Living Spaces - Glendale, AZ

Reviews 5

HE

Herb and Heirloom Gardening

The staff was very friendly, but ultimately they sold me a bed frame and repeatedly told me that I didnt need any kind of foundation for it- that the bedframe, came with built-in support that works with any kind of mattress. This is incorrect information. Flexible euro slats do not work with a foam mattress. The spacing in between the slats is too far apart and causes the foam to sleep in between the slats and the flexibility of the slats causes the bed to sit uneven making for an incredibly uncomfortable and in my case actually painful nights rest. I have not been able to sleep on this bed one full night since Ive had it and now sleep on the floor instead. I ended up purchasing 2 different foam mattresses, a foundation, a board- and I still cannot sleep on the bed. The cost of the two mattresses and the foundation together $1,900- can you believe it? Ive spent this much trying to make this bedframe sleepable with a foam mattress… And I failed in every effort. I went into the store two different times after purchasing the bed and asked if it could be related to the type of slats in the bedframe, I was assured that wasnt the case and I ended up purchasing another new $1000 mattress- thinking that the first mattress I purchased must not be the right fit for my body- after the sale was complete – the sales associate recommended that I put a board under the bed… But said that the support that the bed had built in should be enough. I realized after getting the 2nd mattress home and on the bedframe and still awaking in pain that it was in fact the bedframe causing the discomfort. I contacted living spaces immediately through their customer service email online, they responded back that they werent accountable and it wasnt their problem… Just summarizing their response. I contacted the customer service line and they did have a manager call back but he didnt call back until pretty late in the evening after 8 oclock – I called back again and spoke with a corporate guest service manager named Laura who told me there was nothing they would do- they wouldnt return the bed and refused help me, she ignored the fact that I contacted the website, went into the store two times to address the issue, purchased another mattress to address the issue and instead just kept repeating their seven day return policy. I called again and another guest service associate listened to my story and said she would try to get a hold of senior managers and would also contact the store, she told me she contacted the store – they were looking into it and "might" get back to me… That was not reassuring and she said all corporate senior managers were in a meeting and couldnt talk to me – then she was interrupted by a woman who called herself Marshay (?) who literally took the phone out of her hand and said they would call me back in an hour, and dismissively told me "all right bye" and hung up on me. Between my boyfriend and myself, we have spent about $10,000 at living spaces stores - Bell Road location and the location off of McDowell in the last two years. Maybe thats not a lot to living spaces, but its a lot of money for us – I am absolutely devastated by the way this was handled. If I was given the correct information about the type of mattress that goes with a bed that uses flexible euro slat supports, I would not of had to go through this… As is, I still am unable to sleep on the bed and have now put one of my mattresses on the floor. I didnt ask to return the second mattress, even though I dont need it and they shouldve never sold it to me- all Ive asked is that they let me return the bedframe, which is about $400 plus the shipping. I should get a full refund – since this problem came from a lack of product knowledge of their team members. So far, living spaces will not refund this small amount of money, exchange the bed, and they said they cannot put flat support slats on the bed, its impossible… Its also been over an hour and no one has called me back.

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MI

Michael Breining

Worst. Picked up my furniture, Which I rented a Uhal to do Upon un boxing The couch we found they had given up the wrong Piece. When called asking if we could simply bring it back that day not even one hour later to exchange the piece they said no and promoted me that i had to upload pictures of the item so they could analyze there mistake and never accepted fault for the mess up on their end they refused to let me bring it back that night so I had to return the uhal and keep a couch that had two wrong pieces to after dealing with their customer service for days because every department makes you wait 24-72 hours. They finally agreed to deliver and pick up the wrong piece but still making me pay another 100$ even though they gave us the wrong boxed piece and the error was clearly on there end, continuing the horror show after telling them multiple times the address they had wasnt correct today they still delivered it to the wrong one which is only about 20 mins away from the new address we now have to wait until the fallowing week to take delivery of the furniture. i would rate 0 starts If i could a terrible company. Would have never had to post a review if they would have taken fault and picked up and delivered the correct piece. OR JUST LET US BRING BACK THE WRONG PIECE WHILE I HAD THE UHAL> Planned on Buying A dining set and a whole master bedroom set but considering the shit show over a small couch we will be going anywhere else to avoid another nightmare.

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SH

Shyne Sugar

Purchased a large item and one young man named Jalen helped secure it in the vehicle and even went out of his way to make sure everything was extra secure and wouldnt slip off. I couldnt believe how amazing this young man was despite the heat and the awkward position of my vehicle. Was extremely helpful and made a lasting impression! I couldnt remember anyone else, not even the people who helped make this sale. But my experience was made 5/5 by the young man who helped me with loading my purchase. I will return again thanks to him I hope this review gets to his higher ups So he may get the credit where credit is due!

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RE

rebecca marie

Beautiful place with awesome furniture. If you know anything about furniture then you will see that it is definitely not overpriced like some are saying. You pay for quality, and their quality is better than most at a fraction of the cost. The sofa I bought is easily triple at the high end furniture stores and since I paid a little more for the quality then it will last for forever. If you want Ikea prices but pottery barn furniture then you are unrealistic and obviously know little about business in general. They do have the cheapo stuff too( (Ashley). Far exceeds junk sold at American Furniture Warehouse.

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AL

Alyssa Stauffer

My husband and I are having the worst experience along with the worst customer service EVER. We were told that our furniture would be delivered Monday(it is now Tuesday). We keep getting told that a supervisor will call us but no one has called. So we called back and now we are told it will be delivered Thursday? This is so ridiculous. We have never had an issue with any other furniture store or getting something delivered. We will never buy from Living Spaces again and we are highly considering cancelling our whole order. If I could rate 0 stars, I would.

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