Best Buy

Reviews 5

IS

Isaac Roberts

Went in 0n 03/13/2014 How this store is still in business is an absolute mystery to me. I have never had such consistently bad experiences (and its been for years now). I honestly dont know why I keep giving them more chances. The employees are not trained and have no product knowledge. A customer should never have to correct an employee by simply reading off the box to show they are wrong lol. I typically wont shop at this location anymore, but today my local electronic store was sold out of something I needed, so I called the San Rafael Best Buy first to make sure they had the product. The kid on the phone told me they had 3 (even though the recording told me he couldnt tell me quantity). I then told him specifically, "I have had issues with this store in the past, can you actually go check and see that you have it". He said "he was not aloud to leave his post but assured me they had them". I stupidly drove to the store to find out, of course they didnt actually have them! Oh and that was after I stood around waiting for at least 7 minutes and 24 seconds. I know this because that is what the timer on my phone told me after I started it after I had noticed it was taking forever to get help. Ok so then no one can find my product that I just drove 20 miles for and the guy assured me was in stock. About twenty minutes of searching the store and I ask to speak to a manager. He did not seem eager to help at all. Very pissed off look on his face (YOU ARE THE MANAGER! BE FRIENDLY!). I can go on and on forever about how bad this store is. Email me for plenty more examples, and even some funny photos of timers and things I have to show how pathetic this location is. Oh I would also like to point out that if an employee wants to talk about a customer, WAIT TILL THEY LEAVE THE STORE!!! Im not blind, I can see you and I can see you both constantly looking over at me with that ugly look as you talk and point at everything I was just talking about. Enjoy the store while your open! Cus lord I dont see it being much longer. What a freakin joke!!!!

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SC

Scott B. Marsh

This starts rough, but it has a happy ending. We spent around $2,200 on a Bosch washer and dryer. We were told it would take about 4 weeks to arrive. It arrived in 6 and it took about 8 to get it delivered, but they still have not installed it. Best Buy uses a 3rd party delivery service called DSI out of San Leandro. We received a call from a dispatcher that the washer and dryer were ready for delivery. They delivered on week 8 at the end of the 4 hour time frame, but one of the delivery guys back was not good so they could not take my old washer a dryer away. Without removing the old one, there was no room for the new. Plus, they forgot the plug for the dryer. The washer and dryer were placed on the deck. That evening we arranged (and they gave me their word) that the installers would come back 2 days later (after I cancelled my plans) between 4PM and 8PM and they never showed up. Not even a phone call. We set another appointment (again after cancelling my plans) for today between 8 AM and 12 PM. Again, they were a no show and I had to call them to make other arrangements. The fun part is that if you buy with $0 down and $0 percent interest you still have to make payments even if the appliances dont show up or are not installed. So, after the 3rd blow up I emailed the CEO and copied a regional VP and a regional director. This was on Saturday, mid day. In about 30 minutes I received a call from the head of DSI customer service. He had been contacted by Best Buy executive management to fix things right away. On Monday the old washer & dryer were removed, and the new ones installed. They also compensated my spouse and I for the inconvenience. Best Buy, thank you for your great comeback service!

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Oscar N Barbara Zamudio

I went online to make sure they had a specific Sony lens which it showed that they did. When I got to the store, the manager and a couple associates could not find it. They would not give up looking. The manager the offered to go to another store, picked it up and brought it to the store the following day. I was very impressed by their service. Years ago I vowed never to spend another dime in Best Buy. I have spent thousands within just the last year because their service has been impecable. Not only did I just casually walk in a store in Naperville , Illinois and had the camera associate be an associate that owned multiple camera shops, he led me to the best camera I could have purchased since. The lenses I have purchased are in the thousands, I am able to buy a 3 year coverage. I dropped my camera last year, they took it in hassle-free and replaced the lens. The camera was ready within a week with a 5 day guarantee repair process. This store blew me away with their customer service. Thanks Shannon and I didnt get the other managers name but he was totally dedicated.

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Emily H

This Best Buy is disappointing. The staff are not friendly whatsoever, and their lurking makes me very uncomfortable. I was looking at laptops yesterday and 3 different employees came up to us to see if we needed assistance. Yes it is very nice and standard to do so and I dont mind being checked on for help. But these employees came off very rude and arrogant and supremely pushy! Im going to spend my money here and they arent giving me any space to look around, they are questioning MY needs for MY laptop that I would like for myself trying to reel me in to get a more expensive one which I dont need or care for. They handed me off to multiple other employees saying "will you help them look at this laptop?" and the other employee looking unpleased like she didnt want to be there saying "sure." When I went in for a return yet another employee was unpleasant! Please teach your employees proper customer service and manors. A lot of them came off rude and creepy.

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MLEE Pugh

On 3/4/2014 at approximately 12:15 PM, called Best Buy in San Rafael, CA to inquire if item I wanted was in stock, before making trip there. Spoke to receptionist who transferred me to a "Tech" specialist. The item was a 2-line office telephone with additional handset, specifically a Panasonic KXTG 9471/9472 B SKU # SKU: 3812881, which I provided her. The Tech Specialist seemed confused and told me to wait a moment and put me on hold. About 4 to 5 minutes elapsed and she came back on the line and asked if she could help me. I politely explained that she was supposedly already helping me for the item mentioned. She put me on hold again...and did not pick up after 5 or more minutes elapsed. I hung up and called Staples, they were out of stock. Called Office Depot, the person there did not put me on hold and found the item in stock and got the sale for $179.00 (plus tax). A lesson in good customer service and a lost sale for Best Buy.

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