Del Grande Dealer Group

Category:	Car Dealer
Address:	911 Capitol Expressway Auto Mall, San Jose, CA 95136, USA
Phone:	+1 408-898-2078
Site:	dgdg.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 84

Reviews 5

Joseph Tran

Having problems with my Ford f150 truck Engine after 100,000 miles in for Service.. They change sparkplug, Wire/booter (part off recommend 100.000 miles service) Capitol Form claim that my engine will blow head gasket. Zaki at the service department quote me over $10,000 for replace engine (Outragious) Meeting with General Manager Scott, Service director Ivan. They listen to my problems, concern. Explain why its take so long to get the appointment for bring back the truck after it service. Review all previous service/Invoice. Come up with a solution and revised price to repair/replace my 2007 Ford F150 engine. The new engine come with a 3 year warranty. Even share 1/2 the price of rental car while it in the shop ( wished could be all FREE), Total price to replace the engine was $7300 out of the door included replace new engine, new fuel injector, transfer new sparkplug and coil/booster to the new engine. Scott the general manager sign the writen estimate with the price. Director Ivan agreed with Scott. Ford Customer Reltion wont even help, advice any thing about the issued with their 5,7 Engine. Even they know there is many flaw in the design and problems One week later. I got a call from Zaki the service advisor state that the truck need new set of hoose (5) and a accelerator sensor, will cost me almost $8000. Amazing. I respond back said , I just do not have that kind of moneys to give away. He work it down to about $7520.96 Next day, coming pick it my truck, after sat down and red the invoice. This dealer charge me $90.39 for one fuel injector. And did not even replace all fuel injector as per Scott (general manager) promissised on previous meeting. Worst Ivan the director was in the meeting, totally agreed with Scott on the the repair. Turn around when I was ask about why fuel injector did not replace, He blame: that is not part of new engine. THS SERVICE department is "CROOK", Not hornest. If you ask them something making sure everything is put in writing. And they also take in the car, Charge left and right and Hold the car/truck as hostage till you pay for what they want. Oh, also while my truck was in the shop. A sale person (Cody) contact me ask me to trade in my truck for a new truck. He gave the trade in value for my truck =$2000. My truck worth to them just $2000. and their service department charge me $7520.96.... OMG. Horroble I should take my truck to Ford store in Morgan Hill for better price and service THIS DEALER IS AMAZING. NOT HONNEST, CROOKED I am contact NBC. Investigate team to let them know this dealer problems and pratice. I am also Contact: Consumer Affair, Burea of Automotive, California Attorney general, Better business bureau To let all know of this Capitol Ford dealer BE AWARE OF THIS DEALER

Joel Leahy

On July 16 Capital Mazda in San Jose sold me a car with bad brakes. This was obvious the first day it was driven in rush hour traffic. I called Capital Mazda and took it back immediately. Capital Mazda assured me they would fix the problem. Capital Mazda called me a week later saying they had installed new front pads and rotors. To be clear it took Capital Mazda a week to install new pads and rotors on a car they claimed had passed a safety inspection! I get the car back for a few days and notice issues with the rear brakes. I go for a test ride with a Capital Mazda mechanic. He agrees the brakes have an issue and says "we are just going to tell you thats what you get for buying a used car." He also says the control arms are damaged but not unsafe. An independent mechanic says says the Co trol rear pads and now the rotors need replacing. Sure. I was lead to believe thar I buying a safe used car. Compounding matters, the sales rep knew that I was working away from home and needed a replacement car due to an accident. I knew the vehicle I wanted and Google said Capital Mazda had it. I test drove it and we discussed price, registration and fees and and sales tax. No sales tax in my home state and it was factored into my buying process. I was assured the plates and registration would arrive in Oregon. This was not true. Capital Mazda can not register a car without a California address. After many calls I reached the person who files Capital Mazdas dmv paperwork. She said the sales reps knew better. She said sent my title to Oregon. She did this just days after I called the sales rep and was assured that the plates and registration would arrive in Oregon. I trusted that sales rep. I waited on those plates for three more weeks. Finally, I called the dmv. They had no records. I trusted Capital Mazda and now my only option is driving to oregon with no plates. But first I will need to repair the rear breaks. Sincerely, Unhappy Customer Joel Leahy

Thalia Farshchian

Ive worked with DGDG before with a great experience in terms of communication, price, quality and customer care. I felt incredibly well cared for, which is why I still use them when living in San Francisco. I certainly could use a dealer closer, but I dont want to. The experience I had yesterday topped the one I had 3 years ago. I already knew what I wanted and DGDG got me my car with 1 day of me reaching out. I worked with David, Aaron and Adam and couldnt ask for a better trio. They made everything absolutely seamless and were incredibly attentive. They thought ahead and I really appreciate it. I feel so confident sending my family and friends their way as I know they would be invited with the same care. This dealership group takes pride in what they do and continually works to improve making them exceptionally worthy of anyones business. Thank you guys for putting me in a car Im excited about and making the process enjoyable!

Edward Bough

The Volkswagen service department in unbelievably bad. Several years ago, I brought my car in because of a malfunction in the radio. I picked my car up after hours and had to drive home with two warning lights on. Various dashboard connections had been screwed up, and no one checked to be sure that all was OK before releasing the car. Last week my wife brought her car in because of an air conditioning malfunction. After keeping the car for 5 days and replacing various components, they released the car to my wife yesterday. Tonight I found that 3 of the 4 dashboard air outlets were not functioning and that cold air was being released behind the dashboard! Again, no one had bothered to check that what they serviced was actually working. So now its back to the repair shop for who knows how long. Go anywhere else to have your VW serviced. This place is just incompetent.

Thomas Walker

Never posted a review, but I had such an easy experience with Capitol KIA, i wanted to say something.... I live in Rocklin, CA about 125 miles away from Capitol KIA. I had been price watching cars for about 2 months when they had a car that caught my attention. I reached out to Capitol KIA to start to negotiate the car that I wanted. William is the online manager at this dealership. We went back and forth a few times, but he was very open and direct, which I appreciate being a salesman myself. We agreed on a price which I was very happy with, I drove down on a Wednesday night. William was off but Matt stepped in and did the paperwork with me... 1 1/2 hours and I was back on my way on Rocklin with my car.... This is how a car buying experience should be like, I applaud Capitol KIA!!!