Best Buy

Reviews 7

DI

Diana Graves

For a long time they were great, but recently Everett Best Buy has become terrible... Their customer Reps dont know much about their own products or how to help with tech issues...its sad when I come in and I know more about their products and their policies than them. And on top of being ignorant of themselves and their job, several times Ive ordered things online that when I got to the store for a pick up, they handed me the wrong order or only part of the order and I had to correct them. Once they even refunded my money when I came in for a pick-up, because they said the products I ordered were something called a "no sale"... But, I needed them for a loved one that day and their website said my order was ready for pick up, I even called ahead.... I didnt even know what to do with myself. Like most Americans, I work in customer service, so I didnt want to throw a fit...I just felt this panic and anger building up, so I got out of the store as fast as I could before I exploded at them and went outside and punched my car. LOL ...I was so angry I was crying. When I went to their website again, same day, all products were $15 or more expensive, but I had to reorder them. I promised Id bring them...I chose to pick up the products at Lynnwood Best Buy instead. I was completely ripped off!

---

AL

Alexander Hagen

I used to work at Best Buy, so I cannot believe how bad this experience was. I brought in a MacBook Air with fan issues - it wouldnt shut off. They told me I broke it and couldnt return it. Bull. I brought it to Apple per what they told me to get my warranty replacment. The Apple Store guy was amazing, and got me a legal work order document telling Best Buy that it wasnt my fault and a manufacturer defect. I brought it back to this store, they agreed to an exchange (shocker!). I decided to upgrade to the MacBook Pro because of the screen, I got it, and at checkout they suddenly found that a $5 accessory was gone, they tried to charge $79 for it, luckily the manager was sympathetic and instead took the accessory out of the new replacment MacBook Pro. The whole time, the associate was nasty and patronizing. Ill be staying away from Best Buy for a while, I know the job sucks, but when I worked the floor I made sure every customer had a good experience, because especially when spending $1,500 you DESERVE an amazing experience, despite some of the good deals they have on macs go to the Apple Store!! $100 isnt worth a miserable experience, bad customer experience and patronizing employees. Happy shopping! (at the Apple Store please).

---

A

A Private User

I purchased Gateway laptop from Lynnwood best buy and after opening I find out that one of the key is malfunction still under warranty less then 14 days. Everett store is close to my house therefore I took my laptop to Everett store. Standing ten minutes in the line while there was no other customer beside me finally I handed my laptop to one of the customer service rep and explained the problem and very ignorantly she took it back to the repair shop while I waited another fifteen mints. Ooh finally she arrives and said we can’t replace this nether give you refund. I was shocked and ask for manager. Manager arrived name by “Jessica C” I explained what happen, oh my God what a stupid lady we can’t do this we can’t do that you pay us $200 and we might be able to fix it . Finally I told her you are very ignorant and went back to Lynnwood store and replaced the laptop. Everett Best buy management should get red of “Jessica C” who has no customer service knowledge or they will loose a lot of “Customers”. Never go to the Everett Best Buy it’s a Worst Buy Customer Service!

---

JE

Jenn Utley

So my husband and I went in to get a camcorder today and we noticed the sign on the camcorders saying "25% off when you buy 3 camcorders and accessories" we asked the associates if that was legit and the first girl had no idea so another guy came over and we asked him, he proceeded to argue with my husband when he said "No its ONLY 25% OFF the accessories" My husband asked for a manager and some guy came over and said "GET OUT OF MY STORE" All because he didnt even understand his own store policies!!!!??? WTF!! Yes he got loud because they werent listening to the question.. These people at this Best Buy are completely uneducated about their own policies, the most rude people we have ever come into contact with. He even called my husband a "princess" to anger him further instead of being polite and professional. UTTER BULLSHIT! And we are taking it up with Corporate because NO customer should ever be treated this way!! EVER!!

---

A

A Private User

So, I have a 60" LG that needs repair (purchased from BB). It is out of warr so I need to pay for the repair (no big deal, right?). Im told by the store clerk that the Geek Squad can help me even though I didnt purchase the ext warr (like theyre doing me some favor here). Seems pretty smug, huh? So while Im waiting on hold I start reading the reviews here. The most common thread is that the Geek Squad isnt helpful. So when I finally get to speak with a Geek, I have to ask all of the questions to see if I can get a service date. Youd think the guy would ask me questions like "What can I do to help?"..."When can we schedule your service?"...ect. But no, it was too much of a bother for him to check because he would have to start a work oder to be able to tell me when the next appt would be for me (and he didnt even know what area I live in). Seems like a very common theme...in the store or out, service is far from paramont.

---

ED

Ed Motter

My battery to my cell died. I called the store last night and gave them the details to my battery. The girl gave me three choices and the prices. I assumed she had them in the store. I said I would come by in the morning since it was almost closing time. I went in the next morning to find out the store does not stock them. On the way in the store there is the box with "recycle" stuff. On the box was a opened cardboard box with a bunch of different charge cables. I assumed a customer just dumped in there. I picked one I could use and went shopping. On my way out the manager accused me of stealing it. Never considered my intent. Never asked me anything. I didnt try to hide it. Just stuck it part way in my back pocket and I saw the guy at the door (greater) and asked him about where to find the battery. He never said anything about the cable. Im done there.

---

CH

Chris Carter

I went into the store knowing what laptop and configuration I wanted, but when being assisted in search of it and realizing it wasnt in stock the question "what do you plan to use it for?" was asked. After only listing two specific things I was interrupted and told "let me stop you right there". I was then lead over to another display to some other laptops which I had seen online and decided wasnt for me, after listening to the specs I had stated that Id looked into these models and already decided on what I wanted. I was then told by the employee "whats wrong with these ones?" As he gestured to them with his hands, none of the models shown to me supported 4k which was a deal breaker after mentioning this to him he then told me "you didnt really give me a detailed description of what you were looking for". Are we serious here, Ill just find my business elsewhere.

---

---