Roberts Furniture & Mattress

Category:	Furniture Store
Address:	3012 W Mercury Blvd, Hampton, VA 23666, USA
Phone:	+1 757-827-7288
Site:	robertsfurniture.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 1–5PM

Location

Photos 100

Reviews 29

tiffani mccarthy

I have recommended Roberts to people for years as I began as a customer 20 years ago. I am so upset that I recommended my Mother and they bold faced lied to her and to took advantage of an older woman. We came in looking for mattresses. We asked about delivery and the fee and asked since it was a Friday when was the soonest it could be delivered. He advised not on Sunday because that is not a delivery day but Monday 5/29/17 they could. I asked about it being a holiday due to memorial day he said we are retail we still work on holidays, it can be delivered Monday between 9 a.m and 5 p.m. My mother said ok well I am going to buy it and on Memorial day she stayed home all day and at 4:00 called to question an eta and they advised they were about to close in 45 min so my mother advised she would pick it up and they said you cant its in yorktown and it is not enough time to get there before they close. My mother asked them if they could waive the delivery fee due to it not being delivered on time they laughed at her and said you will get it by 12 on Tuesday 5/30/17. Ok she we missed all holiday gatherings and has to take off work for the delivery. Its a shame when you have to sleep on the floorand a real problem when the business owner is costing you money for a purchase. I will move forward to report this on every SM outlet and I am going to report this to the BBB and the office of Consumer affairs.

Kadesha Fox

Purchased an entire bedroom set a little over a year ago. No issues with the employees or the delivery. However, we were pressured into spending a lot of extra money on a "protection plan" that would "cover you for 5 years for ANYTHING." Tried to file a claim this week with the protection plan company only to be denied, even though we have 4 years left on the plan we paid for. Although it is not directly the furniture stores fault that the protection plan company is not willing to honor their end of the deal for service that is already paid for, employees at the store should go into more detail about the plan and how it is handled by an entirely different company. Disappointed that we paid a lot of money for a plan that cannot be used... do not waste your money purchasing the protection plan.

Courtney Beverly

Ron was great but did not tell me there is a 25% restocking fee. I let him know the day that my furniture was suppose to be delivered that I changed my mind and was going to wait on getting the furniture. He told me there would be a 25% restocking fee which I would have to pay over $600 for something that was never delivered to my house. At that point I felt stuck with the furniture. I then asked after it was delivered if I could still return it and he told me after the furniture is delivered there is a no return policy. If I was aware of this before I signed the paper work I would have not bought the furniture. I will not be doing business with again!

Judy Adams

What a lovely experience! A young lady by the name of Jamika answered all my questions, found just what I was looking for, then waited patiently while I communicated with my son, by text. While I was waiting for him, I was able to look around, and got some ideas for my next purchase. Jamika helped make this such a positive experience, I will be back!

A Private User

Me and my husband ordered a set they had on display, but they had to send out for the recliner. They estimated 4-5 weeks. It took 7 weeks. Every time we called them we were told someone else would call us back and they never did. We told them we wanted a refund for the chair. At that point the chair got to thier store and they wont give us one.

Justin Lader

What a headache. Salesman didnt bother telling me the electric fireplace that came with my piece was too small and I had to spend more money(obviously a way of Upselling after the purchase. Getting that one piece has served complicated sense people wont call me back and the manager is never in the store.

Jen Swanson

Extremely pleased with my experience. Bought my mattress from here a year ago and came back today to buy a coach. Best priced high quality furniture in the area. The sales people were very nice, accommodating, and helpful. Will be back for more furniture!

Dulio Salazar

Unknowingly got signed up for a credit card when I went in. Not even sure I got the same furniture I picked out. The movers were nice at first until I over herd them talking about how the better get tiped. Wouldnt recommend this place to my worst enemy.

Sondra Freeman

The store Manager was awesome and very knowledgeable and the staff was very friendly. My husband and I bought two rooms of furniture and we love it and we have definitely found a furniture store we love. Thank You Roberts Furniture We will be back

Autum Stover

Very please with their costumer service. I had an issue with my order and they were very quick to solve the problem for me. I was never hassled or felt like a burden. They made everything right and were kind to me the entire time. Great job!

Phyllis Sullivan

I finally found some furniture in a style I like, and I love the crimson color. Also it is a queen sofa bed with a memory foam mattress, and its made by Ashley. I am a happy camper!

Kristin Toland

Staff was very friendly and helpful, not to mention patient! They furniture is incredible and reasonably priced! Will recommend to all of my friends!

Savannah Weisner

My favorite place to shop for furniture! They have quality furniture at a very reasonable price and I love that it is a family owned business.

Teri Ferguson

This is the best furniture store in the area. So much to choose from. The salespeople are very helpful. I love my new furniture!

FERNANDA BEST

Awesome experience .... very helpful salespersons. Worked together to help me get exactly what I wanted. Will be back again

Deana Barker

No pushy salesman, great prices, high quality furniture. Not what we expected from this smaller/less advertised store.

Timarie Clark

Excellent service and was given full transparency during the entire transaction. We will be returning! Thanks, Cliff!