Best Buy

Reviews 3

TR

Travis Smith

I have been appalled with the way in which both myself and significant other were treated at this very location, Tysons or if you really need to be technical Vienna, VA. I am wary of purchasing extended warranties, especially with electronics. My significant other however is not. She purchased the platinum coverage package after being told of the wonderful possibility of a computer that could, with this magical warranty; last the term of the agreement through rain or shine. Good job by the salesman convincing her, even better job on behalf of the excellent word-smiths at Best Buys headquarters who drafted this iron-clad document with their legal team. I run a business of my own and I certainly understand legal jargon and the importance of covering your rear as best as possible, however I could not lay my head down every night knowing that I was selling something deceptively, knowing that the product I was selling would be something I would NEVER purchase if I knew the guarantees true reaches. I see these extended warranty issues too often, a beautifully worded safety blanket sold to those who want and need protection the most, the people who cant afford to purchase something new if what they just bought were to break. Best buy is not alone here, but they a are receiving this critique because I needed an electronic this evening and sadly while Monopoly may be considered a four letter word in this corporate world; I cant think of or find another store open or near by, hence the use of monopoly more so an adjective in this instance. Very long story short. I cooperated unending with their instructions on procedures to fix the computer. Several phone calls to begin with, followed by several after work visits; and finally a combination to work my way up the chain of command to resolve our issue. My pilgrimage ended with a less than helpful regional manager who shrugged off my problem on the basis of that masterful legal document, and from a legal standpoint I give her full credit. But I swore that the experience I had undergone there would keep me out of those electronic doors forever, until the competition disappeared and I was left with no other option than to purchase from them when in a pinch despite my hatred of best buy, and its practices. For your own sake save yourself the aggravation and just say no. If a warranty from a third party sounds good, chances are its good; too good to be true. My girl learned an expensive lesson, I hope my story can save at least one person from the costly mistake of buying something that is a waste of both time and money. Say no to the Geek Squad protection plans! Good luck.

A

A Private User

Let me preface this review by stating that I have worked in the IT field for the past 10 years and generally forgo making statements unless I know what Im talking about. Ive personally known several "Geek Squad" employees and let me tell you something... they call me for help on relatively simple problems. Geek Squad does terrible, overpriced work, convinces you to buy things you do not need, and more than likely has no idea what theyre talking about when youre speaking to them. It is rather unfortunate that so many people fall for their traps. But I didnt write this review to rant about Geek Squad, although while I was in line yesterday I did overhear them upselling to some unfortunate soul who just didnt know any better... and the next gentleman who I saw them deal with had them explaining why they charged him $200 without fixing the simple problem he brought his laptop in for. I try to avoid Best Buy at all costs. In the past, when I didnt know better, I shopped there often, but since then Id like to think Ive grown a little mentally. Someone gave me a gift card for Christmas, and honestly I was going to sell it because I hate Best Buy so much, but decided not to go to the trouble. I now wish I had. The gift card was only $25. I dont have a good webcam at home, so I decided to buy one to try out some software I have. In retrospect, I could have gotten this same webcam for cheaper online (even negating my gift card, thats how much they overprice!) because of their terrible prices, but I really just wanted to get rid of this thing. I decided not to pay for shipping since I have a Best Buy practically right next to me and chose in-store pickup. I walked up to the customer service counter and there were 5 associates behind the desk. Three of them were just standing there, idling on the computer, one was on the phone, and one was helping the customer in front of me. It took 30 minutes before one of the other associates looked up to help me, and I dont know WHAT the trouble was with the person in front of me, but I felt bad for them having such incompetent help. The girl who helped me took about 15 minutes to get my webcam off the shelf because she kept answering the phone. Overall, it took me about 45 minutes to do something that should have taken no longer than 5. I wish more people would be educated consumers so that we could put Best Buy out of business... or force them to be a decent company!

SE

sean kim

THIS EXPERIENCE IS ONLY FROM ONLINE ORDERING/HOME APPLIANCE DELIVERY. (Samsung Washer/Dryer) Everything about the home delivery was wrong. Due to delivery issue, i had to call 15 times to customer service past 2 weeks. 1) 1st delivery - I took off from work and waited for a delivery. No call no show on 1st delivery due to unlocate the address, nobody contacted me about that on the day before or after. I had to call them. My place is new built community but i am getting USPS, UPS, Fedex and all other deliveries without any issue. If there is any, they usually CALL AHEAD OF TIME and find a way to deliver my items. 2) 2nd delivery - i took off from work AGAIN. But missing a part again. Not sure what happened. They just dropped off washer and dryer. Called customer service for new installing date. They said only available time slot is between 12-4 pm so i had to take it. And asked them to call me 1 hr ahead since i will be at work. They promised $100 gift card as a compensation and asked me to call back after installing is completed. 3) 3rd delivery - didnt call or showed up until 3:30 pm so i called them and they said they will be late. Finally showed up at 6:30 pm. Delivery guy showed me the workorder and it said est time 8:30-8:36 pm so delivery team knew it woulb late but never called back about it. 4) after installing - i called customer service yesterday and they didnt know whats going on first time. Called just now again andthey transfered me to warehouse ( i believe it was Baltimore warehouse) lady on the phone didnt give me her name and also didnt know how to figure out the way putting my home address in the system. Waiting and listening to her talking to her colleague whole time. Then she hung up on me. I had to wait 25 mins to JUST TO TALK to her. Overall, it was the worst service Ive ever had in my life by FAR and too stressful. What would $100 gift card do in this point when you customer service cant even figure out to put my address in the system. I NEED CORPORATE OFFICE PHONE NUMBER. Not stupid 1888-best-buy where i need to talk to ppl who doesnt know anything. And i think Best Buy intentionally looped me around customer service reps. so i can get tired of holding and eventually just give up. I will leave comments on ANY POSSIBLE SNS OR WEBSITE ABOUT MY EXPERIENCE. Hopefully Best Buy learn some lesson here or just should close down the business. Not worth it.