Apple Pioneer Place

Reviews 3

JO

Joseph Rhinewine

So this is not really a review of Apple Pioneer Place so much as Apple, the whole dang company. However I will addressThey get one star from me for a simple reason: they manipulate and overcharge their customers, at least when it comes to power cords. This is what I mean, if you dont already know what Im talking about: Every time Apple puts out a new line of laptops etc, they change the shape of the power cord interface. Ok, fine, no problem--obviously, they must have improved the design, right? And that means they would manufacture a converter so you can use your previous power cords. If youre like me, and you tend to misplace those, you might have two or three from your old computer; you bought the spares at about $80 a pop. But NO. They manufacture no such connector. ALMOST AS IF theyd rather you have to buy all-new spares. Right? Now before anyone says "thats not the fault of Apple Pioneer Square," let me tell you how they handled this little matter. I walked in and told the good folk at the front of the store what I needed. "An adaptor to connect this old power cord with this brand new MacBook." They said, "Sure thing; talk to ______ over there near all the [adaptors and other small, packaged equipment]." So I went over to talk to ________. I told him what I needed and he said "Ohhhhhh..... yeah we dont have anything that does that." Now, in _________s defense, I must have at that point turned an attractive shade of purple, as I felt my blood pressure surge. "Do you mean to tell me that Apple has provided NO way for me to use my old cord with my new computer?!?" "Thats correct," he said, looking frightened and as if he was wondering if he had to call security to escort me from the store." "I realize its not your fault," I reassured him. He seemed less frightened. "But I cant believe the bullsh*t Apple is pulling here." "Neither can I." He said simply, and waited for me to leave. I left. Now, perhaps thats a 2-to-3 star customer service experience at Apple Pioneer, who have at least been adequate in the past. However, a message has to be sent to Apple: WE ARE PAYING ATTENTION TO WHAT YOU ARE DOING, and your shenanigans with power cords are not appreciated. They make you looks like a bunch of cheap-assed junk salesmen on Canal Street in downtown Manhattan, not an innovative, "Pioneering" company. Shame on you, Apple C-Suite, shame!! Maybe its time for me to have a look at Apples competition, after some 2 decades of loyally purchasing their products (such as the phone upon which I am typing this review). Oh by the way--I own several thousands of dollars of stock in Apple. Thinking of selling. Why the desperate moves to make cash? Not for this shareholder you dont.

A

A Private User

Today I went in for the SECOND repair on my mac book, which Ive had for a total of 11 months, and, like others posting reviews here, was a little late (after circling around desperately looking for the Pioneer Place parking garage). I was told I could come back for the next open appointment, but by then I was going to be on a plane to Austin. The cocky hipster who assisted me took a look at the problem on my laptop and said, "Yep, its definitely not working," and then went into the back to ask the technician if he could accept it without me having to come all the way back for an official appointment. When he came back, he said they absolutely had to get me to come in for an appointment to talk about the problem first, after letting me know that this particular repair would take them several days to fix when I did. What more is there to talk about? The computer. Doesnt. Work. How is me coming in next week going to help a "genius" figure out what the problem is? The Apple Store employee can plainly see whats wrong with it! Remember, this was my second trip to that place for a repair. The first time, after the trackpad completely failed and I was locked out of my computer for a whole week waiting for my "appointment," the jean-yus told me, "You could have bought an external USB mouse for $10 and solved all your problems." I was rendered speechless for several seconds, completely shocked by his peculiar form of customer service. When I finally was able to speak again, I asked him if he thought I was made of money. He obviously had no idea how many Apple accessories Ive already had to purchase just to keep my laptop functional, on top of the THOUSAND dollars I plunked down for the computer in the first place. And this, alas, brings me to my point: If my mac book had been, say, half of what I paid for it, I wouldnt be half as upset each time something failed on it. But then, to be confronted by completely helpless and insolent wannabe techies who TURN ME AWAY when I come to collect on the product warranty, for a completely legitimate manufacturing and design problem, now thats adding salt to the wound. If a companys brilliant idea for getting around its products failings is to suggest that you buy more stuff from them, take the hint and walk away. Id never recommend buying a PC (had two of them at one point because people kept giving them to me), but now theyre not looking so bad, especially because at least their problems arent so expensive and pretentious. Choosing a Mac is really just going with the more costly of the two evils.

NA

Nathen Upperman

I didnt like this Apple store at all. The service wasnt very good and the technicians dont seem to be that interested in actually getting to the bottom of the issue and finding a solution to it. I set up an appointment for 1:40pm, drove for an hour to get to the store, made the appointment on time, just to sit and wait for at last 30 minutes before they would talk to me. This Apple Store allowed walk-ins take priority over someone who had set up an appointment. I was having problems with my apple I7 Plus. The camera had gone blurry and stayed blurry when switching to different modes and would not let me take a picture. I did multiple forced power downs and it didnt fix the problem. I eventually turned it off, let it sit for awhile, turned it back on and then it started working again. When I took it in to get it looked at the technician did a diagnostic (which really means he just read the data that the phone keeps track of) and said the phone was working within parameters, but it did show that the phone was force started multiple times when I was trying to fix the camera issue. When the technician was looking at the phone, it froze up completely. He did a force restart and then it started working again. He claimed that this behavior is normal, and it happens from time to time especially when the phone is loaded. Here is my thoughts: My phone froze up in your hand. There is a problem with my phone that the diagnostic didnt see, and you are telling me this is normal? The phone is only 6 months old and at most was used to watch a few youtube videos and a calm app. If an Iphone cant handle that, then there is something wrong with the product. The right thing to do was accept that the issue happened, give me a new phone, especially since it is covered under warranty, and send old phone back for analysis. I probably will not buy a product from Apple again, simply because it seems they will not take action if there is a glitch or an issue that could be deeper in the OS not necessarily in the hardware and didnt bother to look more closely as to the root cause of it. What I have now is a phone that will glitch and is now unreliable. I guess I have to wait until it has a catastrophic failure.