W C Sanderson Ford

Category:	Ford Dealer
Address:	453 Healdsburg Ave, Healdsburg, CA 95448, USA
Phone:	+1 707-433-3318
Site:	wcsandersonford.com
Rating:	3.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–4PM Closed

Location

Photos 8

Reviews 5

Chase Heibel

If I could give this Service Center a lower star rating I would. Immediately after my warranty period expired but while still under a service contract I brought my 2012 Edge to this dealership for routine maintenance. I was told once the service was completed that my power steering line was leaking and would need to be replaced. They didnt have the parts and it would take a few weeks to get on the schedule. The estimate was $500. I was skeptical that there really was an issue as there was no indication (in liquid level or performance) that anything was wrong. When I had it serviced again at the original dealership (Towne Ford- Have never had an issue) they confirmed there was no issue. WC sent me a customer review survey and needless to say I gave them a negative review but outside that did not give any other reviews. A few months later I decided to give them another shot as they were conveniently located. Maybe it was a bad diagnosis, who knows. I needed an extended warranty repair done on my vehicle. I asked if they had the part in stock or if it was something that is readily available, Cheryl couldnt answer but we set up the appointment anyway and she indicated a Tim would be calling me. Tim then called me and indicated that because I had given them a bad review he didnt want to service my vehicle. He then went on to lecture about how long he has been in business and how highly rated his service center is. Well, if you run off anyone who ever gives you a bad review (privately on their own survey) its not hard to believe how they keep their high rating. They sure love to fill my mailbox with unsolicited mail every week despite not wanting my business. I called the other local dealership (Hansel) and was able to quickly and easily set up an appointment, they told me how long it would take (same day and yes they had the parts), and walk me through what I was experiencing with the vehicle to confirm if the problem I was having was covered by the extended warranty. I also called Ford CS to make a complaint. Well see what happens with that. In short: Poor customer service, limited parts inventory, and untrustworthy service.

Gary Vuchinich

If you are buying a Ford and want personalized service without the high pressure stuff big dealers throw at you then head for this little small town dealership. Been in business forever.. You do not need your Costco membership to get a great deal on a car or truck..Great Service shop.. No frills waiting room but a great place to get your car or truck services while you roam the streets of Healdsburg

Kevin Archer

I have dealt with sanderson Ford many years and have purchased new and used vehicles from them. Always treated very friendly and welcomed.They went out of way for warranty and non warranty issues .They covered a few things under warranty that I had taken in to get fixed and they could have billed me. Found out when picked up vehicle Ford had problem with and was willing to warranty.

Larry Skachenko

Good people in parts. I have had good experience with sales. However the most recent sales experience was not productive. I walked out because of post surgery back pain. Mr. Sanderson didnt seem to care about me setting for long periods causing me great discomfort.

Jeffrey Brisbois

Great service