Rent-A-Center

Reviews 3

JU

just a nurse

Im in the process of purchasing a laptop through Rent-A-Center. The total purchase agreement is 32 payments of $93, I have 7 remaining payments. I guess I somehow missed a payment and my account was 11 days past due. on 4/26/17 an associate came to my home to either collect payment (Im paid every other week and was planning on making a payment the following day which was payday) or take the computer. Over the span of 6 years, I have given this particular establishment thousands of dollars and paid out at least 8 other agreements that I can think of right of the top of my head without any issue. I was obviously irritated to say the least. I proceeded to immediately make a payment using a credit card (which I try not to use unless absolutely necessary.) The representative then informed me that his manager was on his personal cell phone and wanted to speak to me. I took the phone and the manger stated that she needed a good contact number for me and proceeded to ask me essentially "what the deal was" as to why my account had become past due. I told her that I suppose I had forgotten to make a payment and after my years of repeat business I couldnt believe I was being treated this way. I then said that tomorrow when I got paid I would be paying my account in full and would never do business with them ever again. She replied that she had the authority to reverse my payment and seize "her laptop" until tomorrow as its not mine since its not been paid in full if I couldnt do business on a professional level. She then proceeded to further berate me that in the nature of business if I was late on my electric bill or rent there would also be consequences. She then asked "so which will it be," I told her to do whatever she felt was necessary. She informed me that she would be reversing my payment and confiscating the laptop until tomorrow. She never did reverse my payment and the payment I made had not only brought my account current but paid up to 5/13/17, horrible business practice and treatment. I want nothing further to do with this establishment ever again. Perhaps the "manager" I spoke to, Madison or Madeline, should receive further training on conflict resolution and de-escalation rather than antagonizing loyal patrons. Its truly a shame I have to rate this business the 1 star they do not deserve.

BR

Brittany Rose

Absolutely terrible. 2 weeks before Thanksgiving we got a couch. The delivery day can and they no showed. Apparently whoever scheduled us did so incorrect, so for the inconvenience they scheduled us next day. Again a no show. We called and whoever scheduled us next day wasnt "authorized" to do so. We finally get our couch. Upon delivery the people who brought the couch in completely damaged our hallway in our brand new house that was just builf 5 mnhs prior. Not only that, they ripped several parts of our brand new couch. We were furious. They took off a few payments on our couch to make up for the damages and saod they woukd pay for the damage to the house. Here we are months later with nothing to show for it. We have continuously contacted the office for updates and there is always an excuse. And they have the audacity to show up at my fiances place of work today, the day our payment is due to ask for the payment. RAC, are you out of your minds?? Not even a day late on the payment and you are already hunting us down? When you cant even take care of a "payment" that you owe us from months ago? Please someone explain this to me because it is completely unacceptable. We have wrote you emails with no response. Never in my life have I experienced customer service as terrible as this.

MO

Moments Of Asia

Madeline should seriously lose her job . She is very unprofessional and nasty