Pacific Auto Inc

Category:	Used Car Dealer
Address:	1495 Grass Valley Hwy, Auburn, CA 95603, USA
Phone:	+1 530-888-1515
Site:	pacificauto.net
Rating:	4.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 11:30AM–5PM

Location

Photos 21

Reviews 12

walkingeagle069

I have had my share of buying used cars over the last 30 years, and I was expecting the usual "Run Around" when I decided to drive up the hill from Sacramento to Auburn, CA.(my Home Town) to look at a Suzuki XLR-7 4x4. I drove the vehicle and I liked it enough that I purchased it the same day. There was an issue with the air conditioning, so the salesman (Bruce) wrote a repair order and I agreed to pick the vehicle up in a day. so.... when I returned to pick up the vehicle the air conditioning malfunctioned again, and Bruce apologized profusely and offered me a refund, which I declined because I really wanted the Suzuki. It was clear to me that Bruce had been very fair on the price we agreed upon, and he was willing to make expensive repairs (a new A/C pump and condenser filter had been installed) or whatever it took to accommodate me, which I appreciate very much. And the fact is that when it comes to buying or selling a used vehicle, There is no "crystal ball"... for the Dealer or the buyer. and sometimes it is the car dealer who must swallow hard and take a hit. And that is pretty much what happened when I returned to pick up the Suzuki. Bruce was not there at the time, but Nader was there and was absolutely up to date on the situation. and when we looked at the vehicle and discovered that there was another issue, Nader (who is very much like Bruce, an Honest and straight forward Gentleman...) apologized and again offered me a refund, but he was also very willing to work with me on the price of a really sweet Mitsubihi Endeavor that was on the lot and was quite a bit nicer than the Suzuki, and price wise would have previously been out of my reach.... I am really impressed at how well I was treated on this deal, and I am in love with my Mitsubishi. I seriously doubt they made much, if any money on my deal after the repairs to the other truck. especially considering what they knocked off of the price so that I could drive home in a very nice and much needed 4 wheel drive that I very VERY happy to be driving... NICE! Bruce and Nader are both honest and forthright, and they went well beyond just satisfying the committment they made for the sale of the original vehicle... they could have just refunded my money and walked away and we would have been Square... No Worries. But their main concern was that I was happy, and satisfied that they had lived up to the Reputation that they had built in the local community over the many years of conducting a solid Reputable Business over their 24 year history.... well all I can say is - BROTHER, AND HOW ! I want to say Thank you very much to Bruce and Nader, for selling me a great vehicle, and NOT leaving me with the feeling that I need a shower afterward... its pretty rare. ( just FYI, I re-posted this from my yelp review)

Thomas Moss

Words can not describe how well this dealership treats you as a customer. I recently purchased a pick-up from Pacific Auto and every step of the process was an absolutely enjoyable experience. Both Nader and Bruce are gentlemen. They are not just salesmen, they are extremely kind and very easy to deal with. I made a deal with Nader over the phone, because I live an hour and a half from Auburn. My local dealer was given me a run around and I am so glad I found these guys online! I also experienced how they stand behind their vehicles. My pick-up had a small issue mechanically within the first month of ownership, and Pacific Auto handled the issue professionally with no questions. As I said in the very first sentence .... words can not describe how good this dealership is at customer service. So, all I have left to tell you is to give them a try and experience the joy for yourself!

Andrea Ramjattan

We purchased a F150 truck from Nader at Pacific Auto. First off let me say that we have bought lots of cars both new & used and this was the best experience we have ever had with a car dealer. We never felt pressured and there was no hard selling what so ever. It was like buying a car from a family member or friend. We got a great deal and with no drama at all. We live an hour and a half away and it was so worth the drive. If I could give them a higher rating than five stars I would.

Chaniah Gordon

Ever since I got my car from them it has been nothing but a huge problem. They sold me a car that had too many problems to list, a lemon. I would definitely not recommend coming to this place of business, or else risk getting ripped off. The owners are nice to your face, but if something goes wrong they will ignore you, or change the story around. They only care about getting money in their pockets. Such a disappointment.

Jon Loane

By far THE BEST car buying experience I have ever had. Other dealerships should take notes from Nader at Pacific Auto Sales on how to make a positive, enjoyable experience out of buying a new car on top of giving me a very FAIR price for an awesome car that I couldnt be happier with. Very highly recommended.

Samantha Elliott

I bought a vehicle from them and spent the entire 30 day warranty trying to get ahold of them because the transmission was bad. They refused to respond to any of my calls until the warranty was up. I am still paying for a vehicle that was maliciously sold to me and was died. Dont waste your money here.

Debra Johnson

Great!! Very helpful, and reasonable in price compared to some who expect to make a killing on a used car.

Michael Tritel

These are the friendliest auto dealers, bar none. Been dealing with them for years. Highly recommended!

Stephanie Kiick

Awesome, couldnt be easier. Very nice people and great price and selection.

Gloria Denton

Very honest good customer service reliable cars

alicia smith

Love my car!!!! They are very helpful!

solomone balawakula

splendid indeed