Verizon

Reviews 5

A

A Private User

The person responsible for store operations at this location must have come from the Restaurant industry, not the retail industry. Heres two problems: When you walk into the store you are greeted by a very nice but mostly useless young man who is there to do nothing of value other than take your name and put you on a waiting list which shows up on a computer monitor. When its your turn to be served, the sales associates check the list and come find you (supposedly wherever you are). That means there is absolutely no one in the store that can handle a simple accessory purchase. If you know what you want and are ready to buy, you will wait around for an hour or more for your name to come up on the list. Paying someone full time for non-revenue work when it would be much more profitable to post someone at a register for quick-turn, high profit accessory sales indicates the leader here does not understand retail. It would be far less expensive to just have everyone take a number. Heres the other problem: I watched one sales associate talk to the same two people for an hour with no sign that the sale was about to close. Its cell phone service, guys, not an obscure european sports car. If you have to talk the customer into submission you dont know what you are doing. Allowing a sales associate to stand around demonstrating every single phone in the lineup one...after...the...other when you easily could have asked a few questions and matched the customer with the right product (or let them browse on their own and take a number when they are ready) is a strong indicator that the leader here does not understand retail. It only took me 15 minutes of observation to see very clearly that this is not a well run or organized district. If you need something extra, your best bet is to order it online. Dont attempt to purchase it here.

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UP

UpscaleBacon

Wish I could rate it zero stars. We went in to upgrade our phones after our 2 year contract expired. We wanted to stick with the 2 year plan, despite the salesman trying to get us to go on Edge. We said we wanted to purchase the phones with the discount for the 2 year service plan. The phones should have come to around $500 and some change. The salesperson was trying to apply some discount and wanted to change the primary number from my husbands number to my number for some reason and when that took WAY too long, we told him to forget it. We then proceeded to look at cases, as we were getting my son his first phone (free with a 2 year contract). It was getting close to closing time and the sales rep said that because we were such good customers, over 20 years with Verizon Wireless, his manager authorized giving us a BOSE docking station for free. When I questioned and said that we didnt want to pay for that, he assured us that it was free. Long story, we left the store paying a little more than $500 as expected. What we didnt do was look at our receipt. BIG MISTAKE! When our bill came due the next month, we found out that the sales rep switched us to the Edge plan without our knowledge and that the $500 we paid was the taxes for the three phones and the BOSE docking station! What a complete scam!!! After confronting the rep, he of course lied through his teeth and claimed that he was just trying to save us some money. Stay away from this store and their deceptive sales tactics, particularly stay away from Ben Benjamin, the sales rep that swindled us. If you do go to this store, check your receipt before you leave the store. We are stuck with Verizon for awhile but we will be switching when economically feasible to do so.

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DO

Douglas Neal

THEY REALLY TAKE CARE OF YOU. I mean, its easy to make light of a mere wireless phone store, right? But I have to say, they take really good care of you. Your first time in todays wireless stores might be a little strange if you dont know the system: Youll need to seek out the greeter to check in and get your spot in the virtual queue. This is only an issue on busy days since theyll normally grab you the moment you walk into the store and get you into the queue right away. Then you wait for your turn. And while on busy days, it can get a bit boring looking at all the phones, speakers, cases and other accessories before its your turn, its ultimately worth the wait at this location. Once its your turn, your assigned expert is all yours. They give you their undivided and dedicated time and attention. And thats what makes it worth the wait. Whether youre tech-savvy or not, they totally speak your language. Whether its with an elderly family member or Im just listening in while they take care of someone else, these folks are a patient and knowledgeable bunch. Highly recommended to get tips, options, figure out the right plan, clean your screen, apply a new screen protector, show you how to install and use apps. These folks are good people - especially Josh who has taken care of our family numerous times with sometimes downright odd requests weve made. Great people!

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A

A Private User

I had the best service at the Redmond Verizon store!. I had so many issues with my service plan, phone and my wireless data card. When I arrived at the store I was pleasantly greeted and it was fairly busy but I knew that everyone was being helped and the reps werent just standing around like at other locations. From the greeters to the sales reps to the techs and managment, all had more than exceeded my expectations. Everyone was very helpful and willing to share any information necessary to help me understand and solve my issues. I love the Redmond location, anyone who says different just does not understand.. My issues were very complex, I had several billing questions and service issues that I needed addressed. The Tech support team there are very knowledgable, they explained to me in detail how my blackberry worked and walked me through troubleshooting steps on how to resolve my issue, after all who knew what service books were anyways? After being shown how to properly utilize my blackberry I can confidently say "I Do". Not to mention the management, Richard, Johnmar and the wonderful Alisa, All very helpful and kind people, willing to go the extra mile to make sure their customers are 100% satisfied, Redmonds Finest!

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A

A Private User

Unfortunately, went to this store before reading the reviews. I purchased 5 lines of service with iPhones 4. The GOOD: They have a service desk that transfered most of my contacts to the new phone. For the most part, the sales rep knew what he was doing. NOT SO good: The activation process took almost 2 hours. I had to walk the service desk through transferring all of my contacts. I dont understand the value of the greeter considering they know nothing about the devices, service, and have no ability to answer even the basic question. The BAD: Since I was transferring my service over from ATT, a major point was that there would be no activation charges . Salesman (Ernesto) apparently forgot about that promise . On my first bill, I was hit with $145 in activation charges. The sales rep also forgot to inform me that I have to pay 1st and last month in advance. My first bill was close to $700, thats on top of $700 for devices. The sales rep also failed to inform me that corporate discount takes 2 billing cycles to take effect. OVERALL: looks like you have to baby them through each step of the process

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