Nissan Sunnyvale

Reviews 3

VI

Victor Leitman

First of all the Parts Department gets 5 stars. Never had any problems with them. Always responsive, will order parts for you over the phone if needed, and provide advice. But this is review for the Service Department.... -5 stars. Usually I go to an independent garage for all my car maintenance. But since I had a factory recall on my Nissan Murano, I had to go to the dealership to get it done. So I decided to combine it with an oil change. Ive scheduled appointment online (this is actually very convenient). In the online form I specified everything that had to be done. I bring my car to the garage, I told it will take approximately 2 hours to finish, so I decide not to wait and go to work. 6 hours pass, no call. Finally I call and it turns out they just started working on my car (1 hour before service department closes). I come to pick up my car right before they close and this is what I hear: 1) they found an oil leak which they didnt have time to investigate. 2) I need to bring my car back again, because they didnt have all the parts necessary to do the factory recall, and they will call me once all parts arrive. Which immidiately raises my question: you knew that Im coming to do a factory recall, why didnt you check that you have all the parts in stock? What kind of disrespect for customers time is that? Next question: I know that my driveway where I park is pristeen clean, no oil spots. How comes my car suddenly developed an oil leak after the maintenance? But I dont have time to raise my concerns, since they are closing. Next day I call and talk to the service manager discussing my issues. The only thing she offers me is that I bring my car right back in, and they will take a look at this oil leak. So I bring my car in, and the first thing I hear even before they inspect it: "What do you expect, your car has almost 100K miles on it!". But after they put my Nissan on the stand turns out there is no oil leak. The only possible explanation which was given to me is that the technician who was replacing an oil, spilled some of it and mistook it for a leak. Big relieve for me, but it demonstrates that not only they dont have respect for customers time, they also have incompetent mechanics. No apologies given. Not trying to make it right by at least offering a free next oil change. Nothing.... So, not going back there again. And, BTW, its being a month and Im still waiting for this promised phone call.

PA

Patrick Desjardins

I wanted to give 4* but the last 30 minutes changed everything. I went there because I saw that they had many Leaf. Within 5 minutes, I was driving a black Leaf and was interested. We went inside to start the paper work. It took 4 hours. There was no one inside the Nissan. Why does it need to take that much time is a tactic to be so tired that at the end you rush signing these 20ish papers. What started to be suspect is that I clearly remember the seller talking about the solar panel on top of the Leaf that we went to do the road test. I remember it because he touched it and I was under the impression that we shouldnt touch it and then I quickly realized that it was made to be robust for snow etc. I really remember that I found myself stupid for an instant. So, why is the Leaf that I have in my driveway, right now, doesnt have the solar panel? Here you go! When I spent many hours inside Nissan, I met the financial guy, meanwhile the seller went to "charge" the car. In fact, he changed the Leaf for another Leaf. Something else that I didnt test drive. There was so many black Leaf that I never realized it. The second weird thing is about the 7 years/100 000 miles. They sell it hard and when its time to pay, its an extra 2 200$. What? Otherwise, almost nothing is cover. There is literally 5 points that are cover and this 2 200$ cover about 200 other items. So, this is really weird. But it doesnt stop there. When you talk to the finance department about it, it become confusing. First, the 200 items doesnt have anything related to the Leaf at all. Nothing about the battery, nothing about the charger, nothing about the input to charge the battery, nothing about the EV. I asked to get a list of things that cover the EV. After 15 minutes of searching, he couldnt find anything. Am I the first one that want to get information about the extended warranty about the Leaf? So, I didnt tool it. They dropped the price to 1 800$, I still didnt get it. They were not able to have black on white what was for the Leaf. Big disappointment about the switch they did between the test drive and the signature. Big disappointment that they tried to sell me something that they do not have any real paper about what it covers. I give 2* instead of 1* because its a little my fault. I should have double check the car. But that doesnt forgive the long hours and the lack of knowledge about the warranty.

RO

Ronak Khakhkhar

VERY RUDE Sales Person - Kurt. I went in on a Weekday evening when the dealership was quite free and not busy at all, expecting some good time to discuss. I was in for a surprise. The Sales person Kurt lead me to a table and started with some questions. [KURT] What car you are looking for? [Me]: Nissan Leaf. I am looking for a 3 year lease. [KURT] Are you familiar with the features and details of the car? [Me] Yes. My brother and my friends own Nissan leaf. I have driven the car and know the basic details. [KURT] How much downpayment you can put ? I said, I am flexible with any range, show me the current specials. [HERE is where the arrogance starts] [KURT] NO! NO! You HAVE to tell me how much downpayment you can put? (He was literally shouting) [Me]: Ok. I am comfortable with 500 - 3K. [KURT] What was the deal you saw online? [Me]: The online deals on Sunnyvale Nissan is for 2 year. I am looking for 3 year. [KURT] OK. For 2000 DOWN + 2000 Fees, the deal is 89$ pm. [Me]: This seems a bit high (based on other dealerships offers I had at the time.) [KURT] You want to take it, take it OR LEAVE!!! [Me]: See, I am here for a deal. If you can do anything better, show me or I can leave now. [KURT] I need your information for Credit Application. Give me your Drivers License and SSN. [Me]: None of the other dealers I have been to asked for these details BEFORE giving me a quote. I dont want to put my SSN all over the place for no reason. [KURT] DO YOU ME TO HELP YOU OR NOT!!! (At this point, he is shouting at me). I said, FINE! I am going now. ---- Ok. So, I have NEVER had any person sales person talk to me with such *disrespect*. Apart from Sales professionals, I have never seen any person in a customer facing job be so rude to a customer. It was absolutely appalling the way he behaved. I was just there for a quote. I left the dealership within 10 minutes of being there. I hope Nissan or any other car company out there does not want its potential customers to leave with such a bad experience and a ruined evening. It was a really shameful experience and I do not ever do business with such a place.