Locklear Chrysler Jeep Dodge RAM, LLC

Reviews 4

EV

Evita Ayala

I recently wrote a review titled "Unexpected Surprise". I wrote the review after building a Ram 3500, and couldnt have been happier at the time. My dealer was Chris McMillan, and the manager was Harry Matos. On May 30th we sat down and built the truck and I was told that it was going to be ordered the next day, but in order to go through with it I needed to put $1000.00 down. I gladly did. I texted Chris the next day to see if it had been ordered and to double check that it had the correct options and he wanted me to come in and review the 5 pages of details. When I got to the dealership on the 2nd to read the 5 pages, it was actually a different truck and not even close to the truck that I wanted... and the truck wasnt ordered still. Thats when Harry came over to help order the correct truck. We put in the order for the truck and I left...or I thought we did. I texted on the 9th to see if the order went through, and on the 10th asked again if there was any word. I was told there was word but that Id get a call later. Instead he sent me an email and asked me to call him. The email was of the 2017 Ram 3500 since I was told they quit taking orders for the 2016s. What they didnt tell me is that the deadline for orders was June 9th. If they would have put in the order, or followed up with the manufacturer when they were having "computer problems", they could have ordered my truck. The next day, June 11th, I asked for him to call me when he got a minute and never heard anything back. I kept hearing that he was talking to Harry and that hed call soon. Since I was out of town I asked my wife to go and get answers. She went straight to Harry and his answers sealed the deal for us. When asked why he didnt call the manufacturer when the ordering system wasnt working he said that he probably should have done that. This was supposed to be a great experience and it ended up a very poor experience. I was left feeling like I will get what I get when they get around to getting it for me. They considered calling the manufacturer "Thinking out of the box". - The deadline for ordering 2016s was the June 9th. I went in to Locklear on May 30th. Why wasnt it ordered in time? - Service after the sale was sub-standard. I expected more...way more. There are always two sides of the story, and I get it that there will be a rebuttal to this review. I will say that if you are looking for follow-up and service after the sale...go elsewhere. Id shop with Hendricks in Hoover. They were able to still get the order in for me despite the deadline, although after a lot of consideration I ended up going with the 2500. Amazing how a little can-do attitude and willingness to help the customer can "earn your business". Please look for this review on Google and Yelp as well as I will be posting soon.

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ZA

Zack McGhee

I was recently in the market for a new car, and had no idea how exactly to go about buying one. In the past I had only bought a used car. I only knew that I wanted a Dodge Challenger. I looked online for the nearest Dodge dealership and found Locklear. I admit I was a bit nervous about the entire process, but speaking to Chris McMillan took care of any and all issues I had! This guy was knowledgeable, courteous, and not once did I get the feeling that he was simply out to sell me a car. Of course, he is a salesman, and all salesmen want to make that sell, but I got the impression that my needs were his top priority. He went above and beyond what he was required to do as an employee of Locklear. Take my word for it, if you want courteous, in-depth service, go to Locklear and ask for Christopher McMillan. You will not regret it. He will get you the car you want, and work with you to make sure you get everything you need/want. I even joked about making him put some Mountain Dew in the front seat if he wanted me to buy the car, and he said he would! Thats how far this guy will go to make sure your needs are met. Another thing that sets him apart from other car salesmen: after I bought the car, I noticed there was a weird hand print on the dash (from where they detailed the interior.) I mentioned it in passing to Chris and he took care of it HIMSELF. How many salesmen do you know of that would do that? Most would simply pass that task off to the men and women who handle the detailing. Not Christopher. Hes going to do everything he can to make sure the entire process goes smoothly and without hiccups. Again, Christopher McMillan Sr. at Locklear Chrysler Jeep Dodge Ram. You cannot go wrong! When I buy my next car, I will only do business with Mr. McMillan.

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ER

Erika Washburn

I made an appointment online with Jasmine and when I get there I was greeted by a salesman who never told us his name. We wanted to come see a Kia Soul. When I told him we were there to see it he quickly commented, "Great! We had someone come to look at it this morning, but the funds werent there so its still here." I figured that is something hes probably rehearsed with all vehicles. So the gentleman tells my husband and I to hold on while he looks for the key. We walk around the showroom for several minutes waiting for him to "find the key". During this time he was walking around texting. Another customer came in that said she had bought a Jeep from him a year ago and after that it went even more downhill. We waited over 20 minutes for him to look for these keys. You would think they would be readily available since someone just looked at it. He finally comes to us to say that the car is in detail and he isnt sure where the keys are and he would be right back. Five more minutes later he comes to say the keys are in the vault and hes unable to get them, but we can still look at it. He tried to find a golf cart and finally we just decided to walk. The car wasnt in any detail bay. It was sitting exactly where it was in the photo online. He couldnt answer basic questions about the car and really didnt seem to want the sale. He said we could come back on Monday, but we arent interested. In short, it seems like he was more interested in getting us out of the door so that he could see the other customers. Its a shame because he missed out on a sale. Horrible customer service.

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A

A Private User

Locklear has a nice facility with free wi-fi in the waiting area. Ive had some awful experiences there though! I went to have a tire with a small nail in the tread patched up. They put the tire on incorrectly, so it was flat when I went to pick it up. When I picked it up the second time, the service associate told me that they permanently damaged the tire and that if I had trouble with it, bring it back and they would have to replace it for free. When it kept having trouble a week later, I brought it back in. Conveniently, that associate didnt work there anymore & they would not uphold their word. They wanted to charge me $225 for the same tire I found at Firestone for $170. Today I brought my car in for an oil change. When I brought the car in, I promise the check engine light was not on. Now it is, & the technician rudely refused to double check the info center to make sure it wasnt a fluke. Needless to say, this was my last trip to Locklear!

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