AT&T

AT&T, 2170 N Bellflower Blvd, Long Beach, CA 90815, USA,

Category:	Cell Phone Store
Address:	2170 N Bellflower Blvd, Long Beach, CA 90815, USA
Phone:	+1 562-430-1200
Site:	att.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 10AM–7PM

Location

Photos 10

Reviews 23

Rebecca Wyko

Gave me incorrect shipping information. Insisted they ship UPS and they DO NOT- they actually ship by USPS. I even explained to the store that I live in Big Bear where the post office DOES NOT DELIVER TO HOMES. Now my phone is marked as undeliverable and has to be resent through the entire postal process. I have a $900 phone that will be sent from post office to post office for two months in an effort to deliver an undeliverable item and then after many weeks returned to APPLE. The store isnt interested in helping to correct their mistake. They made their sale and are no longer interested if I ever get that phone. Make sure you know that once you sign your name with these folks (who dont even know what carrier they use), they are DONE with you! Shop somewhere else!

A Private User

THEY DONT CARE. Called to get a simple yes/no answer to the question "did you get a shipment of iPhone 4S?". After several attempts of going through the automated phone routing by pressing 1s and 2s, finally got a live person. I asked the question, and the guy says "hold on" and put me on hold. I was calling from a speaker phone so I let the line stayed on... for 30 minutes, while I did something else. The guy never came back on line to answer yes or no. This was after 7pm, and should not be that busy.

A Private User

HORRIBLE customer service. I went in to inquire about an iPhone, wanting specific information about international features. The guys asked me what I wanted, didnt listen to a word I said, then blew me off. I will never use AT&T if this is what their service is like. If you are already a customer, go to another location. These guys are to busy (or stupid) to help.

d Dhen

Wandered around for 15 minutes. No taking of my name or acknowledgement that I was there. Had someone mumble be right with you. Someone else came in and was helped almost right away. I only needed a pay as u go card and credit. Thats a high margin item is it?!!? And I wasnt shopping. I wanted to buy.

William Bowman

Worst customer service on earth. Acted like we were a problem to have there. Short Mexican girl was rude and had no actual information on any of the products they sell. Ive been with ATT for 10yrs and am happy to say Im not anymore. Dont use this store!!!!! And get away from ATT as soon as you can.

cassy samel

The staff are friendly here and seem pretty knowledgeable about stuff that they should know. They always greet me and try to have me in and out quickly. Even when I was there only to pick up a free sim card, I received excellent service. Best of all, no pressure from the sales people.

A Private User

I came in to ask for help regarding a problem sending text messages on my new phone. Not only did I receive NO help but I was told "a glitchy phone is better than no phone at all." These people are incompetent and apathetic. Avoid this place like the plague.

Aimee Abad

Came in for a simple bill pay and inquiry on Apple Watch and was helped by Ryan. He was very friendly and gave stellar customer service. He was patient with all my questions and answered them knowledgeably. Would definitely come back and recommend this store.

Scott Birnberg

Terrible service by manager MJ would not help when she helped install screen protector wrong. Told me to go back to MFG. Told her to take phone back she walks away and helps another customer already being waited on. Terrible terrible attitude and service .

Lauren Brawley

Huge problem was taken care of with fast efficient service. I wish I could remember the womans name was because she was so knowledgeable. I planned on being there for about an hour with a long line and few employees. It was the complete opposite.

Greg Covey

Ive always got bad service from this store. I go out of my way to go to a store that is 6 miles away in order to avoid this one, which is around the corner from my house.

Manuel Ayala

Quick speedy service, Emilie has a great personality and isnt pushy. I couldnt decide to buy a product, she gave the space and time I need to come to my own conclusion.

spagheti o

Had a family member who knows little about tech go into the store and get talked into buying an iPhone 6s 64gb. Definitely more than she needed.

Ignacio Jr. Giron

Always go here when I have questions or concerns of my account. Friendly staff and always helpful and knowledgeable on the products.

James Prentice

Since when did buying a phone become buying a car. It shouldnt take 2-3 hours to upgrade a phone. WTF!?!?!?!?!

Fritz Lemieux

Terrible service. Made me cry once. I will not stop speaking out until sprint puts them out of business.

Shanel Sanchez

They have no customer service at all! At last smile and act like you want to be at work! Assholes!

Christopher Paiva

They had a lot of employees helping everyone. Short or no wait time. Organized and helpful.