T-Mobile

Category:	Cell Phone Store
Address:	9400 Firestone Blvd, Downey, CA 90241, USA
Phone:	+1 562-803-1082
Site:	t-mobile.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–7PM

Location

Photos 15

Reviews 26

A Private User

I have been with T Mobile for the past 8 years, and I decided to go to this store in December to get a new phone for my brother. And the people who worked in that store are a bunch a liars !!!!!! First one them told me that I could get a phone for $50 if i upgrade to two years, I even ask him if that was true and he said yes, then when I was about to sign the documents I discover that it was a lie because I was gonna sign for a contract for two years with them but I was gonna make 20 monthly payments of $10 so I could pay for the phone. I talked to one of the guys there and I explained everything and he just said: "well I dont know why he said that, but there is nothing that I can do, thats the way that it has to be".... They dont care about customer services they just want to sell.... Then they lied on my plan too, They told me that I was gonna get unlimited msgs like I had it before and its not true, they change it and didnt say a word.. Bunch of L I A R S ! ! ! !

Vic Vik

If there was NEGATIVE stars this store would take -5 stars both managers are crooks... and BEYOND incompetent. bought Iphone 6 and the over charged by "MISTAKE" to make matters worse they DID NOT apply the credits to my account until a month later and over 10 phone calls, 5 visits and 3 calls to corporate T-mobile... think I was the only one??? they were "intelligent" enough to tell me they screwed over 10 other ppl the same day.... the excuse was "THE SYSTEM". Giving them the benefit of the doubt it took them over a month executing all the steps described above for them to resolve THEIR "MISTAKE" drive a little further and find your self another t-mobile store unless you want to get "ACCIDENTALLY" screwed by this store.. Managers act like CEOs of Tmobile .. if you have an issue theyre never available theyre always out of the office and will NEVER return phone calls.. real real professionals.

Kelsey Tohaza

This was the last time I go in this t mobile ! Rude, lazy,inconsiderate employees. They make me sign in and Im next after a woman and theres 5 employees walking around and on the computers and only one helping customers. One man walks in 20 minutes later and one of the female employees who was on the computer says " can I help you" and even he said "isnt there a list?" And she said that it was okay Im like no its not wtf whats the point of the list if you arent going to go by order and make people waste time in waiting. Straight up left and went else where.

Darrin N

They ran out of SIM cards and took 20+ minutes to get more out of the safe. They waved the fee of the SIM card due to the wait so I appreciated that they recognized the inconvenience they had put me through. Overall I was kept in the store almost 45 minutes for a new SIM card and simple plan change. The process could be improved a little to save customer valuable time.

Erica Cole-Cattenhead

Kevin and the manager Orlando were phenomenal with their customer service! From the minute I walked in to trade a recalled phone til the end when it came to transferring all my items to my new phone. I have been to a LOT of T-Mobile stores to attempt to get this resolved and they are the only ones willing and who made an effort to help me. Thank you!!!

James Pyle

The associate Richard, was extremely helpful and very professional. His knowledge of the different packages tmobile offered helped me to get the best deal for all of my needs. Would highly recommend this location for any and all transactions. Thanks for the superior service, T Mobile, and Richard, you rock!!!

Baltazar Valdez, Jr.

Went in to have my girlfriend add a line and also to get my Galaxy Note 5. We were helped by Frank and glad we were because he was professional,informative, and just made the experience very smooth. The Note 5 is great!!

Gina Alexander

There is always confusion this is not a good T-Mobile store at all Go to Stonewood mall and they will take care of you inside the T-Mobile

German German

Expensive products. Long wait for service. Had a problem with my bill but staff could not help. Told to call customer service.

Shana Han

I had great experience at this T-mobile store. It was a lot better than another one I went last Thursday. Thanks!

Denice Medina

I got an awesome deal. But the wait was the worst. I was there 2 hours

Giovanny Godinez

Looooong wait for service, the T-Mobile in the mall is way better

A Private User

They open 10:30 daily except Sunday its Noon. Nice working hours.