Sears Hometown Store

Category:	Appliance Store
Address:	6623 Richmond Rd, Williamsburg, VA 23188, USA
Phone:	+1 757-645-3044
Site:	searshometownstores.com
Rating:	3.7
Working:	9AM–4PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–4PM

Location

Photos 2

Reviews 12

Edward Atkins

I had the worst experience ever at this store. I arrived at the store soon after opening to purchase a weed eater that attachments could be added. I told the manager/owner exactly what I wanted. When I got home and opened the box I realized that he had sold me the wrong one. I took it back to the store and told him that I was appalled at his lack of knowledge concerning the products that he sold. He said oh no this weed eater does take attachments. He went over and came back with an attachment just to find out that I was right and he was wrong. I asked him if he could just get me the right product. Instead he began processing my refund. Since I paid with debit I asked could I get cash back. His reply was "absolutely not ". After many fumbles he finally processed the card. I asked if I could get the correct product and he stated that he was out of that product. I then went over to the weed eater area and I did see the product. I asked could I purchase it. His reply was that he was the owner/manager and he reserved the right to refuse selling me the product because of the way I talked to him. I only stated him he wasnt knowledgeable. Perhaps if I wasnt black I would not have been denied service

Dina Berg

Absolutely TERRIBLE... Ordered on line to pick up in store because the product was available.. Never received my "okay to pickup" email .. Was told it MIGHT be in on 12/22 / No DIFFINITIVE ANSWER.. Well this is a Christmas Present and that is not an option. Cancel the order and it takes 3-5 business days to credit me back/ ultimately a nightmare because I am still going to have to wait to get the trampoline and take the chance of this being out of stock by the time the refund is received. UNBELIEVABLE right before the holiday! Will NEVER shop with Sears again.

Nathan Leonard

After chasing my tail for a week with the big Sears box store, I stumbled across this Sears home store and the folks there were awesome. John and Bill could not have been more helpful. I was in the door and out with exactly what I wanted in less than 20 minutes. Looks like customer service is not dead with Sears after all!

Thomas Davis

Their repair people are awesome. We also bought a new dishwasher. Great price and excellent installation. Not sure why anyone would use a big box store when this Sears is locally owned.

Heather Warfel

The customer service was outstanding. I was greeted upon entering and helped promptly. Its hard to find good customer service anymore, and these guys were great.

Jeff Smethurst

Great selection and a knowledgeable staff that really listens. Helped me get just the right machine and save money with their advice. Five stars easy!

Kristin Schweitzer

We recently bought an appliance here. Friendly staff, great customer service! We are very happy with our purchase!

Brad Bates

The store could not take my Sears credit card payment in cash due to "9-11 security concerns."

Melissa Strain

Locally owned, nice people! They are knowledgeable and made our experience quick and easy.

Trina Fountain

Slightly understaffed, but Will and Ed were friendly helpful and informative!

Karen Watkins

Although the sign is still up, the store is closed.

John Jakob

Sears Hometown Services