Category: | Warehouse store |
Address: | 1130 Broadway, Chula Vista, CA 91911, USA |
Phone: | +1 619-205-1501 |
Site: | costco.com |
Rating: | 4.2 |
Working: | 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 9:30AM–6PM 10AM–6PM |
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Joe W
I usually dont write reviews, but felt the need to share my extremely negative experience. Ive been coming to this costco since it used to be called price club(20+ years), and have generally had good experiences with this costco. Most of the staff are friendly and helpful. On 4/15 I went to the costco at around 1 oclock to get some basic groceries for the week. Today the lines werent as long as they usually are at this costco, so I think great this must be my lucky day. The new guy at the register was real nice and courteous. Then came the older bagger lady[no name tag worn(I wonder why?), she said her name was Paola when I asked] off to provide unnecessary judgement and horrible customer service. Im not sure about the policies on extra bags, but I had a few extra bags I was going to split the packages of chicken I bought into portions for storage. She starts taking them apart bagging all my unnecessary items with them. Paola: You dont need these bags. Me: Id like to keep those. Paola: these are for the customers. Me: Am I not a customer? Paola: customers who bought meat. Me: Isnt that pack of chicken considered meat? Ignores me and continues to take the two extra bags I had and separates them into single bags and tells me shell use them for the other customers Me: I tell her Im not sure other customers would even like to use bags that seemed used already because she opened them. Paola: continues to ignore me and keeps doing what shes doing. I asked her for her name before I left, because she wasnt wearing a name tag. If I wasnt in a rush I would have asked to speak with the manager and if they stood behind that kind of customer service/unprofessionalism then Id gladly take my business elsewhere. This lady should be nowhere near customer service, she cant even handle bagging on a slow day.
CA
Carlosrotmel Balanzar
I cannot put into words how angry I feel! And how small and powerless I felt in front of my 5 children when cosco employees screamed at my two oldest kids that they where CLOSED and that we couldnt grabe a rotisserie chicken.....when we could clearly see there where more than enough steps behind the employee....HE then told us to just ask the cashier and that they would bring it to us....long story short they all lied and said there was NO MORE! ABEL THE STORE MGR APOLOGIZED AND SAID TO COME BACK TOMORROW FOR A FREE CHICKEN......UGH! RIDICULOUS....JUST BECAUSE THEY WANT TO LEAVE EARLY THEY RUSH U THROUGH THE STORE AND ON TOP OF IT LIE!!!!!!! I will go back tomorrow and make a written complaint for sure.
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Sandra Baumgardner
The clerk who waited on us in the tire store said by law he couldnt put two new tires on the front of our car and put the old front tires on back. We have done this many times on different cars. He also said if the tires he put on had a different speed rating, he would have to put on a full set.WeI read California codes 27450 through 27503 which addresses laws concerning tires in California. His homemade rules are not there. He should be selling used cars instead of tires. Costco just lost us for tire customers. Tip Baumgardner
NO
Noah 619
If you are looking to come to the food court....DONT!!!!! Its so mexican and TJ here. Whenever I come here I decide to give it one more chance and I always am disappointed. The staff always ends up forgetting something on my order forcing me to wait in a 15 minute line again just to tell them they forgot a non fat yogurt. Its ridiculous and there is always almost no ketchup or mustard for your hot dogs left. Maybe I go at the wrong times, not sure but its frustrating.
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Clare Hart
I agree about the parking. Its awful, but I never get gas there. The prices arent that much better. Not worth the wait. Yes, the staff is great; maybe the best of the local COSTCOs. I much prefer to go to the Market Street store. Parking is very good and the store is hardly ever as crowded. I dont know the staff there very well, but at the checkouts and the few times I have asked for help, they are friendly and direct me to the right place.
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Rafael Buelna
You get the level of service, quality and selection as any other Costco. The only thing that causes me grief are the crowds specifically on the weekends and the gas station long lines but that is expected as everybody wants to shop here. One possible reason this Costco is so crowded is its proximity to the border. A lot of people from Mexico shop and fill up their gas thanks here. Usually the Costco on Market st is less crowded
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chris hersh
Costco is the best. The prices are always at least competitive. The quality is good. I like them and would go here for those reasons alone. But on top of that, they take back my stuff and are great about it. I returned 4 things the last month, it was just a bad month haha. Anyway, I felt bad and said so, and the lady was totally great. Ill be sure to spend more money here, they take care of me, gotta appreciate that!
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Enrique Soto
Tiene muchos más y mejores productos que los Costco de este lado de la frontera, y aún con el tipo de cambio también más barato. Degustaciones casi todo el día de productos novedosos y muy ricos.
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Niquelle Wright
Its a Costco after all. No surprises here. The staff is really nice though. They are always packed and Sundays are crazy. The parking lot was always full but now they took some of the lot to add a second gas station. The lines are now super long for gas but I guess its a good deal. If they would improve the parking I would give it 4 stars!
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Lorena Iniguez
Exelente cuando quieres comprar a mayoreo y a buen precio, o puedes juntarte con tu hermana, amiga. Familiar, comprar y compartir gastos y asi ahorras.
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Barb Rice
Parking is horrible at both Chula Vista stores. Lines for checking out was long. They had several demos of food. Customers were frustrated and very discorteous, running into you. More store workers standing around than working. I guess management is trying to tell us they have enough customers they do not need any more business.
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Reb Inspired
Membership warehouse store, of course. Bulk purchases. Lots of cool items and samples around lunch and dinner that often convince people to buy the tasty food that they sampled. Theres a Costco Gas across the way and usually theres a line because its competitive pricing. If you need diesel, I believe that you can go to H St for that.
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yonathan PriGar
Siempre encuentro buenas cosas, hay gran cantidad de productos a buen precio, y todo el personal nos reciben con una agradable sonrisa
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Gabrielle Mead
Its so easy to forget what you came for, theres always something new. Theres necessary items in bulk or not. Wish for items. And, sometimes items you just want because. Love this place. Always check for sales especially on things you use most or would like as a specialty item
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Eliezer Aguilar
I always love going to Costco. The savings on gasoline alone pay for the membership (I drive a lot!). Yes, some people complain that its for big families, but it works for me. Everything they sell is of very decent to very good quality.
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Giovanni Guzman
Pasillos ordenados y limpios; la selección de productos es amplia. Ojo: sólo aceptan VISA, ni AMEX ni MC.