Sprint Store
| Category: | Cell Phone Store |
| Address: | 3545 Gateway Dr, Eau Claire, WI 54701, USA |
| Phone: | +1 715-839-8003 |
| Site: | storelocator.sprint.com |
| Rating: | 4.8 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–5PM |
Location
Photos 1
Reviews 33
M.
M. Wilson
HORRID. Not only did the manager (LOGAN) tell me that I was yelling about my defective product (which I was not in the slightest), but they had no idea what they were doing. Ive constantly asked them to change the name the mistakenly put on my account to MY name and were on the second year of my contract and it has yet to happen. My phone had one of those "rare, freak, malfuntions" (that strangely has happened to numerous people Ive spoken too) that makes your I phone 6 hard shut down and never turn back on. Theyve had my replacement phone for days now and have not contacted me, via email or asked for a number to reach me at (clerk error tbh). This is unacceptable as I do all my work from my phone! Then he had the audacity to insult me with some bs care-not attitude and absolutely no apology. THIS IS THE MANAGER! Where is the customer service?! I cant wait to be done with sprint. UPDATE: Fast forward to Friday. I had borrow a friends phone to call Sprint because Ive gone a whole week at work without my phone and am now being penalized for it. They had my phone for 3 days without once trying to contact me. When I asked how they intended to call me on a phone that would turn on, all while being appropriate in my tone and patient. My friend heard me speaking to this...man. Logan, the manager, begins to talk over top of me and tell me to stop yelling about MY defective piece of equipment! I cant believe I was spoken to in such a manner, with such disrespect. So instead of admitting what is clearly his mistake he just keeps talking over me and telling me Im yelling. Saturday, I drive all the way back to sprint to finally get the phone that I had to make sure arrived. Logan was the one helping me and he didnt even acknowledge the manner in which he spoke to me. HE DIDNT EVEN CALL ME BY MY ACTUAL NAME, though I told him it was McKenzie - not Morgan (which idk why its on my account and Ive asked them to change it at that store numerous times)- the last time I was there and 3 different times this time. He didnt even respect me enough to listen or use my correct name. Phone in hand I calmly and politely told him that his behavior on the phone was not befitting of any customer service standard, let alone the manager of the store. To which he started talking over me AGAIN to tell me that I was yelling and thats how he reacts to yelling. Well if that was me "yelling" and thats how he acts immediately then he clearly is not fit to be a manager. To be so disrespected, and then talked over repeatedly (which is a huge deal to me as a woman and customer. I deserve my ability to speak.) is beyond words. It took everything in me to not start yelling. Im deeply upset by the manner in which I was treated and the lack of general respect I encountered. I never want to go back to that store. I dont want to be apart of sprint at this point anymore if this is the customer service I can expect.
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Linnea Von Werner
Had THE most patient (and persistent) sales person, Dandee J., who went far above expectations in solving phone problems, setting up a new phone and assisting with promotional "paperwork"!
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Sharon Foss
We recently went to Sprint and exchanged our Verizon package for a Spring Package. Saved money and had fabulous customer service. Thanks Sprint and Rob for all your assistance!
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Emily Koehn
I recently switched to Sprint, and I worked with Matt, who was very helpful with the change. He was friendly, personable, and very knowledgeable on every product I asked about.
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Linda Pratt
Helpful and compassionate when he had to wipe my phone in order to fix it. Helped save as much as we could. Really appreciate how efficient and knowledgeable he was.
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Jesse Gnoza
I was treated very well and everything went very smooth and good I will definitely be back. I had Logan and Brian help me they both were very good.
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Brittany Risler
The staff is extraordinary. A good sense of humor, very personable and helpful. New look to the store also gave a good sense of class.
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jacob mallo
Helped us to recognize what we had to do to get upgrades and switch accounts. They were very good with us. The best we had yet!
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Derek Dominguez
Fantastic. Logan was very helpful throughout. Answered all my questions and made useful recommendations.
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Kevin Brian
I walked in with a broken s5, got upgraded to an s6 and walked out in no time. Matt was very helpful!
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Rachel Duffenbach
Great staff who will go the extra mile to make sure you have the best deal! Dandee is the best!
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Cole Thornwall
Was very knowledgeable and said he could order my phone for me and helped with all questions
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Taylor Timberlake
Good store; note thats its not a corporate sprint so they cant do much with your phone.
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Vanessa Dahl
Love this store knowledgable staff! Dandee was wonderful.. got a new G4 today!
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Nick Schlough
Matt was very helpful with everything made it a great experience with sprint.
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Benjamin Kutil
Fast easy and friendly service. I highly recommend Matt for customer service.
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Jessica Tanner
Vary helpful. Got exactly what we wanted. Super fast. Enjoyed the experience
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Samantha Schneider
Dandee was very knowledgeable and gave great recommendations!
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Michael Gabriel
Great store! Staff is always really helpful and friendly.
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Nicole Nelson
Kyle was very helpful fixing issues on my S5. Thank you!
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Christine Scott
Very helpful! Made buying new phones very easy!
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Sandra Twyman
My sales person Dandee was absolutely fantastic
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JR Raber
Great service and friendly! Dusty was awesome!
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Rad Brown
Yay
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Mike Lachman
Was good service happy with results
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Brenda Rud
Matt was extremely helpful!!
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Elisabeth Sandoval
nice and efficient.
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viola lewis
Awesome staff!!!!!!
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sarah s
Polite and helpful
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Khia Kramer
Damn good service
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Mory von werner
Dandee sparkle!
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Tacora Taylor
Not bad
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Lee Erickson
Great