McConnell Chevrolet

Category:	Used Car Dealer
Address:	1395 Healdsburg Ave, Healdsburg, CA 95448, USA
Phone:	+1 877-891-1287
Site:	mcconnellchevy.com
Rating:	3.8
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–6PM 10AM–5PM

Location

Photos 89

Reviews 7

Vanessa Jellison

Do not go to McConnell. Save yourself the hassle, their service department has the worst customer service Ive ever experienced. Took my car to get a headlight repaired 2 weeks ago. Yesterday I had a coworker tell me I was driving with no headlights on, sure enough my headlights are both out. I tried calling to tell them about it. My first phone call was a lady telling me they could get me an appointment in 2 days. So I am supposed to drive to work (at 5am) with no headlights and drive with my two young children in the car with no headlights for 2 1/2 days. I told her they needed to take care of it sooner., she said I could bring it by today but she didnt know if it would get worked on. So I told her I need a loaner then because I cant just drop my car off and have nothing for transportation. She says she will have me talk to Jose, the service manager, about it. She comes back on the line saying he is with a customer and will call me back shortly. I have them 2 hours and called back, I was then transferred to his voicemail where I left him a message and still have not got a call back 8 hrs later. Ive tried calling 2 more times just to get transferred to a recording that says the person I am trying to reach is unavailable and to hold for options, I hold and the theres another recording that says the extension doesnt exist. Beyond frustrated with this place. Do not expect any kind of help from them. Take your business elsewhere.

Jon Kimel

My camper is being worked on they already quoted me a price for double the labor that the book calls for not excited they told me 4 hrs and theyll start at after lunch Im surprising them in the morning to see what works actually been done Im not going to be surprised if none at all I walked by a few times never seen my hood up or anyone working on it . I Christ when asked about switching from my old amp based system to a newer volt system because I dont want to run into the same problem and the technician thought that meant putting a voltmeter in ! what a schmuck ! Its a 78 dodge. 440 its dodges flagship engine !!!! Dodge should be embarrassed for these guys they figured out how to fix the problem almost half a century ago ! The power wire for my ignition burned up you replace the pickup on the distributor because thats where the initial failure happened , the brain because its old as dirt and the wire because it burned And test for continuity its not rocket science Im a certified ICAR auto collision repair expert you guys arent the only people with Mitchell on demand I know how to use quoting software too its a glorified tune up ! stop scratching your heads and get to work !

Melissa Thatcher

This is THE WORST service center I have ever dealt with. IF you happen to get someone to answer the phone, count yourself lucky! But dont get too excited. Theyll transfer you to someone who wont answer their phone . . . no matter how many messages or texts you send. Then youll repeat the process . . . over and over and over and NO ONE will care. Last week I took my car in to have it serviced, and after an entire day without a car I CALLED THEM to ask when I could come pick it up. They told me that they hadnt done any work to it because they needed to order some new parts. So the car sat there . . . ALL DAY. . . . and no one let me know that I could have come and got it, saving me an entire day without a car. Today I dropped the car off again (parts came in) after explicitly detailing on the phone how Id need a service car for the day. Guess what?! No one made note of that detail. No car again. Ive called probably 15 times today and NOT ONCE have I gotten a phone call back, or been transferred to someone who answers the phone. Voicemail after voicemail and ZERO customer service. AVOID THIS PLACE. YOU DO NOT WANT TO DEAL WITH THEM.

Kristie Rikke

Sunroof!!! We saw the sunroof on an internet picture. We telephoned and Daniella (sp?) sent us email directions. We arrived and were immediately greeted by Roberto and Eric. We sat inside and visited on the couch. Talked of travels and such. Saw the car. Quick test drive. Filled out an online names and numbers form. Got on the wifi and sent info from the car buying service/finance department. We compared notes on our experiences with USAA. Then visited with compliance. They delivered the car and we got back on the road. Messrs Sierra, Prothro, and Kosta are true men of service. Being in the service is rewarding. These men made our day and now our next decade of service is a path that is assured decent and reliable transportation. My dear father often said, "Food, clothing, transportation, shelter and medicine." These are important basics that all should know how to access. The men and women of McConnell CDJR have earned a good and decent reputation. Years ago our dad purchased a 1972 C-10 and we have fond memories of visiting McConnell in Costa Mesa just down the road from FEDCO. Bless you all. Smiles, Robert & Kristie.

A Private User

Many Thanks to Grant and Cindy for making my experience at McConnell Chevrolet in Healdsburg a friendly, efficient and easy experience! I am now driving the Jeep of my dreams because of your courteous ability to do your job! Because of the ease of purchasing my new Jeep I would highly recommend McConnell Chevrolet in Healdsburg. Grant and Cindy both did a superlative job in assisting my purchase. "Thank you", Grant for your fast efficient work. "Thank you", Cindy for taking me through the paperwork with ease and concern. I am enjoying driving my "Dream Jeep", and am looking forward to the freedom it will bring me!! Sincerely, K.Moore

A Private User

I was referred to McConnell from friends who had told me about their experience buying a car from the dealership, so I was I had high expectations upon arrival. To say the least, the dealership exceeded my expectations. From sales to finance, each and every employee I met greeted me with a kind smile and helpful attitude. Ill admit, I was a bit worried about some cheesy, shady car salesman trying to pull a fast one on me, but Mr. Brant seemed as honest as they come. And being a Yankees fan, he and I had lots to talk about! My daughter turns 16 this year, so you can bet I plan on coming back to pick her a winner. Thank you McConnell!

Mark Hernandez

I wish i could give them zero stars. My experience is has neen terrible. I called amd made an appointment to get my car serviced. I live in Geyserville.. well i show up and they tell me there is no appointment. So i drive all the way to platinum in santa rosa for all my needs. The second bad experience with them was i had an issue with the paint on my new car.. well jose straight up the woman who brought it in for. Me she was wrong and its their problem and that i need to pay to get it fixed... well gueee what... platinum worked with gm and said. Yes its a warranty issue and had it fixed