Big 5 Sporting Goods - Factoria

Category:	Sporting Goods Store
Address:	4055 Factoria Blvd SE, Bellevue, WA 98006, USA
Phone:	+1 425-747-5230
Site:	big5sportinggoods.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9:30AM–9:30PM 9AM–9PM 9:30AM–8PM

Location

Photos 37

Reviews 22

Joe H

I saw online a sale for a rifle that I wanted to buy. After visiting the store to review the product, I was disappointed the only one left was the display model. Thats okay, it was a pretty good deal, and the display model seemed in good condition. After deciding to purchase it, the manager came over to go over the background check application with me. Neglecting to ask about ammo beforehand, I didnt realize how difficult it was to have the necessary ammo due to its popularity, and how seldom the store actually carried the ammo until I asked after the manager was boxing up the rifle for me. Realizing I hadnt done the proper research and not wanting to have a rifle sit and collect dust, I politely told the manager I had made and mistake, apologized, and said I wouldnt be making the purchase that day. Instead of understanding that these things happen in retail, she berated me and made me feel embarrassed for having submitted a background check. Obviously theres no harm for me to submit one, whether I take home a rifle or not. I think she was annoyed with having processed the application and didnt come out of it with a sale, and felt her time was wasted. I was made to feel like she was doing me a favor instead of a customer who enjoys frequenting their store. Now I cant visit the store anymore without feeling like I owe them time and a rifle purchase, so I wont be patronizing this store anymore.

Carmen P.

I went here because I needed some new workout clothes and figured they would have what I needed. Luckily they had the items I needed but the assistance to actually obtain it, they did not. I had 3 employees walk right by me as I attempted to grab their attention and get some sort of eye contact. Finally in my frustration I was able to get someones attention but they were on their way to the back room so they asked me to wait, even longer. And then about 45 seconds later a different employee finally came to assist me. When I was finally ready to make my purchase and I was waiting at the check out station, there was no employee there. This was frustrating because when I walked in I saw several employees near the front of the store. Again I had to wait until at least 90 seconds until a young woman walked over to ring me out. She was kind enough, the reason for the second star along with happening to have what I needed. Overall as a customer this store needs a class on customer service. As a local business operator to Big 5, they also need a class on loss prevention. This store seems a risk...No one at a register located maybe 10 feet from the entry doors.

Vikas Gupta

I bought a racquet ball gear from this big 5 sporting goods store in Factoria mall, Bellevue, wa and the racquet broke with in a month. Its $219 racquet was sale on $79. First they didnt give me the come that its suppose to come with. but then they found it and gave it to me on my later visit. On my 5th game within 1 month the racquet got hit by another racquet and it broke (the frame itself broke). I took it back and the store manager was so rude talking to me and insisted me to bring the receipt. I got the big 5 tags on racquet and my visa receipt (purchase of over $100) with big 5 but she didnt honor any of that stuff. She was so rude and blunt - this is my 2nd time bad experience with this big 5 in particular. She did not return/exchange the racquet...rather she started commenting about the racquet - o this has been used blah blah... anyways..thats it for me with big 5 guys...(atleast for this branch...) ---- they totally suck...(no smiles - no greetings...its like they are doing favor to us standing behind the register....I may report to BBB folks...

Mike Orr

Cheap merchandise overall but not necessarily a value. Case in point is a headlight (for use in hiking/outdoors). It seemed bright but in actual use (and compared to other headlights in the hiking group) was very weak and beam wasnt wide at all. Also looked for hiking boots and the quality was Wal-Mart and I just know they will only last a few hikes if that. The rain shell (jackets) were very reasonable compared to other stores like REI or even Sports Authority but material was thin and the type that doesnt breathe so you get all clammy anyway from your own body heat even though its "water proof". On the good side, they had a great deal on a folding chair and first-aid kits and some other camping supplies where quality isnt much of a factor. I guess I was looking more for hiking/camping supplies and I would say this is not the best store for that. The team sports sections looked ok. Hunting/fishing seemed inferior ...just got to Dicks for that. Or even Wal Mart! So...overall...meh...its just ok.

northwestnorthlanders

Usually try to stop by this Big Five on the way out of town. Location near the mall can be somewhat of a cluster-mess on the weekends, or near holiday/sale seasons. Service is usually a little under par, but that seems to always be because they are understaffed rather than being poor salesmen. When you can get ahold of someone, they are generally more than happy to help you with whatever your needs. Inventory is usually pretty good. They dont seem to carry anything that could be described as state-of-the-art or top-of-the-line, but their products usually are well priced and get the job done.

Mike Carlson

Poor customer service and rude manger. Upon entry I said hello but there was no reponse from the lady at the counter, who I later realized was actually the manger because she was ordering people around. The other employees were pretty helpfull but the rude aggressive manager made it an undesirable place to shop. The store is also very disorganized and stuff is scattered everywhere. Small selection of quality items.

Jonathan Valdez

Not bad, I come here to get my fishing licenses and gear on a pinch, other than that, I dont really buy goods from here.

Little Yarbs

Very messy store, staff is somewhat knowledgeable, and policies are flexible. Nothing too outstanding or awful

Riley Freer

These guys and gals have gone above and beyond the call of duty when it comes to keeping feet safe for hiking.

Helin Hastekin

The quality isnt good but the prices are very low and you can find plenty of sports utilities in there..

RP Gill

Very nice staff, helpful knowledgeable folks, but less selection of goods overall.

Jason Johnson

Great stuff, good prices, good stick and non pushy salespeople readily available!