Category: | Furniture Store |
Address: | 6600 W Latham St, Phoenix, AZ 85043, USA |
Phone: | +1 877-266-7300 |
Site: | livingspaces.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 9AM–9PM |
HE
Herb and Heirloom Gardening
The staff was very friendly, but ultimately they sold me a bed frame and repeatedly told me that I didnt need any kind of foundation for it- that the bedframe, came with built-in support that works with any kind of mattress. This is incorrect information. Flexible euro slats do not work with a foam mattress. The spacing in between the slats is too far apart and causes the foam to sleep in between the slats and the flexibility of the slats causes the bed to sit uneven making for an incredibly uncomfortable and in my case actually painful nights rest. I have not been able to sleep on this bed one full night since Ive had it and now sleep on the floor instead. I ended up purchasing 2 different foam mattresses, a foundation, a board- and I still cannot sleep on the bed. The cost of the two mattresses and the foundation together $1,900- can you believe it? Ive spent this much trying to make this bedframe sleepable with a foam mattress… And I failed in every effort. I went into the store two different times after purchasing the bed and asked if it could be related to the type of slats in the bedframe, I was assured that wasnt the case and I ended up purchasing another new $1000 mattress- thinking that the first mattress I purchased must not be the right fit for my body- after the sale was complete – the sales associate recommended that I put a board under the bed… But said that the support that the bed had built in should be enough. I realized after getting the 2nd mattress home and on the bedframe and still awaking in pain that it was in fact the bedframe causing the discomfort. I contacted living spaces immediately through their customer service email online, they responded back that they werent accountable and it wasnt their problem… Just summarizing their response. I contacted the customer service line and they did have a manager call back but he didnt call back until pretty late in the evening after 8 oclock – I called back again and spoke with a corporate guest service manager named Laura who told me there was nothing they would do- they wouldnt return the bed and refused help me, she ignored the fact that I contacted the website, went into the store two times to address the issue, purchased another mattress to address the issue and instead just kept repeating their seven day return policy. I called again and another guest service associate listened to my story and said she would try to get a hold of senior managers and would also contact the store, she told me she contacted the store – they were looking into it and "might" get back to me… That was not reassuring and she said all corporate senior managers were in a meeting and couldnt talk to me – then she was interrupted by a woman who called herself Marshay (?) who literally took the phone out of her hand and said they would call me back in an hour, and dismissively told me "all right bye" and hung up on me. Between my boyfriend and myself, we have spent about $10,000 at living spaces stores - Bell Road location and the location off of McDowell in the last two years. Maybe thats not a lot to living spaces, but its a lot of money for us – I am absolutely devastated by the way this was handled. If I was given the correct information about the type of mattress that goes with a bed that uses flexible euro slat supports, I would not of had to go through this… As is, I still am unable to sleep on the bed and have now put one of my mattresses on the floor. I didnt ask to return the second mattress, even though I dont need it and they shouldve never sold it to me- all Ive asked is that they let me return the bedframe, which is about $400 plus the shipping. I should get a full refund – since this problem came from a lack of product knowledge of their team members. So far, living spaces will not refund this small amount of money, exchange the bed, and they said they cannot put flat support slats on the bed, its impossible… Its also been over an hour and no one has called me back.
CJ
cjbennett4
This is just a message regarding feedback on the store. Im not sure that it will matter or that someone will even read it and care. But I feel I must as I stayed up until 3am last night doing research on Living Spaces. I discovered LS while googling this past weekend for new furniture. I went in the Phoenix location yesterday and spent at least 2 hours there-the place is beautiful! Ive never seen anything like it, either. I was immediately greeted and told that the employees dont work on commission. Thats fine, but I didnt ask so Im not sure why I was told. Well if I was a betting woman, Id put everything I have that they DO in fact work on commission because they wont leave you alone while youre there! OMG, it was ridiculous. Every 5 seconds someone was asking if I needed help. When I said no, they would proceed to ask me what I was shopping for, if they could show me something specific, etc. NO, JUST LEAVE ME ALONE MY GOD! There was one woman (think she was a designer-foreign accent) that was basically trying to force me to use the free design services. I am a pretty skilled designer and dont need it but she wouldnt stop talking about it every time she came up, which was at least 10 times during my experience there. There has GOT to be some other sales incentive because I was pestered more than Ive ever been, even when car shopping. They need to BACK.OFF. So I continued to shop because most of the items are exactly how Id want my house to look. I even took pictures of everything I liked so I could narrow it down and buy. I only came for a couch/sectional but found a bed I liked and was going to buy it too. When I left I was so excited that I called my husband in the parking lot. Later that evening, I googled Living Spaces and my screen was full of nothing but complaints. Literally, I hadnt seen a single positive review unless it was by someone who I would bet money on works there. SO fabricated-technical terminology, straight out of a commercial-sounding. Terrible experiences once furniture is paid for, its like Jekyll and Hyde. Furniture being delivered broken, damaged, deliveries not showing up at all, showing up at wrong times, taking days, weeks, in some cases months longer than stated. Repairs taking MONTHS. Items being delivered back in the exact shape they were picked up, without repairs being made. Literally being told that "its not our problem" when customers contact you with issues. Lastly, the absolute refusal from LS employees to allow customers to speak to managers. Now Im back at square one, trying to find a good furniture store. Youll be closing your doors faster than you opened them if these reviews keep pouring in. Such a shame...well, I doubt Ill hear back from anyone but I feel better walking away with my several thousand dollar purchase I was going to make...
DA
dani bose
This company is HORRIBLE. They sales reps are uniformed and if you ask one rep and then another, you will get two different answers! I ordered a customer sectional on May 19th and was told it would arrive in three weeks, but could possibly be two. On May 28th they called to tell me the sales person had messed up and given me three throw pillow fabrics options when only two were allowed. I called them back within one hour to ensure there was not a delay in production, which they stated there was not. I also asked for and ETA on delivery when Abraham stated he would check into this and give me a call back. That never happened. On June 5th at 8AM I called the special order department to ensure my couch would arrive by June 9th (the full three weeks). She stated no notes were in the system other than needing my approval on removing one of the pillow options (stating I had never returned the call) and would have to look into this and call me back by sometime that afternoon. I did not trust to wait, so called back in at 10am and got another associate. She stated that the approval had been taken, but the notes had just not been update (assuming we are on track to not be delayed…wrong). She casually followed up with "your estimated date of delivery will be June 17th." This would double the delivery time originally quoted not from the date I made a decision on the pillows...that they incorrectly input....but from TODAY, three days from when it was supped to be the latest delivery! Since production has not even started after 2.5 weeks, I told them I simply wanted my money back. After arguing and getting no where, they stated no matter what, It would be a 25% restocking fee for something they have moved, delivered, had in stock or even started producing. All they have done is hold my $1500 for three weeks! The only offer given was to waive my $89 delivery fee. When asking to speak with a manager the last straw was broken. They have to open a manager request ticket with a 24 HOUR TURNAROUND TIME to speak with anyone!!! This company is based on lies and horrible customer service. They do not even have a direct line to their store...wonder why! I would recommend that NO ONE use this company and if you are shopping in Phoenix, all of the furniture they offer can be purchased in other stores!!! HOME SPACES is a small company I found in Litchfield Park that can order almost anything Living Spaces has available and for less. They can also do the customization, which is the only reason I went to Living Spaces in the first place. HORIBBLE HORRIBLE HORRIBLE EXPERICNE…DO NOT BUY FROM THEM!!!!!