Verizon

Category:	Cell Phone Store
Address:	9360 WI-16, Onalaska, WI 54650, USA
Phone:	+1 608-780-9000
Site:	verizonwireless.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Verizon Store in Onalaska, Wisconsin: A Comprehensive Review Analysis

Customer Service

Quality of Service

The customer service at this Verizon store appears to be a mixed bag. While some customers praised the staff for being helpful and patient, others reported less-than-stellar experiences. Issues ranged from not being able to get through on the phone to being accused of fraud by sales personnel.

Responsiveness

Customers have noted that the store often does not answer phone calls, leading to frustration. This has been a recurring issue, as indicated by multiple reviews.

Availability and Stock

Wait Times

Customers have reported long wait times, both in-store and on the phone. In some instances, customers waited for over an hour only to find out that the product they were interested in was out of stock.

Stock Availability

The store seems to struggle with keeping items in stock, particularly new iPhones. Customers have expressed dissatisfaction with not being informed about stock levels upfront.

Pricing

Transparency

There are mixed reviews regarding the transparency of pricing. Some customers felt that they were not given clear information about holiday specials and new plans, leading to confusion and wasted time.

Bill Issues

Several reviews mentioned problems with billing, including multiple errors on bills and difficulties resolving these issues both in-store and via customer service.

Products and Services

Range of Products

The store offers a wide range of products, including various models of phones and accessories. However, some customers noted that accessories for last-generation devices can be lacking.

Technical Support

The store provides technical support, but the effectiveness of this support is questionable. Some customers reported quick resolutions, while others left the store with unresolved issues.

Staff Knowledge and Expertise

Sales Personnel

The knowledge level of the sales staff is a point of contention among customers. Some found the staff to be knowledgeable and helpful, while others reported that the sales personnel were unaware of the details of current promotions and plans.

Technical Expertise

While some customers praised the technical expertise of the staff, others found them lacking in this area. This inconsistency suggests that the level of expertise may vary among staff members.

Store Location and Environment

Atmosphere

The store is described as busy but with a nice atmosphere. It is clean and well-organized, contributing to a generally positive in-store experience.

Accessibility

The store is easily accessible and well-located. However, the high volume of patrons can make the store slow at times, affecting the overall customer experience.

Photos 20

Reviews 31

Mary Middleton

Called early to make sure that I was able to get a phone added to an account. Filled out all the paper work and had it turned in and approved. The guy that did it said I could come in that day and get it at any time. Drove 30 minutes and when I arrived they didnt want to be bothered to pull up the paper work because they were not in charge of it. Now I get to take time out of my day tomorrow and wait around to see if they can help me this time. Considering just sticking with sprint now.

A Private User

I have given this store a couple chances but each time I visited the sales men had no idea of the details of the holiday specials and new plans they offer. I would have lost out on $100 if I didnt call Verizon Support and have them get things straightened out. The sales man accused me of "fraud" (his exact words) until he went to his manager to figure things out! There is no way switching my wife from one plan to a new one is fraudulent!

Christina Smith

Came in for new iPhones and was immediately greeted by the manager who said there was a 1+ hour wait. We said okay and browsed. The store was very busy. After waiting an hour an employee was ready for us and asked if we were looking for new iPhones. We said yes and she informed us that it would be at least a month for them to be in stock. They should have told us that when we walked in the door instead of making us wait an hour!

Zachary Dowell

The place was buzzing with people. It was a nice atmosphere and clean. The technology they used is great for working while walking around. However, the associate helping didnt have the level of knowledge to quickly and effectively solve my needs. Also, if I can return product no questions asked, dont have several employees and a manager ask questions when I politely say I dont want to talk about it.

Raymond Matteson

Helpful and patient. Fixed an activation problem even though it took a long time. Update: again very helpful in getting a phone that we purchased on Ebay that had problems upgraded to a new phone. They did not have to do this, but they made it happen with a great trade in. My daughter is very happy.

Katlyn Becker

I was considering switching from Sprint until I was quoted a price. The sales person didnt really sell me on anything, considering I was thinking of switching in the first place. Im hoping I might have just caught the sales associate on an off day.

Kyle Fullington

After being with verizon for over 2 years. I found they mess up on your bill multiple times. Going in to the store is no help. I ended up being on the phone with customer service for 3 hours. This company is too large and they are untouchable.

Jessica Lawrynk

Cant call local stores,you only get recordings. Help Center promises things but the next month end up with same problem has happened 3 months in a role. NOT COMPETITIVE WITH WAL-MART STRAIGHT TALK. phones are made cheap by cost a lot!

Mike Marty

I could not show how the phone was acting up, but I explained what was happening He ran diagnosis on phone and saw some issues and ordered a replacement phone. Rate 5 star.

A Private User

Awesome staff, talkin about Jenn! She helped me over the span of two days and there is no better! Id recommend you ask for Jenn, she knows exactly what shes doing!

Jacob Snow

Very friendly and helpful staff; also quite knowledgeable. Accessories for last-generation devices can be lacking, and pricing can be a bit high on some items.

Scott Stenslien

They do not answer phone when you call them. Make sure you get salesperson cellphone. What kind of telephone company doesnt answer the phone???

Connie Sykes

This is my go to Verizon store. The staff is super helpful and knowledgeable. They explain things that my family can understand!

Nathan Lezpona

Everyone is real helpful, awesome remodel, friendly staff, clean store, expensive :( but you get what you pay for, the best!

Danielle Serres

They were very helpful and got me a new phone and added onto my husbands contract very quickly.

Rich B

Well stocked very friendly and knowledgeable employees pretty quick service

Bryan Aspen

Very helpful. I have a note 7 and they helped me through the process.