Costco Wholesale

Category:	Warehouse store
Address:	5101 Business Center Dr, Fairfield, CA 94534, USA
Phone:	+1 707-864-3816
Site:	costco.com
Rating:	4.3
Working:	10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 9:30AM–6PM 10AM–6PM

Location

Photos 100

Reviews 22

cassie stella

Store was great but once I got to the checkout lane I had a 1 pomegranate in my basket instead of the 6 pack of pomegranates because this was my first time a Costco I didnt know you had to buy all 6. The cashier Rachel C and a young man who was helping her with the line started laughing and then she looked at me and rolled her eyes and with the nastiest attitude while smirking was like "you cant just get one you have to buy the box this is Costco not Safeway everything is bulk" then rolled her eyes again. She was the worst cashier I have ever had ring me up anywhere. She just seemed unhappy to be there and just rude about anything I said and acted like I was the stupidest person ever. I expected the service to be better then Walmart stores since you have to pay to be a member, I guess not. Its actually worse. Im highly disappointed in my first experience here.

Maurice Solis

The stars because it is Costco and the selection is great...however...the checkers have no personalities and would rather find out who slept with who and where the party is going to be at. The people that place the items in boxes and/or carts have no clue how not to put 12lbs of meat on an 18pk of eggs. Or not to place meat products under clothing etc. The rather concentrate on the conversation they are having with the cashier. No one is trained well here and that shows how great the management is. They really need to let go of all the useless people who are just collecting a paycheck, and hire those who care enough to do the job they were hired to do. Maybe take a class in customer service and in ethics. Costcos are getting worse everywhere...not just here

Carla Nelson

Buisness Center Costco. I was the only customer in the photo dept. Yet I had to ask the man behind the counter for help. He acted put out but gave me the power connector for my phone and pointed at a display screen. Since I am not tech savvy, I asked again for help. He seemed perturbed and asked if I had the Costco app. I thought I did but couldnt locate it on my phone at which time he said he could not help me. Funny thing is a few days prior a lovely woman working behind the counter walked me through every step and I got my prints. I ended up walking away without help and without my prints. He was absolutely useless and makes me think I should be going elsewhere for my photo needs.

Pale Rider

Got a TV back when they had the old return policy. Thing broke down after about 5 years and sat in my garage for a few years. My nephew who worked for COSTCO at the time told me to return it. Took it back 2 years ago and manager told me TVs dont last forever. I told him that is not what their old return policy said. After searching my account history they found my purchase of that $2600 paper weight. So he escorted me to the TVs and said pick one. How great is that. Got a new TV and only paid the hazard disposal fee of about $12 for my POS TV. They do honor their return policy. Got my nephew a case of beer for that one.

debbie tam

We went to Costco today and our checker Miriam did not seem happy to be there and it showed. She threw our scanned items on counter and had a scowl on her face. I dont need a chirpy checker but dont appreciate a curmudgeon person who works in customer service. This is our regular Costco and our experiences has always been excellent up until today. This Costco is losing stars.

Toby T

Nice Costco I like it but I noticed that different Costcos in different areas have completely different things I mean one or Richmond has all the good organic stuff no one in Vallejo kind of has a lot of organic stuff this one over here has some organic stuff in the one in Vacaville is better than the one in Cordelia but Costcos Costco theyre all good

Aaron Barkl

Saw an employee at the entry door make a scene with someone because of their service dog. They were denied entry. Overall the staff seemed pretty rude. Weve stopped there a dozen times over the years while traveling. The store is clean, services consistent with Costco. They have a gas station. The customer service really needs a positive boost.

Deana Eden

On one of the hottest days, we still managed a quick shopping trip, try a few new samples and get out the door in less than an hour due to many lanes being open! Great staff! Thank u to the nicest guys who provided carry out service (all u have to do is ask upon exit) for my elderly mom!

Aarón J García

Costco is Costco; nothing else be said. Customer service here has been failing over the years--I go out of my way to the Vacaville location and sometimes stop here when Im passing through Green Valley/Cordelia. There used to be great staff here but something must have changed.

unkown gamer

Had a great experience store was slow today which is unusual got everything I needed friendly help and a great polish dog did not have a receipt to return my battery cores no problem they help me through it and I was able to return them I love Mama Kirkland

Jose Rodriguez

If only some of the employees treated their customers better, I would appreciate the store more. The place is clean, almost fully organized, and the samples are awesome. Seriously, the cashiers and those who are newly hired really need a personality check.

mike robb

They do not refund if your not satisfied like they state.We bought a case of wine that was undrinkable. The rude manager told us no refund and to take it away. Right! Safeway and others refund if wine has gone bad. signed Member no More

James Dryden

It takes an act of God for anyone to answer the Phone! Have some pride for crying out loud! Laziness like this should not be tolerated in such a competitive Job market. I am a paying customer and would like to be treated better.

MALLORY AMANDA

My husband and I go to Costco every Sunday. Its part of our rountine. We love seeing our usual cashiers and them even remembering who we are. This location is great for online ordering, returns, holiday cards, pharmacy, etc.

Ernesto Zamora

Me encanta visitar a COSTCO Porque tiene buenos precios y fácil de acompras...

Linda Byas-Barnett

I love Green Valley Costco. I started shopping almost 20 years ago, and they have employees whove been there just as long. Staff is always courteous and willing to assist in any way

Bacioni Gregorio

Rather large bag of Organic greens mix for smoothies for $5. Along with the fresh berries and organic bananas... made it worth the trip.

Laurie Savage

I can get in, find what I want, and get out quickly even when it busy. Help is always available from friendly workers.

Rachel Spratford

I love it because I can shop for hours and not get bored and they have everything! Plus they have a huge parking lot.

Jeff U

Clean store, great parking lot and the best thing about this store is a fantastic selection of wine beer and booze!

Ed Mcmurphy

There is the Best! Theyre Union people they take care of business ever day! Youre not at Walmart anymore people

Christopher Larsen

Slightly smaller than the Richmond Costco (no pizza at the food court), but the lines are much shorter.