Category: | Building Materials Store |
Address: | 2449 Bates Ave, Concord, CA 94520, USA |
Phone: | +1 925-887-9500 |
Site: | thebrickyard.com |
Rating: | 3.9 |
Working: | 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 8AM–3PM 10AM–3PM |
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James Oneal
I bought bricks for a wall and pavers for a patio and stairs. the pavers for the stairs came broken when delivered. Many of the pavers had chipped corners and the face of the pavers were flacking. I walked into the brickyard office to complain and have them take the 1,000 pavers back. I wanted to order a different kind of pavers since these ones looked to be badly made. As I was talking with the sales manager, a female employee kept butting into our conversation and kept repeating what the sales manager was saying. She was rude and caused my already bad situation worse. Now I have to wait for a rep to come out to my hoiuse to inspect the pavers to determine if they will take them back without a 25% restocking fee. This was a very frustrating experience and the female employee there made the situation even worse
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Rochelle Nelson
Rude drivers coming into our quiet neighborhood that doesnt allow semis...yelling and being loud. I work nights and unable to sleep. I call the office and they tell me that the neighbor instructed him to ignore " no semi " signs and do it anyway. I asked him if its normal procedure to ignore the law he said yes. If I went into anyones neighborhood in the middle of the night and disrespected the laws I would be arrested. Not to mention its RUDE!!!!! There is a street that allows semis a block away too but they refuse to move...terrible company and they were mean and rude to me on the phone!!!! Laws are laws for a reason!!! You are not above them!!!
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Karen Draper
Good selections nice displays to see what building materials will look like. Delivery did an excellent job of placing materials where I needed them. Had one error on delivery. Miscommunication- not their fault nor ours. They quickly corrected the error with no extra charge. Staff knowledgeable and answered questions well. Would recommend them to others and I would be a repeat customer.
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Susan Kingsley
I cant think of another place that is as helpful as these people. Men driving forklifts out in the yard will stop without being asked, answer questions, explain materials and take you to multiple areas to show different installation methods. Excellent selection. Highly recommend for selection, service and attitude.
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A Private User
I am Big on customer service. I have looked in the area and was very please with how helpful they were. They did not have what I needed but pointed me in the right direction to another close location. That is service. And thank you.
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A Private User
They have a display garden where I can see the pavers in real light.
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Richard Perkins
Very helpful and a great selection. Prices are fair