disrespectful, except for the manager. Id been here before and had great customer service, but after today, it changed my whole opinion about this place.

A Private User

The staff at this location fails to follow through with customer requested changes to the wireless account, fails to confirm that ordered changes have been made, and refused to reverse charges billed for services not ordered by the customer. This practice has continued from approximately June, 2010 through August 27, 2010. Staff at this store misrepresents what they say they will do for the customer and fails to follow customer orders for changes to services that result in lowering a customers bill. In contrast, where the request for service changes will result in higher Verizon Wireless charges, the staff readily makes the changes. To compound the matter, Staff prints a voluminous, boilerplate receipt filled with disclaimers about the scope of the requested changes that is self-serving and calculated to confuse whether the changes have been implemented. At this store the traditional business doctrine of Caveat Emptor is practiced with vigor. Beware!

Matthew B.

When I walked in, I was greeted quickly and I was informed that there were a couple of customers in front of me, and that it would take about 15 minutes before someone would be available to assist me. They took my information, and left me free to browse unmolested (which is what I wanted to do anyway). When I did have a quick question, the greeter was happy to provide me an answer. I cannot rate the service higher because after 15 minutes I had finished my browsing and still hadnt been called for my turn. They need more people on the floor to serve customers visiting on their lunch hour. The store was neat and clean, and all of the devices I wanted to browse were functioning and available to try out. Overall, I would give them a thumbs up, but would recommend not going over the lunch hour if you are pressed for time at all.