Grand Furniture

Category:	Furniture Store
Address:	2318 W Mercury Blvd, Hampton, VA 23666, USA
Phone:	+1 757-826-6945
Site:	grandfurniture.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 19

Reviews 14

Christopher Jenkins

I will NEVER step foot inside another one of your stores. I went in the Hampton store 2 weeks ago looking for some furniture. After looking at a particular bedroom set, the saleswoman gives me a price. I told her I didnt like the price, she rolled her eyes and tells me thanks for coming in. That didnt deter me though, I kept looking until I settled on something. After 2 hours of complete unprofessional service with the saleswoman at the register she finally had me squared away with a part of my order. I paid in cash. I woke up the next day wondering if I could find a better deal, after all I was told I had 48 hours to cancel and receive a full refund. I find a better deal and better quality furniture that wasnt constructed of particle board. I go to the store for my refund and Im told it needed to be approved by a manager. Well after a week, I start inquiring about the refund from numerous different employees and extensions throughout their phone system. Complete runaround! Now today, almost 2 full weeks since I cancelled I start to call again. Same thing, only this time I was given the number to the district manager. I called him and he tells me that he had to speak with me before giving a refund to make sure I was tested treated properly. Now he says he can get my refund processed and will call me back with a timeframe for my refund. Im talking thousands of dollars here! This refund should of been processed immediately once I requested it, not 2 weeks later!! In the end you lost a customer that has shopped there on and off for years. I will go elsewhere for now on and whoever is reading this would be wise to do the same.

DanyellLavender

Ive visited this location 3 times. The first time, we had a "pushy" sales lady name Shayla (spelling) who tried to sell us anything. The second time we had some lady follow us around the whole store even though we told her we didnt need help. This past Friday, we visited for the 3rd and final time and were greeted by Shelly. Shelly was AMAZING. She was far from pushy. We told her our needs and she matched us up with great quality furniture that could withstand our toddler. We ended up getting a great deal on a couch, dining room table and a vase. My husband and I loved her so much that we had to tell her manager about our experience. We were in the store for about 2 hours (were pretty indecisive) and Shelly made it feel like 5 minutes. She even gave us her personal number in case we have any problems. The only reason I didnt give 5 stars is because our furniture doesnt get delivered until 4 days after we move into our new room place which is a little disappointing. Do yourself a favor and ask for Shelly the next time you visit this location, you wont be disappointed.

Tashara Brown

Grand furniture is horrible. Overpriced, low quality furniture!! Recently did a claim on my mattress which is still under warranty but it collapsed on one side bcuz the frame doesnt support it properly. But there is a very small stain on the mattress that is barely visible so the warranty wont cover it. Then I have insurance but it only covers stains, punctures and broken box springs. So basically Im stuck with a mattress thats sinking on one side.I will have to pay for a new mattress out of pocket if I want a replacement. Smh!!! I will never buy from grand furniture ever again!!!

Michelle Watson

TERRIBLE.... terrible terrible!!! the sale people were awesome...but the DELIVERY SERVICE SUCKS!!! The delivery guy specifically called to tell me the time he would be here. Once they were over an hour late I had to go pick up my child, I called the TERRIBLE delivery department and was told if I am not there, they will return my furniture to the warehouse?!?!?!? Did not try to work with me AT ALL. If you send it back to the warehouse.....Delivery will be CANCELED....i will go somewhere else thank you!!! TERRIBLE DELIVERY SERVICE

A Private User

We got a washer and dryer from them. Washer broke one month later. They refuse to give us a new one to replace unit that is still under their warranty. They wont take the old one back has been now two months part is on back order. Threated to sue us if we dont make payment on time and mess up our credit...would have been better off going to rent a center... Will never shop or deal with anyone one affiliated with grand furniture again...

A Private User

this company is full of incompetant people! They messed up the paper work for the autodraft then never sent a notice to say we weere behind in the payment. We FINALLY get a notice 2 months later pay the account up to date and sign a new autodraft form and then we get a notice saying they are suing because we are behind in our payments!!!!! SUCH IDIOTS!!!!!

Gail Daniels

Dealing with salespeople who dont call back and a sales manager who is apathetic is not what we expected when purchased our new sofa , paid in full, then were told they have no idea where it is when we went to pick it up. Poor business practices. Very poor.

Elita Sullivan

My couch didnt even hold up six months. Its already an uncomfortable piece of crap. I paid for the extended warranty which they will not honor.

Anthony Matthews

Sales personel are great, delivery people were also nice, however i paid for assembly yet i am here building my bed with a screwdriver..sigh.

Robert Everette

With economy changes grandfurniture was there to help thank you.

Djarkarta Hart

Not what I was looking for at the time but nice selection

Betty Deutsch

Wonderful selections and professional staff!

Doug Sesny

Its a furniture store