Mobile Life Verizon Authorized Retailer, Copeland Avenue, LaCrosse, WI

Category:	Cell Phone Store
Address:	40 Copeland Ave, La Crosse, WI 54603, USA
Phone:	+1 608-782-2963
Site:	bemobile.com
Rating:	2.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM 12–5PM

Location

Photos 7

Reviews 8

Emma Korinek

I have never been more disappointed in quality of service and knowledge I experienced at this store. I talked to Tyler and another manager possibly Lauren for OVER 3 HOURS. Trying to figure out why my iPhone wouldnt connect to Verizon. They switched SIM cards 3 different times and I even left for an hour and came back and they had done nothing with the phone yet. They then tried to convince me that it was my fault and apple had sent me the wrong phone and they couldnt do anything to help. So I left almost in tears and called apple where they confirmed it was a Verizon phone and it would connect to the network. I was just about to do that when I realized they had taken my SIM card out and thrown it away so I had to drive back to the store where the manager then dug through the garbage and replaced the SIM card. I got home and was able to do it all myself in 5 MINUTES! I wasted my entire day off and I will never go to this Verizon store again.

john wiggert

I was totally misled. $269.99 up frount and a 2 year contract, $50.00 a month for a phone line, 1 gig data and a Droid, I thought. They got my $269 and I just got home from paying them the remaining $440.00, they had already taken another $40.00 before I figured out what was going on. New Droid turbo 2s, eBay less than $475, Verizon La Crosse $750.00. Sure wish My old Droid had not broken and I had not trusted them. My mistake, buyer beware read all the fine print. They say they have better coverage, they sure do, in what they get, in my opinion. Out from under them now, was a 20 plus year customer never missed a payment. I remember when K-Mart thought they were still the big dog on the block.

A Private User

I have given this store a couple chances but each time I visited the sales men had no idea of the details of the holiday specials and new plans they offer. I would have lost out on $100 if I didnt call Verizon Support and have them get things straightened out. The sales man accused me of "fraud" (his exact words) until he went to his manager to figure things out! There is no way switching my wife from one plan to a new one is fraudulent! I recommend going to any other cell phone store before this one. The absolute very worst customer service experience in my life.

Lisa Edwards

Horrible customer service. When I talked with Lauren, she informed me that she was too busy to answer my questions yet she was available to answer the phone when I called. Too bad, I already purchased a phone and passed the return date. I would deifnitely go with another carrier.

samantha Martin

Trevor went above and beyond to help me out with a time problem. I really appreciated Trevors willingness to help. Great customer service skills from all the staff at the Copeland store!

Eric Jensen

Have been in the store just a few times once to pay a bill and next time phone was on life support and the whole staff was very helpful and made the best out of a bad phone.

A Private User

No phone chargers at a phone store?

dylan overhouse

Good customer service.