Batteries Plus Bulbs

Reviews 4

KE

Kevin Kalmon

I had the worst experience Ive ever had at this store. These people broke my watch and are extremely unprofessional. I would not recommend coming here to anyone! Story below. I went to Batteries Plus Bulbs after calling and talking with someone that told me they replaced watch batteries. So I took in two watches the following day to get serviced. The associate couldnt figure out how to get one watch back off so I told her I would take it to a jeweler. The next watch was easier to open, and the associate began to try and pry my battery out of the watch. I looked on in horror as the entire movement of the watch was dislodged and popped up from the case. The associate ignored this and removed the old battery. She then put in a new battery, looked at the face of the watch and told me "Oh, well that didnt work. It must be something else." So she pulled out the new battery and put the old one back in. She handed me both watches and I exited the store. Once I actually got into my car I looked at the face of my watch in disbelief. Every hand on the face had be ripped off. I walked back into the store up to the associate who had just been serving me. I told her she had just broken my watch. To my disbelief she snapped back at me that she hadnt touched my watch! I couldnt believe it. At this point another associate told me that they would send it in to get it fixed. I gave them my contact information and as I handed the information and watch back to the woman she asked me how much my watch was worth. I told her $150-$200. She responded "You shouldnt have let me touch that!". I just couldnt believe it. If you didnt feel comfortable working on it you couldve just told me. This is absolutely the worst customer experience I have ever had in my life. I hope that I can get this watch back fixed, but I have my doubts. Ill update this review with more information as the situation progresses. *UPDATE* 08/15/17 After 4 months of calling and asking when my watch would be repaired I finally got "my" watch back. During the 4 months they lost my contact information and werent able to figure out how to contact me. Extremely unprofessional. When I finally called to follow up, they told me my watch was ready to pickup. I went in, picked up the watch and once again got into my car and noticed something strange. This watch hadnt ever been worn before. The band was brand new and a different material than mine had been. They had simply taken the limited edition case back off of the broken watch and put it on a new one. I was frustrated by this because its not limited edition anymore, but I knew I wouldnt be able to do anything even if I brought it up to them. So even though I got a new watch out of the whole situation they still lied and told me they fixed it. I just am so disgusted with this place and the customer service. I wont ever return to this shop or recommend it to anyone. If I need a watch battery replaced I found that Laskers can do it for basically the same price with a much higher level of professionalism. Batteries Plus Bulbs has hands down given me the worst customer experience Ive ever had. Also: The owner never reached out like they stated below. What a joke.

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LI

Lisa Burrell

I went to Batteries Plus to get my screen repaired on my iPhone. Their service was quick, but when I started to use my newly repaired phone, things didnt work. The speaker to hear calls didnt work, the front camera didnt work and the home button was put on crooked. I called them the same day (Sunday) I picked up my phone to see what could be done with my issues. They said that they would order the parts needed to fix my phone and that I could come back on Tuesday. On Tuesday, I called and was told that the part was not ordered but someone could look at the phone and possibly fix it without the parts. When I arrived, no one communicated that I would be coming in or that they would need to look at my phone. The employee, that helped me said that I would just have to live with the home button issue and was just plain rude in his dealings with me. I actually told him that he has the worst customer service I have ever experienced. I ended up leaving with no resolution. I did come back a couple of days later to have my phone looked at only to find out that a part was needed. They said they would order it and call me by the following Thursday (a week later). I called them on Friday since no one called. My part was in so I dropped my phone off to be fixed. The customer service was well below par and my phone still isnt right. The battery drains 2x faster than it did before and the home button still isnt the same. Either way, I would not recommend that anyone have Batteries Plus fix your phone.

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JO

Jonathan W P Zajac

Extraordinarily salty in regard to my experience with Batteries Plus Bulbs in Eau Claire. Made an appointment online for 5:00 for a phone screen repair. Was told over the phone that they could fix it, guaranteed, in an hour. Showed up at 5:00. Was told that my appointment was "great" but they cant guarantee anything. I asked if I could leave my phone there, and the boy at the front said that he couldnt get it done today. Asked him why, when they guaranteed an hour service. Asked if there was anyone ahead of me. There wasnt. Two employees were just sitting there doing homework. He kept making snide comments saying that he couldnt get it done today, even though there were no other projects, it was supposed to take only an hour, and there were still three hours until they closed. I finally told him Id leave my phone there, and he should just fix it regardless of how long it takes. He said ok. I asked him how I would know when it would be done, and he told me he would call me. He would call my broken phone. I sure hope that this isnt true for all of their employees, but this man was disrespectful, rude, unhelpful, condescending, and absolutely unwilling to accommodate. tl;dr Brought my phone to my scheduled appointment and was told they couldnt fix it after promising they could. Would highly recommend TC-Teks down the road. They took me in after being denied by Batteries+.

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CR

Craig Landon

Took my watch there (which was a gift from my wife) and asked if they could change that battery because the jewelry store I normally go to cant do it and they said Batteries Plus did that. B.P. said sure if we have the right size tool to get the back off. They did, and in the process of switching out the battery the guy doing it somehow knocked everything out of place and all the hands were floating in there. He said to take it get fixed and send them the bill. Didnt take my info or anything. I took it to Lasker Jewlers and the watchmaker there said that happens a lot (at least once or twice a month) with them. Also that they couldnt fix it. The whole inside would have to be replaced. He recommended taking it back and telling them to get it fixed or replaced. Of course the manager wasnt there. So I left the watch, my name and phone number. Was told the manager would call me the next day. Didnt hear anything so I called the day after that and was told they have a place they send watches to to get them fixed in MN. That was 3 months ago and I havent heard a thing yet. Wasnt a particularly cheap watch either (Armani Exchange) so its not like we can just easily to pick up another one.

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