Anderson Subaru

Reviews 3

JO

Jonathan Chavers

I first met with Steven after I called to make an appointment to test drive an 06 Subaru Forester. I was driving a 94 Honda Accord that for lack of better words, was a piece of crap. When I sat in the drivers seat of the 06 Forester I was in heaven- sunroof, leather seats, 4 cylinder 2.5 liter turbo. Yeah, TOTAL upgrade for me. Steven did, what I felt like, everything he could do to work with Paul to get my monthly note down to what I needed. Both Steven and Paul where very friendly, down-to-earth and very respectful while dealing with me, a 25 year old male. I felt very comfortable while dealing with them, they won my trust and I bought the car, I really needed it. I would have to say the only negative point out of the entire experience was that they didnt know a whole lot about the car. Come to find out, there was a little mix up with the title. Paperwork said 07, title said 06 so they had to get in touch with the dealer in Hawaii to fix the mix up, took about two months but Anderson Subaru reimbursed me for the late fees, class act. What I was most upset about is that the driver side headlight blew after two months. I noticed a little fog before I bought it and addressed Steven to which he assured me was just a little residue, nothing to worry about. After looking a little closer after the headlight went out , it appears a professional(?) drilled 3 tiny holes near the bottom left corner to release condensation. Being a first time car buyer I guess you live and learn. I suppose I trusted the salesman a little too much. I now have a car with a bum headlight that, after speaking with the service department at Anderson Subaru, I have to pay $600.00 to replace or buy the parts ($350 for one headlight), study up and do it myself. Kind of a bummer after splurging and spending $12,000.00 on a vehicle that I now have to repair. Ive been pulled over twice and after explaining my situation and finances, both officers gave me a warning after saying, "thats probably going to cost you a pretty penny, huh son". Yes, officer, I suppose it is. There were a few other things that I didnt see, such as the make shift seatbelt stopper (paper clip) or the "S" tag broken off of the Subaru badge on the back. Like I said, Steven and Paul make you feel very comfortable and they are both very friendly, I just wish I had known about the few things that will cost me an extra $800.00 or so to fix before I bought the car. I ended up spending most of my savings because I thought, this should last me a while. I guess thats part of being a newbie to the car buying business, they can smell it. I wanted to give them 3 1/2 stars but it wouldnt let me so Ill settle with 3 stars unless they choose to be great guys and fix my headlight, then I will absolutely alter this review :)

LO

loverofjah

I recently had my Subaru Outback serviced at Anderson Subaru in Pensacola, Florida. It was brought in for a scheduled oil change. I admittidly arrived 6 minutes late for the appointment. Luckily, being a Friday afternoon, the service center was not busy and they where able to still get me in promptly. It was raining on and off on the day of the appointment (this is important because Anderson Subaru offers a free car wash with an oil change) and I was asked if I would like to have my car washed. I pointed out the fact that, while not filthy, there was some road grime on the car and even though it was raining I still would like to have the vehicle washed. The service receptionist said that it would not be a problem. The oil change itself took less than 30 minutes. I was told that the vehicle was good to go, I was given my keys and left to run the rest of my errands. After arriving at my next destination I noticed that the car had not been washed, and after reviewing my paper work I noticed that the technician discovered that my main drive belt was badly worn. I also noticed that the service center affixed a bright pink sticker on the front of my receipt stating "...If for any reason you cannot grade us a perfect 10...please call Ricky Stokes...". I was somewhat unhappy with them for not washing my car and very concerned about them neglecting to mention that I have a major consumable part that is about to fail in my drive train. So I called Mr. Stokes. (I will paraphrase our conversation and be very frank) Mr. Stokes did not care in the slightest about my concerns, in fact he made it clear that the "free car wash" was optional and done at their discretion by saying: "you are just going to get more road grime all over your car any way so why bother washing it". He dismissed the fact that they did not mention the worn drive belt because apparently "if you went to one of the corner oil shops, they wouldnt tell you either, and besides we want to get (oil change) customers out of the shop quickly. Thats most likely why they didnt speak to you about it". I wasnt that unsatisfied with the service UNTIL I spoke to Mr. Stokes. I probably would have rated them well just based on how polite and helpful the service clerk (Samantha H.) was. I called Mr. Stokes back as a courtesy, because they asked me to do so if I wasnt going to give them a perfect review. I paid $76.81 for an oil change on a 2.5 liter motor, the least you could do is let me know that my car is likely to break down in the near future, and be somewhat conciliatory when you ask me to call you before I take YOUR survey. Signed, A very unsatisfied customer

LA

Larry Busbee

When my wife and I began our shopping to acquire a new car for her we believed that the Subaru Forester was our first choice car. At Anderson Subaru we were told that they were getting above MSRP for their cars because they are so popular. In fact there was an add-on sticker, in addition to the Monroney label (window sticker), that added $1995.00 in intangibles and another $995.00 labelled "Market Adjust" adding a total of $2990.00 to the MSRP. When I stated that that was "a little offensive to me" the salesman became a little beligerent. Still thinking we wanted the Forester we came back two days later for a test drive. After the drive the salesman filled out a form with a price quote and details of the car but wouldnt give us a copy saying the form was for internal dealership use only and said that all he could do was write a price on the back of his business card. Thats what we got: his business card with a number on the back. We were not provided anything in writing describing the vehicle and how it was equipped. When we were contacted telephonically, by whom we believe is the new car manager, he told us the sales people are trained not to give the customer anything in writing so that the customer cant "shop it down the street at another dealer." During the conversation I stated three times that we couldnt agree to a price on anything until we know what it is that we are agreeing to a price on. He never offered to provide us anything in writing saying that the salesman had told us what is on the car. After that third strike it was over for us and we were done with this negotiation. We cannot agree to any price on any unknown thing, whether its a car or anything else. We found it ironic that, while telling us he didnt want his offers to go down the street, he was asking me details of what we were getting from other dealers down the street. Our answer was that our experience elsewhere is irrelavent to this negotiation. There were times that we felt sales pressures that we didnt experience at any other dealership, but we are immune to that. All we wanted was information about a vehicle and we didnt get it. We bought elsewhere.